Psst… there are some challenges too
Spoilers please! It’s going to be an exciting journey so we thought we’d give you some insight into what you can expect to do and learn in the first six months of your role. Within… 1 month You will be starting to understand the culture and values of Student Roost. You will work closely with team members to understand Student Roost processes and how your role will support them to deliver the best resident experience. You’ll take time to understand our demographics and how our properties shape the university landscape. 3 months You will know the building from top to bottom, ensuring that we maintain it to the highest standard and that we are compliant in all areas. You will have built a strong relationship with your team, who deliver the highest standards. You will be getting involved in mini-projects supporting with debt, sales and the lead-up to summer turnaround. You will start to work with stakeholders, third party contractors and universities, championing the needs of customers and leading by example. 6 months You will be well underway to being settled. You’ll be working closely with our people and customers to ensure that everyone is working and living in a fun, safe and friendly environment. You’ll support our team members with rebooking, sales, events, compliance, safety and welfare, and the summer turnaround.
• You’re the bridge between the team who keep the property running and the Operations Manager, so there might be times when you don’t have full sight of the information your manager may be privy to. You’ll need to have the skills to make judgement calls when necessary, and to work with the information available to you. • You’ll often be part of the Customer Service Advisor rotation, covering shifts when there is absence amongst the team. You’ll need to be able to keep all of the important plates spinning, while maintaining the exceptional level of customer service that our residents deserve. The ‘us’ part So you know what we’re looking for, but what are you looking for from your next employer? Sure, Student Roost has a portfolio of purpose- built student accommodation properties across the UK – but more than that, Student Roost is its people. While we strive to put our residents first, our people also include those at the heart of what we do: the property teams, Night Owls, support staff, HQ teams and more who help to keep ours a 24/7/365-day home away from home for everyone who chooses to live with us. We ask that you seek to make a difference every day you show up, and in return we’ll show up for you by rewarding what’s right, supporting you in your career growth and aspirations, and championing the unique qualities and
ideas that only you can bring to the business. Simply put: you do you, so we grow together.
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