Assistant Operations Manager Candidate Information Pack Assistant Operations Manager Candidate Information Pack
About Us
We’re Student Roost. An owner and operator of purpose-built student accommodation across the UK and Ireland.
We are unrecognisable from the small brand that launched in late 2017, having already created a portfolio of over 19,000 beds, with ambitious plans for the future. We’ve all heard ‘if you build it…they will come’; we believe if you build it right, they will stay: that goes for both our customers and our people. We want to be a stable, welcoming and safe backdrop for our customer’s entire time at University, giving them one less thing to worry about. And for our people, we all spend more time at work than we do with our loved ones, we think it’s only right that you do that in an organisation, environment and a team that you love being a part of. As a business built largely on acquisition, we have an array of properties and people, whilst many of our teams didn’t choose to come and work here, they do choose whether or not to stay and we’re confident we’re building a business that attracts talent from a variety of sectors and backgrounds, further diversifying the team in place.
Whether our properties were acquired from others or developed by ourselves, we’re excited about the positive changes we can bring to both the physical aspects of the property and the experience within it for our residents. We have, and continue to, invest in exciting, capital programmes, driving value for our residents, the people who work there and our investors. For our people; providing welcoming work environments, interesting roles, competitive pay and benefits that matter to the individual. Our Learning & Development framework too, so whilst the rewards should be there for everyone today, the real riches are in the long-term careers we can offer. We’re putting major efforts into building a brand and an organisation that people want to work for and we think our greatest days are still ahead of us.
Locations
Aberdeen
Bath
Belfast
Bournemouth
Brighton
Bristol
Chester
Durham
Edinburgh
Glasgow
Leicester
Liverpool
London
Newcastle
Nottingham
Sheffield
Southampton
Swansea
Warwick
Wrexham
York
Our Culture
Much is documented about the culture of an organisation; too much, some say. Or rather, that more effort can often be placed into the documenting of a culture and values, than the effort put into truly embracing and living the values of an organisation. We’re going to be the latter. We’re going to be better.
You won’t find our values plastered across our walls, or our Team Members reciting them like a morning call; you won’t find a 100-page booklet detailing how we expect our Team Members to behave and you most certainly won’t find carbon-copy Team Members.
Culture is how we work together to deliver a service to our customers, a meaningful career for our People and returns for our investors. It’s every single conversation we have internally and with our customers, parents, universities; it’s every piece of work we deliver, every person we hire, every supplier we pay, every room we sell, every new property we develop.
Our values are delivered, not just displayed
Base Camp
High challenge high support
Lift
Freedom in a framework
Reward what’s right
People over policy
Our Values
Play to win We work hard and play hard. We’re here to win, but we don’t lose sight of the fact we spend more time at work than anywhere else, it needs to be enjoyable.
You’re more than welcome You’re more than welcome to be here; made to feel welcome from your first day with us – and every day thereafter. Make others welcome. This is someone’s home after all. • We expect everyone in our team to be treated with dignity and respect and we’re not ok with anyone who thinks otherwise – this won’t be the right workplace for you. • We put family first and recognise that we all have a life outside of work. We leave loudly, not making a secret of our desire to get home in time for tea. • We’re welcoming, respectful and downright excited about variety in our teams, we recognise the riches aren’t just in the profit we turn. • We all love a good story, but there’s no gossiping here, no telling tales and no sharing information that isn’t appropriate. • We use gender-neutral language and we never, ever judge others based on their lives being different to our own. • We treat one another with equal respect; we don’t let our job titles enter the room before we do.
You, do you Be yourself, everyone else is taken. We’re a diverse bunch and we welcome and embrace our differences.
Commit to growth We teach, train and develop our people; we believe you should be better tomorrow than you were yesterday. We commit to the growth of our people, the business, our profits, our resident experience and our reputation. We lift as we climb.
Be bold, be heard Have the courage to speak up, challenge when something’s not right, or when it can be better. Find your voice and know it matters. Don’t stay in your lane. Want more.
Job Description: Assistant Operations Manager
We are looking for someone to join our Roost on a full-time permanent basis, with the successful candidate working 5 days out of 7 between 8am & 8pm. Our new Assistant Operations Managers will become a key part of our existing, friendly and experienced property team at our in Nottingham.
