December 2017 Prepared by: Cindy Bruns, PhD Director of Counseling
CWU Counseling Clinic Fall 2017 Quarterly Report
Record Numbers Seeking Counseling Services
Demand for Services Outpaces Capabilities 432 students sought services from the counseling clinic in Fall Quar- ter 2017. This is a 13% increase over Fall Quarter 2016. In response, Counseling staff scheduled 1892 individual appointments, 1416 of which were attended by students. For the first time in its history, the Counseling Clinic created a waitlist for screening appointments, as all scheduled screening appointment slots for the quarter were filled by the beginning of November. The average time from call to the clinic to screening appointment was 10 business days, an increase of 200% over Fall 2016. The median wait time was 8 business days, and only 44% of students seeking an initial appointment were seen within 7 business days of contacting the clinic. Over the course of the quarter, 99 students were placed on the waitlist for individual services, a 36% increase over the same timeframe in 2016. The average time on the waitlist was 14 days. 58 students on the waitlist were sent regret let- ters at the end of the quarter. Staff also provided 34 outreaches to the university community, while serving a record number of students in counseling. Crisis Services Increase Dramatically The Counseling staff saw 109 clients for 138 crisis appointments to- taling 150 hours of crisis intervention. That is an average of 15 hours per week of crisis intervention during a 10 week quarter. These numbers represent a 41% increase in crisis appointments, 52% in- crease in the number of hours devoted to crisis intervention, and a 36% increase in the number of students receiving crisis services over the same period last year. Crisis appointments accounted for nearly 10% (9.7%) of all individual appointments and 25.5% of all students seen by the Counseling staff had at least one crisis appointment this quarter. Twelve clients reported either a recent suicide attempt or having created a suicide plan with intent to die. 27.5% of new clients reported suicidal thoughts in the last two weeks, 19.7% reported a previous suicide attempt, and 70% reported feeling hopeless that things would improve in their lives.
Inside this report
Group Therapy............................2
Referral Sources..........................2
Serving a Diverse Students..........2
Academic Standing/Age..............2
Pathways Research Presented....3
Training Program ........................3
Retention Data............................3
New Staff and Transitions ...........4
Special points of interest
432 students sought services
1416 individual appointments
483 group appointments
138 crisis appointments
12 students with recent suicide attempt or serious suicide plan with intent to die 99 students placed on wait list for individual services
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