Improving Call Conversion
CSR Initial Inbound Conversion Rate Report
What does it do? o
Tracks CSR conversion rates
What are the benchmarks? o
40% of your calls should be about Estimates o 60% of your calls should be about One Time Cleans o How do you do this??? SCRIPTING- are you only pushing an OTC? Call Coaching This only works if you are entering 100% of your leads
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