Contributing to making the world a safer place through specialised education. training, development, recruitment, and support services
2025
Contributing to making the world a safer place through specialised education, training, development, recruitment, and support services.
ABOUT US
ABOUT SKYPEOPLE TRAINING
At SkyPeople Training we’re known for our professional and friendly approach to both operators and learners. We’re a collection of highly experienced airline specialists with a wealth of experience and filled with enthusiasm and passion for the aviation industry. Our colleagues share a common belief that the power of personality is key in all we do. SkyPeople Training LTD and SkyPeople Training (EU) LTD are Cabin Crew Training Organisations (CCTOs) regulated by the UK Civil Aviation Authority (CAA), Irish Aviation Authority (IAA) and the UK Department for Transport (DfT). Rated OUTSTANDING by the DfT at our last inspection, you can be sure you’re in safe and compliant hands with us. From initial idea to first flight and beyond, we have supported both start-ups and established flag carriers with their training requirements. Currently counting over 30 airline operators as clients in the UK, America, Europe, Asia and Australia, we offer flexibility and tailor made solutions to assist your operations in times of stretch, or we offer reliable long-term organisational assistance. Now based in our world class Aviation Training Academy (ATA) in Manchester, and with our European HQ in Dublin, we have the ability to deliver training in both our ATA or travel worldwide to deliver at any operational base, offering our clients a one stop shop solution for all their training needs.
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SkyPeople Training
ABOUT US
Solutions
Whatever we do it’s simple and to the point, people get us as we don’t overcomplicate things, championing accessibility. We celebrate diversity and are committed to providing a welcoming, inclusive, barrier-free environment for everyone.
There’s no one quite like us, and there’s no one quite like you. We believe collaboration is the key, we listen before we act, and understand the importance of human factors, ensuring the needs of both clients and colleagues are at the heart of all we do. Authentic
Future Focussed
We’re explorers by nature, curious to discover new worlds and leave behind the greenest footprint we possibly can. Embracing technologies and generations, we excel at bridging the gap between education and industry, developing colleagues wherever they are on their journey.
Compliancy is the thread that binds us. We’re proud of our track record and work with regulators to protect your operation. We’re flexible and standing by to support you at times of stretch with a compassionate team of trusted professionals who get the job done. Excellence
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ABOUT US
WHAT WE OFFER Airline consultancy - We have a proven track record when it comes to helping start-ups take flight. We can help manage the entire process of manual writing, recruitment, training design and delivery, right from concept to take off. Established Operators - No matter the airline, whether cargo, passenger, ACMI, charter, or scheduled, our team have the experience and knowledge to guide you through a project. Our speciality is supporting you during times of stretch or growth. This can be long or short term depending on your needs. As well as your SEP requirements, we can supply bespoke management courses, instructor and cabin crew development to suit your style of operation. Alongside you we can hand pick instructors who will seamlessly integrate with your ethos and vision.
Bespoke Course Design and Delivery:
Initial attestation UK and EU Operator Conversion Course (OCC)
Aircraft Type Specific (ATS) Crew Resource Management Dangerous Goods
First Aid Security Recurrent/Triennial Customer Service Senior Cabin Crew Member upgrade Line Training
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ABOUT US
WHAT WE OFFER Teaching and Learning/Train to Train courses:
Train the Trainer Advanced Facilitation First Aid CRMT CRMT Refresher (UK) Security Module 8
Operational Manuals Writing and Design:
Ensuring content is compliant with regulators, we can write operating, training, and aircraft specific manuals, saving you both time and money at any stage of operation. Aviation Training Academy: Situated in the heart of Manchester, UK, our training centre is easily accessible from Manchester airport, and just a ten minute taxi ride from Manchester Piccadilly station. With discounted accommodation rates available with our partner hotels, our facility is the perfect solution for all aspects of Cabin Crew Training.
