Effective April 6th 2020 and following a comprehensive group-wide review of our policies, we have made some changes to all group brand guarantees.
The reason we've made these changes is to make our business more efficient, consistent, and to drive us towards even higher levels of exceptional customer service.
Additionally, data capture will help us to understand better product placement, performance and trends which will drive exciting new product development.
The critical change is that we now offer a standard ‘out-of-the-box' guarantee (typically two years) which can be easily and quickly extended by the consumer FOC, by registering the installation online within 60 days of purchase.
Guarantees are now transferable which was not the case previously.
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