LMS Flipbook 4.12.17

Improving Call Conversion

CSR Initial Inbound Conversion Rate Report

What does it do? o

Tracks CSR conversion rates

What are the benchmarks? o

40% of your calls should be about Estimates o 60% of your calls should be about One Time Cleans o How do you do this???  SCRIPTING- are you only pushing an OTC?  Call Coaching  This only works if you are entering 100% of your leads

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