Directory of Services

DIRECTORY OF SERVICES

ELEGANCE REDEFINED

Welcome to The Langham, Gold Coast.

Whether you are here for business or leisure; engage, indulge, relax or escape, and allow our team to create a luxurious experience just for you.

The enclosed compendium contains details of our beautiful hotel facilities, local luxury experiences, and dining offerings we would like to share with you. Further to this, important safety information is also contained within. Please take the time to peruse the compendium at your leisure and do not hesitate to dial The Langham Service on your phone, should you have any questions or additional requests. Alternatively, please scan the below QR code at any time to access a range of additional features and information or to contact The Langham Service from the palm of your hand. If you would like to share your journey with us, join us on social media and connect on Instagram @langhamgoldcoast #LanghamGoldCoast #LovingLangham #CelebrateTheEveryday #TheLangham for a greater conversation on your luxury experiences.

Wishing you a memorable and special stay ahead.

From

The Team at The Langham, Gold Coast

INDEX

Service Index

Restaurants & Bars

13 16 18 20 24 27

Chuan Spa & Health Club City Experience Guide Telephone Information

Safety & Security

Emergency & Evacuation Procedure

SERVICE INDEX

The Langham Service The Langham Service team would be delighted to assist with all general enquiries. Please contact them for information such as:

Clothing repairs Church services Dentist Currency exchange Dry cleaning and pressing Hairdresser Parcels and mail Request items – hair straightener, curlers, extension cords etc. Shoe shining Theatres Translation services Wheelchairs

Accessible facilities Accessible rooms are available on request and are subject to availability.

Airline reservations Please contact The Langham Service for re-confirmation of tickets or any bookings you may wish to make. The Hotel is located 19kms from Gold Coast Airport and 76kms from Brisbane Airport. Transportation can be arranged through Concierge.

Assistant Manager An Assistant Manager is available 24 hours via calling The Langham Service.

Babysitting Please contact The Langham Service for contact details of local babysitters.

Check-out time Our check-out time is 11:00am. Please contact reception should you wish to request an extended check-out. Subject to availability, late check out fees apply (subject to change, at hotel’s discretion):

• Up to 2pm: $150 • Up to 4pm: $300 • From 4pm: full 1 night rate

Concierge Our Concierge team would be delighted to assist with all reservations, including airline, sightseeing tours, theme park and theatre tickets, places of interest, and restaurant bookings. Doctor Please contact The Langham Service to arrange a consultation with the Hotel Doctor at any time of the day or night. Electricity & power supply The power in Australia is 240 volts. Please contact The Langham Service if you require any transformers or adaptors which are available on a request basis.

Flavours of Langham Take a reminder of your stay home with you from the Flavours of Langham cabinet, located on the lobby level, near reception. Flowers Our guest relations team would be delighted to arrange any request you may have for flowers. Please contact The Langham Service to speak with our Service Stylist.

Food deliveries Please collect all deliveries from the concierge desk.

Ice Ice is available on request by contacting The Langham Service.

Internet The hotel offers WI-FI in guest rooms, outlets and event spaces. Contact Reception for a WI-FI code. Laundry & dry cleaning Same-day service is available if items are received before 9:00am. Please complete a laundry list, place items in the laundry bag and contact The Langham Service to arrange collection. A supply of laundry lists and bags is located in the wardrobe. A surcharge is applicable for express, weekend and public holiday services.

Lost and found Please contact The Langham Service if you have lost or misplaced your personal belongings.

Luggage For luggage collection, please contact The Langham Service.

Massage Please give early notice of your preferred massage time to The Langham Service. Our signature Chuan Spa presents indulgent wellness treatments of the East, guided by principles of Traditional Chinese Medicine. Payment methods The Hotel accepts American Express, Mastercard, Visa, JCB, China Union Pay, WeChat Pay and EFTPOS. Please kindly note we take a merchant service charge of 1.5% for all cards. EFTPOS and cash are accepted and there is no merchant service charge applicable. Repairs and maintenance Please contact The Langham Service for immediate attention to any maintenance issues. Room amenities Additional bathroom and tea & coffee amenities are available upon request. Please contact The Langham Service to arrange delivery.

Smoking This Hotel supports a smoke-free environment, with all public areas and guest rooms following a strict no smoking policy. Failure to comply will incur a minimum cleaning fee of AU$500.00 to cover the cost of restoring guest rooms to a smoke-free condition or any other associated cost. Social media Join us on social media by connecting with us @langhamgoldcoast on Instagram and @thelanghamgoldcoast on Facebook. Please use our hashtags #LanghamGoldCoast #LovingLangham #TheLangham #CelebrateTheEveryday to join in on the conversation. Taxi, limousine and car hire Taxis, chauffeured limousines, and rental cars are available through Concierge. Please contact them should you wish to book a taxi, limousine service, or rental car for your airport transfer, sightseeing, or any other requirements.