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ABOUT US
Aviation Training Centre Facilities
Cabin Emergency Evacuation Trainer with Fire and Smoke Simulation Decompression Simulation Communication Systems A320 Main Door and overing both CEO and Neo B737 Main Door and NG overing B737 MAX Mid Exit Door
B787 Main Door A330 Main Door Fire Rig – with seat, oven, overhead locker and smoke function Flight Deck Door Access Trainer – for all aircraft types Boeing Pilot Incap Trainer with flight deck sliding window and escape rope
Airbus Pilot Incap Trainer Single lane escape slide Duel lane escape slide A330 raft with canopy and survival kit Classrooms Crew rest area Wet-drill survival training available locally off site.
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ATTESTATION
The CCA Training is a 7-day course that has been condensed to 6 days . The course consists of 8 modules and has been developed for delivery both virtually and within a classroom setting. The course is designed to appeal to all learning types and the learner’s journey, enjoyment, and competence is the focus of our instructors. All SkyPeople Training Instructors pride themselves on creating an open an inclusive environment for the learner to thrive. We can welcome a maximum of 20 learners within a classroom environment and a maximum of 12 learners virtually. For those who attend a virtual course this will consist of 5 days online training, followed by a 1-day classroom session to cover all the practical elements, plus an additional final exam. UK CABIN CREW ATTESTATION COURSE (CCA)
Experienced cabin crew may also be permitted to complete an accelerated 4-day classroom course, applications for this will be reviewed based on criteria stipulated by the CAA.
Each module is tested for competency, and all module tests must be passed to achieve the CCA. Tests are a mix of practical assessments and multi-choice tests papers. As a CCTO we must ensure competency before issuing a CCA. In the event that a module is failed, 1 resit is permitted. If a learner has 3 exam failures they will be removed from the course in cooperation with the airline’s procedures.
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ATTESTATION
MODULES
Aviation Regulations & Passenger Handling
Safety & Emergency Procedures
Aviation Language & Terminology Theory of Flight & Meteorology CAA/DFT Cabin Crew Responsibilities & Medical Fitness Identifying Areas of Responsibility Boarding Arming Doors In Flight & landing Procedures
Definition/type of Emergency Planned Emergencies Ditching Crowd Control/Psychology Turbulence Pilot Incapacitation Decompression
Security & Dangerous Goods
Human Factors & Crew Resource Management
Security Governing Bodies Airport Planning Requirements Screening
A Day in the Life of a Cabin Crew Human Factors Attitudes & Behaviours, Stress/Stress Management Fatigue Situational Awareness/ Information Acquisition Case Study Personal Learning & Assessment
Aircraft Security Security Searches In flight Security Disruptive Passengers Classification of Dangerous Goods & Packaging
Aero Medical First Aid Session 1
Aero Medical First Aid Session 2
Primary & Secondary Survey The Unconscious Passenger First Aid Kits Cardio Pulmonary Resuscitation
Burns & Scalds Wounds, Fractures & Soft Tissue Injuries Cardiac Conditions DVT/Stroke Emergency Childbirth Death onboard Epilepsy Cosmic Radiation Circadian Rhythm, Fatigue and Sleep
Shock, Fainting, Eustachian Tube Function, Heat Stroke, Sunstroke, Airsickness, Choking, Asthma, Anaphylaxis, Hyperventilation
Fire & Smoke/Survival Training
Practical - Survival Recap/Wet Drills/FTP
Fire Indications Triangle of Fire & Coordination Fire Locations & Generic Drills Ground Based Emergency Services Survival/Search & Rescue
Flotation Equipment Wet Drill Brief Ditching Practical Flight Time Limitations
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ATTESTATION
SkyPeople Training (EU) is a Cabin Crew Training Organisation (CCTO) regulated by the Irish Aviation Authority (IAA). With our European head office in Dublin, we’re able to deliver the EASA CCA for airlines and individuals anywhere in the world. Being reactive is what we do best and we have a team on standby ready to travel to you and deliver training locally at base. At our Manchester Aviation Training Academy (ATA), we offer a one stop shop solution with all emergency and practical equipment under one roof, providing a stress-free solution for airlines, freeing up resources and providing support in times of stretch. Our EASA CCA training course follows the regulations set out in (EU) No 968/2012 Annex V (Part- CC). As per the regulations for all European nations, the duration of our course is 95 hours delivered over 11 days, with 1 day of additional pre-course learning accessed and completed via our online LMS system. Learner Enrolment To enrol on the course, learners must have a high level of English comprehension, to allow them to understand the course content and successfully complete the exams. As EASA require all learners to be able to swim (without the use of a life jacket) to complete life raft survival training in the swimming pool, it is essential all learners have the ability to swim unaided, before enrolment on to the course. EASA CABIN CREW ATTESTATION
Learners must have access to an electronic device, which will allow them access to our LMS system.
