This is a PDF of the Bathroom Brands (Crosswater, Burlington, Britton Bathrooms and Clearwater) Extended Guarantees including what is covered and what isn't covered and how to get one.
BATHROOM BRANDS GROUP PEACE OF MIND
PRODUCT GUARANTEES
Effective April 6th 2020 and following a comprehensive group-wide review of our policies, we have made some changes to all group brand guarantees.
The reason we've made these changes is to make our business more efficient, consistent, and to drive us towards even higher levels of exceptional customer service.
Additionally, data capture will help us to understand better product placement, performance and trends which will drive exciting new product development.
The critical change is that we now offer a standard ‘out-of-the-box' guarantee (typically two years) which can be easily and quickly extended by the consumer FOC, by registering the installation online within 60 days of purchase.
Guarantees are now transferable which was not the case previously.
EXTENDED GUARANTEE When registered
STANDARD GUARANTEE
EXCLUSIONS GUARANTEE
PRODUCTS
EXCLUSIONS
5
Cartridges , Diverters, O-Rings
2
15
BRASSWARE & ACCESSORIES
2
Hoses
5
Cartridges , Diverters, O-Rings
2
15
SHOWER VALVES & KITS
2
Hoses
2
25 10
2
ENCLOSURES & TRAYS
Seals, hinges & rollers
2 2 3 2 2 2 2
-
FURNITURE
-
5 5
-
MIRRORS
-
-
LED MIRRORS & CABINETS
-
10 25 25 15
-
CAST MARBLE & GLASS BASINS
-
2
CERAMICS
Toilet seats & cistern fittings
-
WC FRAMES & CISTERNS
Cistern fittings
5
Chrome, nickel & gold
TOWEL WARMERS
2
Radiator valves & summer heating kits
What is covered? • Manufacturing faults or material failure on all products (not ex-display). If the product is faulty, we will typically repair it or supply a replacement part free of charge. If we can’t, we will supply the identical product, part or will replace it with the nearest product from our current range. • If a site visit is required, a deposit will be taken in advance to cover costs if the product is found to be not faulty. We ask that: • You can prove the purchase was within the UK and Ireland and it was fitted by a qualified professional in accordance with the instructions and good practice. What isn't covered? • Claims due to water ingress will not be accepted if a proper watertight seal has not been installed in the correct place or where a product is not performing due to insufficient water pressure. • Damage caused by lime-scale, mildew, chemicals, improper cleaning, glass breakage & consequential damage are excluded. • Some finishes will naturally age and change over time. These include unlacquered brass and natural wood veneer finishes. These changes are not covered.
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