SUPPORT SERVICES What support will I get when the store is being constructed?
Throughout the construction of your store you’ll liaise with Banjo’s Store Development team who will project manage all aspects of the works from plumbing and electrical, to fridges. Banjo’s sets stores up to a point where they are ready to open. Whilst all care is taken to ensure that the construction is as smooth as possible, delays can and do occur. Given the nature of construction Banjo’s will consult you on any significant alterations or delays in the plans. What support will I get to initially staff my store? At Banjo’s we recognise that it’s all about people. A Banjo’s consultant will assist you in the initial recruitment for your store. We require you to participate in selecting your staff. This enables you to see Banjo’s best practice methods in action. From then on you are responsible for recruitment. Of course advice contained in the comprehensive operating manuals and advice over the phone is always available. Do I need to hire any current Banjo’s staff to open a new store? Yes. Opening a new store is a very busy period. As a new franchisee, with new staff, you are likely to find the whole experience, despite your extensive training, a little daunting. Having a few ‘old hands’ on board not only relieves the pressure of opening day, but provides invaluable assistance in training and maintaining momentum after the opening team (see below) departs, given that the first 100 days are the most important days in the life of the business.
What support will I get to open my store? Banjo’s will provide, as part of the set up costs, an ‘Opening Team’. The Opening Team is made up of specialist consultants experienced and skilled in opening Banjo’s bakeries. The Opening Team is responsible for providing, with your assistance, the initial training of new recruits and the initial set up of processes, systems and equipment. The Opening Team will arrive approximately one week before opening and remain for at least the first week of trading.
Banjo’s capitalises on it’s already strong brand
What level of marketing can I expect? Banjo’s places an emphasis on point of sale marketing and having a strong
visual merchandising presence. Banjo’s capitalises on its already strong brand by promoting the store through a variety of in-store and community based marketing strategies. Of course during peak periods such as Easter and Christmas we will provide additional promotional activity and where necessary training on how to make and promote new products. What if I need more intensive operational assistance? Banjo’s Operations team is able to provide specialist advice on all operational aspects of the business and will make routine visits to your store to provide advice and guidance.
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