Exams Learners will sit 7 exams and 4 competency-based assessments. The pass mark for all exams is 90%. Learners may resit each exam once. A learner will be removed from the course after failing the resit exam or their third exam failure in total. The possibility for that learner to join another course will be discussed with the airline on an individual basis. Facilities Before training commences the facilities to be used must be approved by our regulator, if the course is being delivered outside of our pre-approved training academy. When training is delivered at the Operator’s base, the following facilities must be available:
Classroom with use of tv/projector screen Cabin Emergency Evacuation Trainer, with smoke facility Fire Rig Swimming Pool
It is essential for the effective running of the course, that a strong Wi-Fi connection is available in the classroom.
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TEACHING & LEARNING
TEACHING & LEARNING TRAIN THE TRAINER (T&L)
Our Teaching and Learning course is designed for colleagues who are stepping up into a training instructor role. The course gives learners the skills needed to manage classroom behaviours, recognise different learning styles, design and deliver training, and master the art of facilitation. All content is designed to CAA, EASA & ICAO Training Instructor requirements.
COURSE OVERVIEW
You as an Instructor The role of the Trainer About learning and learners
Designing and preparing training Group Dynamics and Management Facilitation Techniques 5, 15, 30 Minute Micro Teach
Our ethos throughout this course is to create an open and honest learning environment that is motivational and highly supportive to the learners needs. We do this by encouraging mutual support and the sharing of experiences to create a trusting and respectful learning environment.
Combined T&L with CRMT The CRMT 5-day (30 hour) course combines the objectives from our Teaching and Learning Course along with our standalone 3 day CRMT Course. The course enables cabin crew instructors of all levels to build and refresh their knowledge and techniques to confidently and compliantly deliver Safety training. The course includes ICAOs requirements for facilitation Instruction techniques along with UK CAA PART AMC3 ORO.FC 115 (3)(c), AMC3 ORO.CC.115 (e)(c)(1)(2) & EASA PART ORO.FC.146 (c)(2) (3), EASA PART ORO.CC.115 (c) (1) (2). Enhanced Trainer Techniques Workshop This 2 day course is designed to update current instructors working in the aviation industry to apply new techniques to enhance the learners experience. Understanding the new generation of learning Group Management Group Facilitation Scenario based training Competency based training ideology Individual facilitation Effective feedback
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TEACHING & LEARNING COURSE OBJECTIVES
Recognise the role and responsibilities of being a Trainer • Appreciate that being an effective and powerful trainer is a skill that can be acquired • Practise how to create a safe, supportive, engaging & motivating learning environment • Recognise the importance of preparation and clearly identify aims & objectives • Explore the structure of sessions and apply powerful starters and finishers • Explore the benefits of a variety of different teaching methods for different groups - size/thinking/experience levels • Learn a toolbox of techniques & mediums to present with confidence, impact and energy • Design and deliver some short training sessions and receive feedback with the use of video for 5, 15 & 30 minutes. • Explore different methods of assessment
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FIRST AID
FIRST AID TEACHING & LEARNING
Our 3 day First Aid Teaching and Leaning course is aimed at all those who are looking to acquire the necessary knowledge and skills to deliver Aviation First Aid training for Cabin Crew and Flight Crew. The course covers the requirements of CAA/EASA Implementing Rules, and current first aid protocols from the UK and European Resuscitation Councils. This course prepares instructors to train aircrew to confidently and effectively manage life-threatening first aid emergencies before medical professionals arrive. Procedures are adapted to suit an aviation environment, either within flight, during ground operations or post evacuation survival. The course uses a range of teaching approaches including classroom instruction, practical activity, group discussion, simulations and delegate micro-teach sessions. Knowledge and skills are assessed through observation of training sessions and a questionnaire on day 3.
