Guest Engagement Scores Year End
Fulfilment of Specified Requests and Preferences TARGET 23 : 86%
Likelyhood to Recommend
Overall Stay Experience
TARGET 23 : 89.60%
TARGET 23 : 8.83
YE 23 :93.95%
YE 23 :9.24
YE 23 :91.44%
Service Attentiveness & Thoughtfulness
Problem Free
Problem Handling
TARGET 23 : 73%
TARGET 23 : 68.69% YE 23 :80.60%
TARGET 23 : 89% YE 23 :94.16%
YE 23 :77.86%
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