Teach • You’ll thrive on delivering a great customer experience and work closely with team members to always be welcoming and provide a safe backdrop to our residents’ time at university, giving them one less thing to worry about. • You will work with team members to ensure that the physical appearance of properties is of the highest standard. • Develop and guide the team along your journey of ensuring we fill our properties all year round, with residents who want to stay year after year. Collaborate • Work closely with the wider team: our people are great and you can be part of that! You will work particularly closely with various business units and operational teams to help assist with the running of the building, ensuring that we deliver the best customer experience. • Our value Be Bold, Be Heard instils an open culture where we want to hear new ideas and how we can implement solutions to improve.
Learn • Commit to the growth of your personal development and the team members around you. • You’ll be the subject expert in all things related to the day to day running of our buildings, ensuring that all team members are able to deliver the best experience for residents. • Understand your team, what motivates and drives them to ensure we sell out our buildings, and that they are safe and compliant. • Work with our center of excellence to know and understand how to deal with queries from Finance, People, Health and Safety, Marketing and Procurement.
We are Student Roost. It’s more than a room. It’s more than a job. The ‘you’ part Think you’re the right fit for this role? We hope so too. You’ll be someone we can count on to:
Own • Lead the management of certain onsite departments and be the magic ingredient that brings the team together. • A champion always leads by example. Demonstrate a personal desire for high levels of service in all your interactions. • Be commercial savvy, helping to drive sales and marketing to achieve great results. • Every student is different and so are the teams that work in our properties. Don’t leave your personality at the door and please bring your whole self to work – it’s this ‘you’ we want to see every day.
Do • Always strive for the best, supporting the Operations Manager with the financial performance of the property • Build relationships with team members, third party contractors and universities to understand how our buildings provide more than a room. • Adopt an unapologetic safety first approach to operating safe and secure properties in line with all statutory, legal, and moral obligations.
Psst… there are some challenges too
Spoilers please! It’s going to be an exciting journey so we thought we’d give you some insight into what you can expect to do and learn in the first six months of your role. Within… 1 month You will be starting to understand the culture and values of Student Roost. You will work closely with team members to understand Student Roost processes and how your role will support them to deliver the best resident experience. You’ll take time to understand our demographics and how our properties shape the university landscape. 3 months You will know the building from top to bottom, ensuring that we maintain it to the highest standard and that we are compliant in all areas. You will have built a strong relationship with your team, who deliver the highest standards. You will be getting involved in mini-projects supporting with debt, sales and the lead-up to summer turnaround. You will start to work with stakeholders, third party contractors and universities, championing the needs of customers and leading by example. 6 months You will be well underway to being settled. You’ll be working closely with our people and customers to ensure that everyone is working and living in a fun, safe and friendly environment. You’ll support our team members with rebooking, sales, events, compliance, safety and welfare, and the summer turnaround.
• You’re the bridge between the team who keep the property running and the Operations Manager, so there might be times when you don’t have full sight of the information your manager may be privy to. You’ll need to have the skills to make judgement calls when necessary, and to work with the information available to you. • You’ll often be part of the Customer Service Advisor rotation, covering shifts when there is absence amongst the team. You’ll need to be able to keep all of the important plates spinning, while maintaining the exceptional level of customer service that our residents deserve. The ‘us’ part So you know what we’re looking for, but what are you looking for from your next employer? Sure, Student Roost has a portfolio of purpose- built student accommodation properties across the UK – but more than that, Student Roost is its people. While we strive to put our residents first, our people also include those at the heart of what we do: the property teams, Night Owls, support staff, HQ teams and more who help to keep ours a 24/7/365-day home away from home for everyone who chooses to live with us. We ask that you seek to make a difference every day you show up, and in return we’ll show up for you by rewarding what’s right, supporting you in your career growth and aspirations, and championing the unique qualities and
ideas that only you can bring to the business. Simply put: you do you, so we grow together.
Application Process To arrange a confidential conversation to discuss the opportunity in more depth, please contact
Assistant Operations Manager Candidate Information Pack
Hannah Searle & Anna Kacprzak of The Management Recruitment Group.
Applications should be sent to: studentroost@mrgpeople.co.uk
Student Roost joined Greystar’s family of student accommodation brands in the same year it celebrated double success at the 2022 Property Week Student Accommodation Awards. As one of the largest student accommodation providers in the UK, Student Roost’s portfolio of 50-plus properties across 21 cities further enhances Greystar’s real estate portfolio of student and multifamily brands. Greystar is the first vertically integrated build-to-rent platform in Europe with nearly 30 years of global experience investing in, developing and operating high quality rental housing.
Page 1 Page 2-3 Page 4-5 Page 6-7 Page 8-9 Page 10-11 Page 12-13 Page 14Made with FlippingBook - PDF hosting