REFERENCIAS
• Barras, R. (1986): “Towards a Theory of Innovation in Services”, Research Policy 15, pp. 161-173. • Battilana, J.; Lee, M. Walker, J. Y C. Dorsey (2012): “In search of the Hybrid Ideal”, Standford Social Innovation Review, Verano 2012. Web: https://ssir.org/articles/entry/in_search_of_the_hy- brid_ideal. [último acceso el 9 de noviembre de 2016] • Battisti, G. y P. Stoneman (2010): “How innovative are UK firms? Evidence from the Fourth UK Community Innovation Survey on synergies between technological and organizational innovations”, British Journal of Management, Vol.21, No.1, pp. 187-206 • Battisti, G., Gallego, J., Rubalcaba, L., y P. Windrum (2015): “Open innovation in services: Knowledge sources, intellectual property ri- ghts and internationalization”, Economics of Innovation and New Technology, 24(3), pp. 223-247. • Bharadwaj, S. y A. Menon (2000): “Making innovation happen in organizations: Individual creativity mechanisms, organizational creativity mechanisms or both?” Journal of Product Innovation Management, 17(6), pp. 424–43 • Birkinshaw, J., Hamel, G., y M.J. Mol (2008): “Management inno- vation”, Academy of Management Review, 33(4), pp. 825-845. • Bloom, P. N., y B. R. Smith (2010): “Identifying the Drivers of Social Entrepreneurial Impact: Theoretical Development and an Explora- tory Empirical Test of Scalers”, Journal of Social Entrepreneurship 1 (1): 126–145. • Boer, H., y W.E. During (2001): “A comparison between product, process and organisational innovation”, International Journal of Technology Management, 22 (1-3), pp. 83-107. • Bogers, M. y J. West (2010): Contrasting Innovation Creation and Commercialization within Open, User and Cumulative Innovation. Disponible en SSRN: http://ssrn.com/abstract=1751025 o http:// dx.doi.org/10.2139/ssrn.1751025 [último acceso el 9 de noviembre de 2016] • Buckland, D. y H. Murillo (2013): Pathways to Systemic Change: Four inspiring examples and a set of variables to understand so- cial innovation. Greenleaf Publishing. • Cappelli P. y D. Neumark (2001): “Do high performance work prac- tices improve establishment-level outcomes?”Industrial and Labor Relations Review, 54(4), pp. 737-775. • Caroli E. y J. Van Reenen (2001): “Skills and organisational chan-
MÉTRICA DE INDICADORES DE INNOVACIÓN NO-TECNOLÓGICA (MINT): PROPUESTA DESDE LA INNOVACIÓN DE SERVICIO, LA INNOVACIÓN ABIERTA Y LA INNOVACIÓN SOCIAL
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