Your RightEye device needs a quick refresh at times to keep the system running optimally. Here's a quick tip to keep it running smoothly in case it freezes.
Issue: Frozen Connection Screen:
On occasion, your eye tracker may freeze. Don’t worry; we are here to help!
Below Please find the steps on how to resolve a frozen connection screen.
STEPS TO FIX CONNECTION SCREEN FREEZING: 1. Wait 30-60 seconds
* Power Button
- Connection typically takes 30 seconds or less
- After Microsoft updates, this may take up to a minute
2. Perform a Hard Reboot
- Hold the power button for 10-15 seconds to turn the device off
- Press the power button once and release to reboot
- Attempt to connect your eye tracker again
3. If you’ve tried all the steps and you cannot connect, contact support at: support@righteye.com
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