Delegates are also required to demonstrate competency in cardio-pulmonary resuscitation (using a manikin), recovery position and choking treatment.
KEY ELEMENTS
CAA/EASA Training Requirements for Aircrew on First Aid and Medical Aspects • Aviation Physiology • Physiological Effects of Flying including hypoxia • Basic Life Support for Adults, Children and Infants • Practical CPR • Automated External Defibrillator (AED) • Basic anatomy and physiology surrounding Airway, Breathing and Circulatory problems
• Major Medical Emergencies • Minor Medical Emergencies • Injuries & Trauma • Survival Related First Aid • Tropical/Infectious Diseases • Health & Hygiene • Typical Aviation First Aid Kits and Equipment • Emergency Childbirth - Overview • Use and maintenance of First Aid training equipment • Effective training techniques for Aviation First Aid • Assessing and managing practical training sessions
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CRMT
CRM TRAIN THE TRAINER (CRMT)
This 3-day course is designed to form part of a training and standardisation programme for trainers to be able to deliver CRM/ Human Factors training in the classroom. It is aimed at trainers who have previously completed a basic training skills course. The course is designed to meet the requirements for CRM Instructor Qualifications as specified in UK CAA PART AMC3 ORO.FC 115 (3)(c), AMC3 ORO.CC.115 (e)(c)(1)(2) & EASA PART ORO.FC.146 (c)(2) (3), EASA PART ORO.CC.115 (c) (1) (2). The course is designed to recognise individual training needs and provide support, guidance and feedback through practical exercises using CRM concept/signs as resources to aid understanding and learning.
COURSE OBJECTIVES
An understanding of the principles & objectives of CRM/ Human Factors training
An understanding of the Operators Safety Management System and characteristics
Basic instruction on Human Factors Performance Limitations (HPL) training
An understanding of techniques required to deliver effective CRM/ Human Factors training
An understanding of CRM/ Human Factors knowledge and application
CRM Refresher This 1 day CRM refresher online training course includes new methodologies, procedures and lessons learned throughout the year using CRM principles. The course is for instructors who have previously completed a CRM Train the Trainer Course or whose previous qualification has expired or is due to do so imminently.
The course is designed to meet the requirements for CRM Instructor Qualifications as specified in AMC3 ORO.CC.115(e).
The course is designed to recognise individual training needs and provide support, guidance and feedback through practical exercises using CRM concept/signs as resources to aid understanding and learning.
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SECURITY
AIRCREW SECURITY INSTRUCTOR MODULE 8 OVERVIEW
Module 8 of the Aircrew Security Instructor training program is designed for instructors who wish to apply for CIN (Certified Instructor) certification. This module is a continuation of modules 1-7, which cover the foundational aircrew syllabus. The aim of Module 8 is to equip instructors with the necessary background knowledge and context to effectively deliver aircrew security training. This instructor-led session follows the mandatory syllabus and is structured to deepen existing security knowledge, expand understanding of the evolving security landscape, and ensure instructors are well-versed in the principles and values that define a CIN instructor.
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GEN Z
GEN Z WORKSHOP
Is your workforce ready for Gen Z?
Generation Z is taking the world by storm with their digitally sophisticated approach to life. This new generation is exciting; they are environmentally concerned, financially minded and their generation has been shaped by Covid-19 and technological innovation. But, is your workforce ready to embrace the new generation? After being invited to talk on the world stage at the World Aviation Summit (WATS, Orlando, May 2024), IATA World Safety & Operations Conference (Vietnam, September 23), and the European Airline Training Symposium (EATS, Portugal, November 23), SkyPeople Training are introducing our Gen Z workshop which can be delivered to your workforce to raise awareness and increase staff retention. In this session we will explore Generation Z and what makes their learning style and approaches so unique and what needs to change to help integrate effective teamwork and communication within the industry.
AIM & OBJECTIVES
How to effectively work with Generation Z
·Understand the different types of generations within the workplace. ·Investigate why Generation Z are taking the world by storm. ·Understand what Generation Z look for within a learning environment. ·Explore how to overcome our unconscious biases.
