June 8th
Day One Agenda
Session Lead
12:00pm- 1:00pm Lunch (1 hour) (SO are Welcome)
Everyone
1:00pm- 1:30pm Group Mix Up/Poem contest (30 Min)
Joel
1:30pm- 1:45pm Introduction/Kickoff (15 Min)
Brent
Give vision of group discussions around topics (reflective) and provide the desire for us to walk away with new ideas to help us move forward to become more optimized/streamlined
1:45pm- 2:00pm What would you say ya do here? (15 Min)
Joel
-- Ice Breaker/Meet those you don't know -- Find out what people do around Granite
2:00pm- 3:00pm Session 1 - Concurrent Group Discussions
BK, John and Kevin
- Breakout - Leasing - Prospect to Renter Journey (1 hour) -- Goal: How do we convert higher leads? (Response Times)
-- What is the experience today -> where do we desire to be with the journey? -- What applications could be useful or needed? (CRM, Call Center, promotional ideas)
- Breakout - Admin/Accounting - Need input from Eric/Brody/Brent (1 hour) Brody, Eric -- New and best practices - review Appfolio moveout process and discuss ideas on ways to make it better, easier, more effective -- Heartaches & Manual Processes - discuss thoughts on how Appfolio could be improved, discuss how accounting communication/teamwork with other departments can improve -- Opportunities to optimize - ideas on streamlining processes, open dicussion on ways to help other departments
Breakout - Operations/Maintenance idea - Need input from Joel, Dale and Bryan (1 hour) -- New and best practices - Safety and compliance, repair and replace techniques -- Heartaches & Manual Processes
Joel, Dale and Bryan
-- Opportunities to optimize - streamlining maintenance requests, time to respond, time on the job, managing emergency maintenance
3:00pm- 3:10pm Break (10 Min)
3:10pm- 4:00pm
Session 2 - (All Team Members) Resident experience/Reputation Management - Communication with Residents (50 Min) - Internal experience impacts the external experience - how we interact with eachother Discuss all points of communication with our residents and discuss how we can create the best experience possible. -- Proactive Vs Reactive - What are we doing today? Where could we improve? Where would proactive communication benefit us? -- Communication vehicles - what are we using and what should we be using -- Birdeye
Brent
Panel: Aaron, Stephanie, BK, Joel
BcG, JR or KJ moderate
4:00pm- 4:15pm Wrap Up (15 Min)
Brent
4:15pm- 5:30pm Check-In/Get dressed/Prep for SH/Dinner (1.25 hours)
5:30pm- 6:30pm Headshots & Social Hour (1 hour) (SO are Welcome)
BK will confirm
6:30pm- 8:30pm
Dinner/Awards - Poem prize winner, Tenure recognition awards, (2 hours) (SO are Welcome)
MC - Joel
8:30pm- 11:00pm Granite Exclusive at Newport Aquarium (2.5 hours) (SO are Welcome)
June 9th
Day Two Agenda
Session Lead
6:00 AM Morning Run
7:30am- 8:00am Breakfast at the hotel
8:00am- 8:30am Arrive at the venue
8:30am- 9:30am Group Team Building (1 hour)
Joel
Gameshow - Survey Says/Family Feud
9:30am- 10:00am Training w/ Appfolio (30 min)
Functional leads (Brody, BK, Bryan Oakley)
-- Functional leads present on ways to help others, help themselves
10:00am- 10:15am Break (15 min)
10:15am- 11:00pm Breakout Session (45 min)
Joel
-- New leases changes? -- Review POPIC, MCL & Pet Screening - communicate value/how to help resident's understand, reason behind launching,
11:00am- 12:00pm Key Note/State of the Company (1 hour)
Brent
-- Company Vision -- Where we have been over the last 15 years -- Org Chart -- What we've accomplished (service location, offerings, impact, size compared to other stu operators) -- YOY bed/unit growth by market -- Market performance as of today -- Vision to lift everyone as we enter turn -- Where we are going -- How/why we need everyone to help get us to the next level with growth
12pm- 1pm Lunch (1 hour) (SO are Welcome)
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