Job Description: Assistant Operations Manager
We are looking for someone to join our Roost on a full-time permanent basis, with the successful candidate working 5 days out of 7 between 8am & 8pm. Our new Assistant Operations Managers will become a key part of our existing, friendly and experienced property team at our in Nottingham.
Teach • You’ll thrive on delivering a great customer experience and work closely with team members to always be welcoming and provide a safe backdrop to our residents’ time at university, giving them one less thing to worry about. • You will work with team members to ensure that the physical appearance of properties is of the highest standard. • Develop and guide the team along your journey of ensuring we fill our properties all year round, with residents who want to stay year after year. Collaborate • Work closely with the wider team: our people are great and you can be part of that! You will work particularly closely with various business units and operational teams to help assist with the running of the building, ensuring that we deliver the best customer experience. • Our value Be Bold, Be Heard instils an open culture where we want to hear new ideas and how we can implement solutions to improve.
Learn • Commit to the growth of your personal development and the team members around you. • You’ll be the subject expert in all things related to the day to day running of our buildings, ensuring that all team members are able to deliver the best experience for residents. • Understand your team, what motivates and drives them to ensure we sell out our buildings, and that they are safe and compliant. • Work with our center of excellence to know and understand how to deal with queries from Finance, People, Health and Safety, Marketing and Procurement.
We are Student Roost. It’s more than a room. It’s more than a job. The ‘you’ part Think you’re the right fit for this role? We hope so too. You’ll be someone we can count on to:
Own • Lead the management of certain onsite departments and be the magic ingredient that brings the team together. • A champion always leads by example. Demonstrate a personal desire for high levels of service in all your interactions. • Be commercial savvy, helping to drive sales and marketing to achieve great results. • Every student is different and so are the teams that work in our properties. Don’t leave your personality at the door and please bring your whole self to work – it’s this ‘you’ we want to see every day.
Do • Always strive for the best, supporting the Operations Manager with the financial performance of the property • Build relationships with team members, third party contractors and universities to understand how our buildings provide more than a room. • Adopt an unapologetic safety first approach to operating safe and secure properties in line with all statutory, legal, and moral obligations.
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