LEARNING & DEVELOPMENT
LEARNING & DEVELOPMENT
As companies expand and recruit, it’s essential to ensure the workforce has the skills and confidence to do their job effectively to support the growth of the colleague and the business. SkyPeople Training’s Learning and Development team can support the development of colleagues at any level. Appropriate training is essential for job satisfaction, employee retention, and the well-being of the workforce. Through discussions with you and your workforce we can complete a Training Needs Analysis to develop appropriate workshops for your colleagues to enhance their skills, leading to increased efficiency within the business and a greater wellbeing within the team. Our Learning and Development courses are particularly beneficial for colleagues who are promoted into supervisor or management positions, giving them people management skills, the ability to lead difficult conversions confidently, and the awareness to recognise when colleagues need support.
COURSE OBJECTIVES
According to a 2019 EASA report, every 3 hours the safety of a flight within the EU is threatened by passengers demonstrating unruly or disruptive behaviour. At least 70% of these incidents involve some form of aggression. De-escalation training can equip the workforce with the skills and knowledge to manage challenging behaviours effectively and prevent situations from escalating into more severe incidents. Effective de- esculationescalation requires compassion, empathy, and a willingness to understand more than one point of view. Understanding what has triggered an individual’s behaviour to become agitated will provide colleagues with the opportunity to support the customer/colleague and keep everyone involved in a safe environment. Our De-escalation and Disruptive Behaviour Course will help your teams: Stay calm and professional when faced with difficult situations Use proven techniques to defuse conflict before it escalates Build emotional resilience and teamwork under pressure Empower your workforce with the tools needed to manage challenging situations confidently DE-ESCALATION TECHNIQUES
SkyPeople Training
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