Best Practices…
“A method or technique that has consistently shown results superior to those achieved with other means”
Use Social Proofing- This is the FOREMOST WAY to get regular service. DO NOT just offer a One Time Clean. You MUST say, “Typically our customers use us for regular service, some of our customers choose us for special occasions. Which do you prefer for your home?” Be comfortable with common objections and frequently asked questions- know how to answer them professionally and positively Establish one person who is ultimately responsible- ensure no bold leads at the end of the day Each office person knows the sales procedure and how to update Each office person logs all call attempts and contacts Act on leads as they become bold Use LMS for back marketing Use LMS to understand your Call Conversion Do role play with your staff Regularly engage in call coaching
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