JAKE BUCHANAN ’24
MAJOR Finance
HOMETOWN Kimberly, Wis. ORGANIZATION Mader Insurance and Financial Services Neenah, Wis. TITLE
Customer Care Representative
What I did: My main objective was to build strong relationships with our customers. This meant answering inbound phone calls and helping them with any questions they had. Most of this pertained to claims, billing, ID cards, adding vehicles and getting them a quote. I also did insurance and financial reviews with our customers where I went over their current coverages, looked at savings opportunities and did a holistic overview of everything to make sure all their needs are met. Lastly, I helped out at some marketing events where we reached out to people to see if we could get them a quote. The role that I had required me to get licensed in Property, Casualty, Life, and Health Insurance for the state of Wisconsin. What I liked: I enjoyed customer conversations the most and getting to know them on a personal level. It always made the days better when I could share a couple laughs and smiles with the customers.
Future Dream Job: Professional golfer.
23
INTERNSHIP EXPO - SUMMER 2024
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