-- Opportunities to optimize - streamlining maintenance requests, time to respond, time on the job, managing emergency maintenance
3:00pm- 3:10pm Break (10 Min)
3:10pm- 4:00pm
Session 2 - (All Team Members) Resident experience/Reputation Management - Communication with Residents (50 Min) - Internal experience impacts the external experience - how we interact with eachother Discuss all points of communication with our residents and discuss how we can create the best experience possible. -- Proactive Vs Reactive - What are we doing today? Where could we improve? Where would proactive communication benefit us? -- Communication vehicles - what are we using and what should we be using -- Birdeye
Brent
Panel: Aaron, Stephanie, BK, Joel
BcG, JR or KJ moderate
4:00pm- 4:15pm Wrap Up (15 Min)
Brent
4:15pm- 5:30pm Check-In/Get dressed/Prep for SH/Dinner (1.25 hours)
5:30pm- 6:30pm Headshots & Social Hour (1 hour) (SO are Welcome)
BK will confirm
6:30pm- 8:30pm
Dinner/Awards - Poem prize winner, Tenure recognition awards, (2 hours) (SO are Welcome)
MC - Joel
8:30pm- 11:00pm Granite Exclusive at Newport Aquarium (2.5 hours) (SO are Welcome)
June 9th
Day Two Agenda
Session Lead
6:00 AM Morning Run
7:30am- 8:00am Breakfast at the hotel
8:00am- 8:30am Arrive at the venue
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