Valet parking As a service, the Hotel provides valet parking for guests’ vehicles for $60 per vehicle, per day. Please contact The Langham Service to arrange. Whilst all due care is taken with the vehicles, the Hotel will not accept responsibility for any damage.

Wake-up calls Please contact The Langham Service to book a wake-up call.

RESTAURANTS & BARS

Indulge in a wide variety of restaurants and bars at The Langham, Gold Coast. To find out more about our venues’ current hours of operation, please refer to the Room Orientation letter placed in your room. To book, please contact The Langham Service via your in-room phone or visit our website. Akoya Overlooking glittering aquamarine waters and miles of beautiful coastline, Akoya presents some of Australia’s finest seafood, meat, and poultry, as well as handcrafted cocktails, for a refined-casual all-day dining experience. Palm Court Delight in The Langham Afternoon Tea in the stunning Palm Court and indulge in delectable savouries and sweet delicacies created by our Executive Pastry Chef. Revel in views of the lagoon pool in the grand coastal luxe space that is Palm Court. Lobby Bar The ocean breeze sails invitingly through the Lobby Bar, accentuated by voluminous ceilings and relaxed, stylish interiors inspired by hues of Queensland’s ocean and Hinterland. Open for light bites, Lobby Bar offers seasonally driven menus that focus on fresh local produce, and presents an extensive selection of bubbly, rare wines and Australia’s finest spirits. 26 & Sunny Step from the sand into a sandwich, with no stop in the middle! 26 & Sunny is a lively local hotspot right on the beach serving good food, good coffee, and a bunch of good vibes. This light-filled and light-hearted café offers all the essential treats to make your day a little sweeter.

RESTAURANTS & BARS

T’ang Court A unique and tantalising Cantonese affair. T’ang Court embraces the essence of the Southern Chinese region and its surroundings, and adorns your plate with the finest local produce, presenting elevated culinary masterpieces paired with a bespoke wine list. T’ang Court is proudly a nod to a dynasty that shaped a nation. Pool Bar Dive into your holiday and commence relaxation mode as you lounge poolside. Take advantage of the hotel swim-up pool bar overlooking the Pacific Ocean and cool off with a cocktail, spritz or rosé as you enjoy light bites in the sun- drenched lagoon pool. Private Kitchen Dine from the comfort of your room with The Langham Private Kitchen. Scan the QR code displayed on your in-room TV to view The Langham Private Kitchen Menu and order.

CHUAN SPA & HEALTH CLUB

Treat yourself to a luxurious, reinvigorating experience at your home away from home. The Langham signature Chuan Spa presents indulgent wellness treatments of the East, guided by principles of traditional Chinese medicine.

You can make a booking and view the treatment menu through the QR code below, or visit the Chuan Spa reception located on level 2.

The Health Club, located on level 2, features state-of-the-art Life Fitness equipment and a separate studio for shared group fitness classes with well-being programs. The Health Club is available 24/7. Personal Training options are available upon request, please speak with the Health Club for more information.

The diamond-shaped indoor pool is located on level 2 and overlooks the ocean. It is open from 6:00am to 10:00pm daily.

Located on ground floor, the outdoor pool is open from 6:00am until 10:00pm daily.

Children under the age of 16 must be accompanied by an adult to enter the indoor and outdoor hotel pools.

Please bring your room key to access these facilities.

CITY EXPERIENCE GUIDE

The Gold Coast offers a captivating combination of natural beauty and iconic attractions. Situated on Surfers Paradise’s absolute beachfront in the heart of the Gold Coast, The Langham offers direct access to these region’s icons and premier dining and shopping precincts. Family-friendly activities From Dreamworld, Movie World and Wet’N’Wild to Sea World, Paradise Country and Currumbin Wildlife Sanctuary, the region offers a range of theme parks and wildlife sanctuaries making the Gold Coast the perfect destination for our little travellers. Day Trips While staying with us, plan a day trip in the hinterland or further down the coast to Byron Bay, and explore the region’s most beautiful national parks, waterfalls and wineries for a day such as Tamborine National Park and Currumbin Rock Pools. Retail Therapy Pacific Fair Shopping Centre is the Gold Coast’s premier shopping destination, with more than 400 boutiques presenting a well-curated selection of international fashion and luxury fashion labels along with Australian brands. The Gold Coast is also home to Harbour Town, Australia’s largest outlet shopping centre which offers an extensive selection of retail brands at discounted prices.

