ONT TROUBLESHOOTING Check the status as shown below before doing the quick set up. If you are having an issue with the internet connectivity, check the status to identify the error and take the required action.
Actual product may vary based on device model
LED INDICATOR STATUS DESCRIPTION
ACTION REQUIRED
ON
ONT power on. OFF power off.
No
POWER (Green)
OFF
Switch on the ONT.
ON
ONT has completed the
No
registration process. Flashing ONT is registering.
PON (Green)
Be patient, it will be stable.
OFF
ONT has not started the registration process.
Check LOS status. If it is off, call 1212. Check your Fibre
ON
The optical module of the PON interface is powered off.
connectivity.
LOS (Green)
Flashing The receiving optical power is weak.
Call 1212.
OFF
The receiving optical power is normal.
No No
ON
The internet connection has
been established. Flashing The data is transmitted via the
No
INTERNET (Green)
internet connection.
OFF
Internet connection is not working.
Check your Broadband Username and Password or call 1212.
ON
The Ethernet interface is connected.
No No
Flashing Data is transmitted via the
LAN 1-3 (Green)
Ethernet interface.
OFF
Ethernet interface is not connected
Check your Ethernet cable.
to any terminal device.
ON
Voice account is registered.
No No
Flashing Voice account is registered.
Phone 1/2 (Green)
Call is in progress.
OFF
Unable to register Voice account. (For single Voice connection Phone 2 is always OFF)
Call 1212.
ON
The WLAN interface has started.
No No
Flashing Data is transmitted via the
Wi-Fi (Green)
WLAN interface.
OFF
WLAN interface is forbidden.
Press Wi-Fi button and check.
Green solid
GPON link between ONT and OLT is
operating normally.
No
Link
Off
GPON link is down or no link connected. Call 1212.
Green solid Green
ONT is authorised.
No
Auth
ONT is in process of ranging or
flashing synchronising on OMCI.
Be patient, it will be stable.
Off
ONT is not authorised
Call 1212.
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