FAQ
Why did my customer’s application change in price? I quoted a different rate.
Many factors affect premiums, including medical information shared on the application, an applicant’s CBI score, motor vehicle record, and other third-party data. Please see Our underwriting platform and Underwriting data and eligibility for more information about how we use each of these data points. In addition, the agent portal now provides a recommended quote that’s most likely to be approved, to help you focus your client conversations. Other options are displayed below our recommendation. We’re continuing to evolve the agent portal to provide greater real-time visibility for agents to understand why an applicant may be approved for one product or rate class over another. Your feedback and suggestions in this effort are always welcome through your account manager or by email at agents@getethos.com.
For visibility into what your client sees when they go through the application, watch the Client Experience Walkthrough.
Can I change the face amount on a policy for my customer?
Yes, before the policy becomes active. Once the application is approved, review your client’s various coverage options, including term length and coverage amount, to help them choose the coverage best suited to their needs. Once a policy is active, if the client wishes to change the face amount or term length, they will need to cancel their current policy and reapply with the newly desired face amount or term length.
How can my client fix incorrect information on their application?
T o update any information, please have your client contact E thos by email at and let us know what needs to be changed. Please note that some changes may re q uire a new application. support@ethoslife.com,
13
Made with FlippingBook - professional solution for displaying marketing and sales documents online