FM Operations Manager Candiate Information Pack
Dear Candidate,
Station Hill is one of the largest ever development projects seen in the Thames Valley and will deliver a truly sustainable eco-system of blended uses that complement one another, setting a new benchmark for regional regeneration and creating a true capital of the Southeast. The project comprises best-in-class office space, a new residential community, artisanal retailers, restaurants and fitness providers all set around a new public square and pedestrian link between the town centre and station, creating a network of complimentary uses built upon our pillars of Sustainability, Wellness and Technology. Once complete, Station Hill will deliver: • Total development value in excess of £750 million • 2.5 million sq ft sustainable mixed-use community • 625,000 sq ft best-in-class office space • 1,300 private and affordable homes • 95,000 sq ft lifestyle-led retail and leisure space • Potential for a 200-bed hotel or later-living accommodation • Centre two-acre piazza They are seeking a Customer focused FM Operations Manager who will hold responsibility for all soft services for One Station Hill and The Estate. The role will oversee reception services, cleaning, landscaping and the shared loading bay all with the aim of ensuring all users of Station Hill have the best possible experience. The FM Operations Manager will work in conjunction with their team, Native Residential and the client to ensure all amenity areas are run to the highest of standards, namely the level 15 roof terrace, gym, cycle facilities, ground floor café and business lounge. They will be a part of the leadership team responsible for the best possible employee experience, attracting the very best tenants for the long term, and driving high quality footfall through the scheme. This role is suitable for an experienced Facilities Manager within Property Management who has a proven track record in a similar high calibre building or scheme, and has a passion for providing top level customer service to their stakeholders.
Please read on to find out more about this development and the opportunity.
This is Station Hill
A transformational development for Reading and the Thames Valley, a new centre of activity creating a connected live- work-play experience.
625,000 sqft 2 acres of public realm linking The Station and North Reading to the Town Centre of office space
95,000 sqft of activated lifestyle-led retail, leisure, and amenity space
new homes 1,300
Work at Station Hill ONE Station Hill redefines the traditional ‘office’ in a way not seen elsewhere, with sustainability and wellbeing informing all aspects of the new office building, having already received Platinum accreditation by ActiveScore, WiredScore and AirRated D&O, the building is targeting BREEAM Excellent, WELL Platinum and EPC ‘A’ ratings. Future phases will be a further 600 apartments and flexible planning consent to develop a market facing scheme. The candidate will work closely with the development team as this comes forward Experience Station Hill Dwell, people watch, or engage. Experience two acres of activated public realm, hosting a wide variety of cultural events all year round; set to arrive in early 2024.
Live at Station Hill Ebb & Flow are a duo of high-specification apartment buildings offering the best in contemporary urban living. Studio, 1, 2, and 3 bed apartments to rent. Eat and drink at Station Hill Station Hill’s independent restaurants, leisure, coffee shops, and rooftop bars make it Reading’s perfect meeting spot, from brunch to after-work cocktails. Station Hill provides 95,000 sqft of lifestyle-led, retail and leisure.
About LPC Lincoln Property Company (LPC) is one of the largest and most diversified real estate companies in the United States. LPC is the only U.S. real estate company to rank concurrently in the Top 10 lists of Management/Ownership of Office, Industrial and Multi-Family (BTR). Originally entering Europe in 1989 and subsequently partnering exclusively with AIG in 1997, LPC provided the entrepreneurial, development and operational expertise responsible for building a dominant platform resulting in delivering over 2.5 million square meters (27 million square feet) across 50 projects in 9 major European markets. LPC re-launched its European operations in 2016. The new entity focuses both on investment and development opportunities across all sectors.
LPC currently have 286.3m square feet of space under management across the globe.
About MGT MGT are an independent real estate investment and asset management business focused on residential asset classes in the UK and Europe. Our investment approach is analytical, data driven, and guided by understanding investment cycles, market segmentation and macro demographic trends.
The Role
Principle Duties and Responsibilities Below is a summary of the day-to-day functions of the role: • Lead and deploy the agreed customer experience strategy including identifying the best possible customer journey for each end user. At Native we focus on the detail from the scent to the temperature to the quality of consumables we are offering to tenants. • Working with the General Manager, develop and deliver an annual service charge budget aligned with RICS best practice. The role will be responsible for budget performance of soft services during the year. • Lead on maintenance activities to ensure preventative maintenance programs are being performed according to company standards. • Leads on hiring, training & development of the site team (third party supplier partners and direct). Ensuring that all team members have clear understanding of their roles and responsibilities. • Develop standards for the maintenance of the public realm and landscaping. • Undertakes routine checks of all landlords areas, identifying maintenance tasks for the team and scheduling contractor’s visits. • Periodically inspects work performed by supplier partners to ensure all work and materials meet quality standards. Monitor contractor performance, KPI manage contracts and report to the Head of FM as required. • Practices and promotes proper safety standards in accordance with the Company’s policies, procedures, and standards by immediately dealing any guest/tenant injuries or accidents, or other safety issues appropriately. • Conducts routine and periodic inspections to identify safety and risk management concerns, keep the building and estate in good repair, and communicate concerns about the physical needs appropriately. • Identifies areas for improvement and offers suggestions and recommendations to improve efficiency and experience. • Be front and centre whilst onboarding tenants
Person Specification
• Have demonstrable experience in facilities management, preferably at a similar high quality scheme. • Experience of onboarding a property through practical completion. • Have comprehensive understanding of all soft FM services and know how to provide a great experience to end users. • Be fully aware of health and safety regulations and demonstratable experience in ensuring full compliance with statutory and legal requirements. • Hold an IOSH certificate and L8 certificate as a minimum although NEBOSH certificate is also preferred. • Have exceptional communication skills and the ability to build rapport with customers and team members. • Be a motivational leader, who drives their team to success.
How to Apply
If you would like to find out more about this opportunity or apply for this role, please get in touch with Native Residentials retained recruitment partner, The Management Recruitment Group.
Applications should consist of a CV and succinct covering letter.
Emilia Fasano M: 07851 259 868 e:emilia.fasano@mrgglobal.com Matthew Evans M: 07854 865017 matthew.evans@mrgglobal.com
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