Welcome to Dean Health You now have resources to manage your health and take control of your care. That means benefits you can understand, tools that save you time, and support from our friendly staff whenever you need us.
Getting started
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I have an insurance question or concern
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What should I do as a new member?
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I have a medical question or concern
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I want wellness rewards
We’re here to support you.
The basics
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I need to pay my premium or bill
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I need to find a doctor or a primary care provider
Questions?
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Where should I go for care?
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I’m not sick but I need preventive care
Contact Member Services to turn health insurance confusion into clarity. • Get answers to benefit and coverage questions • Figure out what your financial responsibility is for a bill • Learn the details about a provider 1 (800) 279-1301 (TTY: 711 ) Monday – Thursday, 7:30 am – 5 pm Friday, 8 am – 4:30 pm
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What should I know about traveling?
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I need to see a specialist
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I take medication or was recently prescribed some
Plan details
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What should I do if I’ve had big changes in my life?
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I’m eligible for medicare or have another insurance policy
Support is just a click away. Visit DeanCare.com/Contact
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I’d like to file a grievance or appeal
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What should I know about privacy?
Stop by our Insurance Desk, Monday – Friday, 8 am – 4:30 pm, or one of the SSM Health Dean Medical Group locations listed here: Madison Health Plan Business Office: 1277 Deming Way
Network: Dean Group Number: XXXXXXXXXXXX Product Type: HMO deancare.com
Member Number
Member Name TEST TEST TEST TEST 1
012345678901 012345678902 012345678903 012345678904
If you haven’t yet received your Member ID Card , it should be on the way. > See page 4 for a digital option.
TEST TEST 2 TEST TEST 3 Deductible*: Individual $XXXXX Family $XXXXX
Ded/Coinsurance Max*: Individual $XXXXX Family $XXXXX Out of Pocket Max*: Individual $XXXXX Family $XXXXX
South Madison Campus: 1211 Fish Hatchery Road
PCN: 5 104 • BIN: 610602
Customer Care: 800-279-1301(TTY: 711) • Nurse Advice Line: 800-576-8773
Visit DeanCare.com or call 1 (800) 279-1301 ( TTY :711) | 3
2 | 2024 Group Member Guide
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