GENERAL INFORMATION
HOW TO ORDER WEB ORDERS
Returns may be subject to a 15% restocking fee. Contact Customer Care for additional processing information about claims or returns.
Orders placed via our website will receive a 2% discount and setup fees will be waived. Submit art at time of order placement for faster order processing.
SUBSTITUTIONS Due to unavoidable style modifications and enhancements to the products within this catalog, we may need to substitute a product with a similar item of comparable cost and style. We reserve the right to withdraw any product offering without prior notification.
EMAIL ORDERS Orders may be emailed. PHONE ORDERS Our Customer Care team is dedicated to helping you place an order. Please give us a call during our customer service hours: 7:00 a.m. to 5:30 p.m. Central, Monday through Friday FAX ORDERS Faxed orders are accepted as original orders. Any written confirmation of a faxed order must be marked "CONFIRMATION OF FAX – DO NOT DUPLICATE" to avoid duplicate orders. HARDWARE-ONLY ORDERS Most hardware-only orders placed before 2:00 p.m. Central will ship the same day (subject to capacity and inventory levels). Customer Care will inform you of any shipment delays at the time of ordering. IMPRINTED PRODUCTS
DEFINITIONS SETUP FEE - $20.00(G)
The setup fee represents all costs of preparing print process-ready artwork for production, as well as email proofing and two years of archival storage. There is no setup fee when referencing a previous order within two years of order placement, for the same item using exact previous artwork. Setup fee will not be applied to orders placed via our website. PRODUCTION LEAD TIMES A production lead time is the amount of time it takes our factory to produce a finished product once final proof approval is received. Production lead times are listed for each product on their respective catalog pages and are subject to capacity and inventory levels. Your order will be scheduled within our production lead times or with rush service as requested to meet a required in-hands date. The factory reserves the right to adjust lead times. Customers will be contacted regarding affected orders. Production begins upon receipt of:
Refer to the product's production lead time. See the DEFINITIONS section for details.
ALL ORDERS/APPROVALS RECEIVED AFTER NOON CENTRAL WILL BE PROCESSED ON THE NEXT BUSINESS DAY. OUR FACTORY IS NOT RESPONSIBLE FOR ANY OMITTED INFORMATION OR SERVER/ FAX MALFUNCTIONS THAT AFFECT RECEIPT OF THE ORDER.
- Complete purchase order - Payment/credit approval - Production-ready artwork - Final proof approval Your order will ship on or before the scheduled ship date via the freight method requested on the purchase order. RUSH CHARGES/FEES For products not included in our Quick Ship program, rush service is available; this requires prior approval by Customer Care. All documents received after 12:00 p.m. Central will be counted as received on the next business day. Same-day service is not available. Standard rush charges:
ORDERING DETAILS PRICING Prices are subject to change; visit our website for the most current pricing. CREDIT/PAYMENT TERMS
All orders must be prepaid until credit terms are established. We accept Visa, MasterCard and American Express credit cards. All new customers are required to prepay their first order. Credit application is available on our website. ORDER CHANGES & CANCELLATIONS No graphic or product manufacturing changes will be accepted after final proof approval. Customer is responsible for all labor and material costs incurred prior to cancellation and will be billed accordingly. SHIPPING MULTIPLE DROP-SHIP ADDRESSES OR SPLIT SHIPMENTS A $5.00(G) fee will be added for each additional address, plus all applicable shipping and handling. Contact Customer Care for the formal drop-ship address document to complete. Additional fees may apply depending on the request. SHIPPING Visit our website for shipping information and packing dimensions. Printed products ship F.O.B. Ramsey, MN 55303 or Huntsville, AL 35811 see website for details. Special shipping and pricing guidelines apply to oversized products to ensure product is delivered intact and on time.
Subtract one business day from product lead time = $75.00(G) Subtract two business days from product lead time = $125.00(G) WARRANTY All of our products are designed to be cost effective and durable. Unless otherwise stated on the product's catalog page, standard hardware warranty is a one-year parts and labor warranty, which warrants product against defects in material or workmanship. Warranties do not cover damage due to accidents, abuse, or normal wear and tear. Products found to be defective will be replaced or repaired at the discretion of our factory. TRADEMARKS By submitting artwork to our factory, the customer assumes full responsibility for its use. Our factory will not be held responsible for submitted artwork that violates applicable laws or restrictions.
PROP 65 APPROVED All of the products in this catalog have been tested and have passed Proposition 65 standards. Every one of these products can be sold in the state of California without a Prop 65 warning label.
RETURN POLICY CLAIMS/RETURNS
Any damages or discrepancies must be reported within five days of receipt of merchandise. We reserve the right to not honor any claims not reported within five days. Returns will not be accepted after 90 days and cannot be returned without prior authorization from our factory.
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