Job Description
TITLE
Senior Facilities Manager
DEPARTMENT REPORTS TO
UCL East – Facilities & Workplace Services
Deputy Director of Facilities
GRADE
9
MAIN PURPOSE OF THE JOB • To manage and coordinate the TFM Contract at UCL East and associated staff ensuring the efficient and effective delivery of hard and soft services • To liaise closely with building users, managers and other stakeholders; provide a main point of contact within the UCL East Complex on all Estates Operations services issues. • To proactively lead the interface with the TFM Contractor and ownership of issues raised by building users and TFM Contractor and lead their resolution.
DUTIES AND RESPONSIBILITIES:
1. Manage and coordinate Estates and FM Services across the UCL East estate. 2. Manage effective communication and collaboration with Estates Operations, Facilities and Estates Development, Capital projects and other teams within Estates Operations. 3. Oversee and provide advice on a range of services, contracts and projects delivered by Estates Operations.
4. Provide a primary point of contact for building users within UCL East; liaise to identify problems arising and initiate remedial actions. 5. Proactively lead service/facility improvement initiatives; take ownership of Estates issues raised by building users and lead their resolution. 6. Represent Estates/F&I with a range of stakeholders; attend relevant committees, working groups, project teams etc. with delegated
14 | Senior Facilities Manager
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