Once construction is complete we can enable a smooth transition to the occupation of your building through our mobilisation team. Operating strategies developed pre-handover ensure a Soft Landings approach and optimised operational performance resulting in resident satisfaction. In mobilising for the handover and use stages, we tailor project timescales and plans to ensure operational performance requirements and handover standards are agreed between all parties, thus ensuring a structured and clearly communicated handover plan. Staffing is likely to be the single most expensive service charge item. Our staffing strategies can be critical in achieving the right balance between the expectations of our clients and their customers regarding personnel levels (if appropriate) and service charge costs. Our strategies cover staff numbers, structure and functions, together with recommendations on training, uniforms, procedures, staff facilities and more. Estate management and customer services
This is also a great opportunity to invest in customer journey procedures to ensure compliance and standards of service are upheld from the outset. These can include disaster recovery plans and robust data protection impact assessments to ensure customer and client safety. Through our extensive experience of managing and running stakeholder engagement events we are perfectly placed to advise on creating programmes of events and activities to engage residents. This will usually involve engagement with wider stakeholders including local authorities, housing associations and resident groups, all of which needs to be considered to enable early and measurable engagement to be achieved. At Rendall & Rittner we can play a significant role in successful placemaking through the care and maintenance of outdoor spaces and amenities. Ensuring the right delivery mechanisms are in place at the outset is key to delivering high standards.
Our estate management and customer services include: • Estate set-up strategies • Estate operation strategies • Staffing strategies • Amenity management strategies • Mobilisation and occupation strategies and services • Handover and defects management strategies • Customer journey procedures • Heat network set-up and management strategies • Data protection impact assessments
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