To find out more about what the Gold Coast has best to offer, please visit our Concierge team in the lobby.

TELEPHONE INFORMATION

In-House and Local Dialling:

Hotel Operator 9 Emergencies 777 (The Langham Service) Outside Line 0

Hotel Telephone (61) 5638 8888

Hotel Facsimile (61) 5638 8889

Local Calls 0 + Number

Room-to-Room dial 6 followed by the Room Number

Long Distance Direct Dialling:

Interstate 0 + Area Code + Number

International 0 + 0011 + Country Code + Area Code + Number

Your call will be metered and charged to your account, showing the date and the number dialled. If you have trouble dialling internationally please contact The Langham Service.

Directory Assistance You are able to call direct to all countries listed on the following page. If the area code you require is not listed or you require a telephone number within an area, dial 0 for an outside line and 1225 (for International Directory Assistance) or 1223 (for Local Directory Assistance). Alternatively, please contact The Langham Service. Please note additional charges apply to these services. Time Difference Time differences between Australia and other countries may be obtained by calling The Langham Service.

Telephone Dialling Codes & Time Difference 0 + 0011 + Country Code

Austria 43 -9 Bahamas 1 -15 Bahrain 973 -7 Belgium 32 -9

Italy 39 -9 Japan 81 -1 Malaysia 60 -2 Netherlands 31 -9 New Zealand 64 +2 Papua New Guinea 675 0 Philippines 63 -2 Russia 7 -7

Brazil 55 -13 to -15 Canada 1 -14 to -18 China 86 -2 Denmark 45 -9 Egypt 20 -8 Fiji 679 +2 France 33 -9 Germany 49 -9 Greece 30 -8 Hong Kong 852 -2 Indonesia 62 -1 to -3 Ireland 353 - 10

Singapore 65 -2 South Africa 27 -8 Switzerland 41 -9

Taiwan 886 -2 Thailand 66 -3 United Kingdom 44 -10 USA 1 -15 to -21

Time differences may vary due to the country’s summer time/daylight saving time customs.

SAFETY & SECURITY

Your Security The Langham, Gold Coast is fitted with the latest in electronic safety and security innovations. Your electronic lock registers all entries to your room and whilst all keys may look the same, your personal particulars on the key ensure that no other guest has access to your room. Your door lock is fitted with additional security features that enable you to double-lock the door whilst you are inside. It is recommended that you use this feature whenever you are in your room, especially upon retiring. Your door key also gives you access to the hotel guest lifts. You must use this key to go to your floor. Our hotel rooms (Residence excluded) also have a ‘Do Not Disturb’ privacy light outside your door. To activate, press the touchpad inside your room on the entranceway light panel. Please switch off this light upon departure from your room, to allow staff to service the room in your absence. Your Valuables We regret the Hotel cannot be responsible for valuables left in your room. Each room does have a room safe provided free of charge, or if you wish, safety deposit boxes are available. Please contact The Langham Service for assistance.

Your Safety The fire safety system provided by The Langham, Gold Coast is one of the most advanced systems available. It consists of sprinklers, smoke and heat detectors linked to a control centre that is monitored constantly. • We would like you, however, to note the following basic safety precautions. • Familiarise yourself with the fire exit locations as indicated outside your room and the evacuation chart which is located on the back of your guest room door. • Always place your key in the same place in your room and take it with you in the event of an evacuation. • The Hotel’s emergency number is “777” in case of discovering a fire. • On hearing the continuous tone alarm emitted from the speakers in your room, feel edges of door and door knob for heat prior to exiting. • If heat is evident, gather wet towels or any wet material under the door. Stay by your window and await rescue. • If heat is not evident, open the door slowly and proceed to the nearest fire exit. If you encounter smoke, crawl on your hands and knees. • Do not use elevators in case of fire. • Assemble at the end of Wharf Road away from immediate danger, or as directed so that we may ensure your safety. • Should you need assistance or be hard of hearing, please advise Reception at time of booking or as soon as possible after check-in.

Should you have any further questions, dial 9 for The Langham Service.

EMERGENCY & EVACUATION PROCEDURES

Emergency Please familiarise yourself with fire exits and procedures as outlined on the floor plan located on the back of your room door. Should you need assistance with evacuation or be hard of hearing, please advise Reception as soon as possible after check-in. Further information is located under Safety & Security in this compendium. Evacuation procedures In the unlikely event of an emergency, The Langham, Gold Coast has a fully trained Emergency Response Team who will coordinate an evacuation. Please find full emergency evacuation procedures on the back of your room door.

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