Follow up on Estimates (either the Estimator or CSR can do this)
• Hand written Molly Maid thank you card • 1 st follow up call, day after estimate or as discussed with customer • 2 nd follow up call, three days after estimate or as discussed with customer • 3 rd contact by email with attachment
Occasional Clean to Recurring Service
Office fills out estimate pricing self-calculator when team returns Office emails price for recurring service Office calls yesterday’s occasional cleans to make an outbound customer satisfaction call. If not email, office will give pricing verbally o No initial clean if customer schedules recurring service in 30 days o Team bonus of $50 after 3 rd clean
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