GENERATIONS IN THE WORKPLACE
GEN Z 1997 - 2012 (11- 26 YEARS OLD)
MILLENIALS 1981 - 1996 (27- 42 YEARS OLD)
GEN X 1965 - 1980 (43- 58 YEARS OLD)
BABY BOOMERS 1946 - 1964 (59- 77 YEARS OLD)
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LEARNING & DEVELOPMENT
LEARNING & DEVELOPMENT
As companies expand and recruit, it’s essential to ensure the workforce has the skills and confidence to do their job effectively to support the growth of the colleague and the business. SkyPeople Training’s Learning and Development team can support the development of colleagues at any level. Appropriate training is essential for job satisfaction, employee retention, and the well-being of the workforce. Through discussions with you and your workforce we can complete a Training Needs Analysis to develop appropriate workshops for your colleagues to enhance their skills, leading to increased efficiency within the business and a greater wellbeing within the team. Our Learning and Development courses are particularly beneficial for colleagues who are promoted into supervisor or management positions, giving them people management skills, the ability to lead difficult conversions confidently, and the awareness to recognise when colleagues need support.
COURSE OBJECTIVES
According to a 2019 EASA report, every 3 hours the safety of a flight within the EU is threatened by passengers demonstrating unruly or disruptive behaviour. At least 70% of these incidents involve some form of aggression. De-escalation training can equip the workforce with the skills and knowledge to manage challenging behaviours effectively and prevent situations from escalating into more severe incidents. Effective de- esculationescalation requires compassion, empathy, and a willingness to understand more than one point of view. Understanding what has triggered an individual’s behaviour to become agitated will provide colleagues with the opportunity to support the customer/colleague and keep everyone involved in a safe environment. Our De-escalation and Disruptive Behaviour Course will help your teams: Stay calm and professional when faced with difficult situations Use proven techniques to defuse conflict before it escalates Build emotional resilience and teamwork under pressure Empower your workforce with the tools needed to manage challenging situations confidently DE-ESCALATION TECHNIQUES
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TESTIMONIALS
TESTIMONIALS
“I recently had the pleasure to work with Michael and his team at SkyPeople Training for a wet lease project in India. At very short notice he and his team provided us with EASA attestation training for 60 crew. We had such a great experience and collaboration with SkyPeople Training; their communication, expertise, response, and training the crew received was second to none. They will be our go to training provider for future projects.”
Gemma Hurford, Cabin Training Chief, Corendon Airlines Europe
“Our Training Instructor shared how much she truly enjoyed the training experience and the wonderful people she had the opportunity to work with at SkyPeople Training. The exceptional quality of your training truly reflects world-class standards. Congratulations to you and your team.”
Capt. Marc-Yves Essone – Training Manager, FlyYo
“The whole SkyPeople Training team are so welcoming and professional, they deliver their training with enthusiasm, making them a dream to work with.”
Adrian Hughes, Safety and Emergency Procedures Coordinator, Aer Lingus UK
“The visit to your facility was very beneficial. The state-of-the-art training equipment and modern amenities impressed us, and I believe our crew will be delighted with the setup of the centre. Your dedication and passion to delivering high-quality training was evident, and it reassures me our crew are in excellent hands.”
Capt Ben Bradbury, Crew Training, West Atlantic
“Over the past three years, Titan Airways have worked closely with SkyPeople Training LTD who have provided our business with a wide range of training aids and support. Ultimately however, to provide their high level training facility in Manchester. This venue is utilised throughout the busy training seasons to complete both theoretical and practical training for our in-house operational Flight Deck and Cabin Crew. Overall communication from their lead contacts, standard of training facilities itself and general level of professionalism has been excellent right from initial engagement and has continued throughout our working relationship. As an airline, we have found SkyPeople Training to be reliable, helpful and highly knowledgeable and we look forward to continue working with them in the future.”
Richard Oliver, Titan Airways, Crew Safety Training Manager
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GALLERY
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www.skypeopletraining.co.uk info@skypeopletraining.co.uk 0161 203 3150 For enquiries, contact us.
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