WHERE TO GO FOR CARE Know the right care for your needs
Too sick or unable to drive to the doctor? Fill out an online questionnaire, receive a written diagnosis, treatment, and a prescription. Lowest cost option: $ Prefer a face-to-face conversation? Start a video visit and quickly connect with an SSM Health provider. No appointment necessary. Learn more about SSM Express virtual care options at DeanCare.com/VirtualCare . Abnormal headaches, earaches, chronic conditions, etc. Wish to see your provider for care? Schedule an appointment at your primary care clinic. Same-day appointments are usually available. In-person treatments and annual checkups.
Primary Care Provider (PCP) Health care is a personal experience. Your care team is committed to working with you to build a relationship of trust. Trust combined with their training and experience means you have true health advocates who care. Your care team: • Consists of your primary care providers • Provides care for a wide range of preventive and long-term health care • Helps you stay healthier with regular visits, immunizations and screenings
• Handles your immediate care needs • Coordinates needed specialist care • Coordinates your health care with other medical experts
Visit Deancare.com/Doctors to search our online provider directory for an available primary care provider. Filter your search to only see providers in your network. Then select a provider to learn about his or her education, specialty, certification and more. Coordinated care We are part of an Integrated Delivery Network (IDN) with SSM Health. That means physicians, hospitals, a health plan, and pharmacy care work together to reduce health care costs, improve quality and deliver a better member and patient experience. In-network provider Access a network of facilities, providers, and suppliers that provide health care services at negotiated rates. By staying in your plan’s network for your care, you’ll likely pay less in overall costs. Out-of-network provider A provider or facility with no contract with your health plan can charge you full price for any health care services received.
Primary care clinic full or closed? Visit your nearest Urgent Care facility.
Life-threatening illness or injury? Go to the nearest emergency room or call 911. Heart attack, stroke, head injury, severe pain. Greatest cost option: $$$
Unsure of the type of care you need? Call the Nurse Advice Line at 1 (800) 576-8773 ( TTY : 711) for support.
Visit DeanCare.com or call 1 (800) 279-1301 ( TTY : 711) | 11
10 | 2024 Group Member Guide
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