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Payments Power: The Hidden Revenue Stream for Rug Showrooms Get Paid Faster, Reduce Overhead, and Unlock New Margins A cross the country, high-end rug showrooms move millions of dollars every year. Yet many are still processing payments like it’s 1999—slow, fragment-
ed, and frustrating for both clients and staff. In an era when customers expect to tap a card, pay with Apple Pay, or have their information stored securely for repeat projects, outdat- ed systems don’t just create inefficiency. They quietly drain margins and limit growth. Luxury clients, designers, and trade accounts have higher expectations than ever. A showroom may manage dozens of open invoices at once, often spread across separate terminals, online platforms, and manual reconciliation pro- cesses. The result? Delayed payments, lost visibility, and back-office teams stuck managing what should be auto- matic. For businesses that rely on steady cash flow to fund inventory and operations, those delays aren’t just inconve- nient—they’re costly. Service Buddy’s BuddyPay is changing that. Built specifically for rug and flooring retailers, BuddyPay unifies payments into one seamless platform so showrooms can: • Accept Apple Pay and Tap-to-Pay for a fast, modern checkout that mirrors luxury retail expectations. • Store cards securely on file for repeat clients, designers, and trade accounts who expect frictionless billing. • Run in-store terminals fully embedded into Service Buddy, so every transaction—whether on the showroom floor or online—flows through a single system. • Collect payments anywhere—on-site during a design consultation, in the store, or remotely with a digital invoice. The impact is immediate: faster collections, stronger cash flow, and hidden revenue unlocked through efficiency gains. Many retailers find they can reduce outstanding invoices by weeks while cutting hours of manual reconcili- ation from their operations. The key is having payments built directly into your manage- ment software—so updates happen automatically, user error is reduced, customers receive automated texts and emails, and everything is properly accounted for. Showroom Perspective: Dover Rug & Home Hasan Jafri, Director at Dover Rug & Home, has seen this transformation firsthand: “In retail, the customer is always king, and we need to be there for them when and how they want to interact. With
Service Buddy, we can communicate on their terms—and with BuddyPay built into the platform, collecting payments is just as seamless. It allows us to process and receive pay- ments in the easiest way possible, while keeping the expe- rience simple for our clients.” CEO Perspective: Service Buddy “Luxury rug showrooms offer world-class products, but too often the checkout experience doesn’t match,” said Tom Strachan, CEO of Service Buddy. “BuddyPay delivers a seamless, modern payment process that reflects the quality of what retailers are selling—while automatically recording and processing everything inside the platform that runs the store. It’s about elevating the client experience while unlock- ing hidden profit for the retailer.” Looking Ahead As younger buyers and designers set new expectations, pay- ments can no longer be treated as a back-office function. They are now a core part of the client experience and a lever for profitability. With BuddyPay, rug showrooms can finally pair timeless products with a checkout experience built for the future. In the end, modern payments aren’t just about speed. They’re about giving luxury rug retailers the same advan- tage they provide their clients: timeless quality, delivered withease.
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