DC Payments Following lengthy discussions, the THA is pleased to announce that an agreement has been reached with ATM supplier DC Payments (now part of Cardtronics) regarding the terms and conditions of ATM supply contracts with THA members. In recent times, the Australian Hotels Association (AHA) national body raised concerns regarding a number of onerous conditions, including automatic rollover terms, rights of first refusal and unilateral fee increases. Agreement reached DC Payments has agreed to adopt the Industry Standard Agreement developed by the AHA NSW as its default agreement and have provided the following commitments in terms of a transition to the industry standard agreement. • THA Members who are in the initial term or an extended term of their agreement, DC Payments will on request transition members across to the Industry Standard Agreement for the balance of any remaining period on the same commercial terms • Members that elect to transfer their agreement will not be bound by the provisions of any automatic rollover terms, whether or not they have entered the notice period for termination of the agreement. • Any member either renegotiating the terms of an agreement or negotiating with a view to entering a new agreement with DC Payments will be offered the Industry Standard Agreement on a default basis • Please bear in mind however that any member seeking to discontinue a current DC Payments agreement will be bound by the existing discontinuance fees and terms Service Bureau The AHA and DC Payments have also discussed feedback from members regarding service and maintenance issues. DC Payments have committed to working with the THA and our members to improving service standards and have agreed to the introduction of an AHA Member Service Bureau to assist in expediting member service issues. • THA members requiring ATM technical support should first contact DC Payments helpdesk on 1800 301 100. • If the matter is not addressed satisfactorily then THA members can escalate via email to ahaatmsupport@dcpayments.com.au The AHA will continue to monitor these service standards closely on behalf of its members. THA Members must contact DC Payments if they wish to transition Importantly, the Industry Standard Agreement is only being offered by DC Payments to THA / AHA Members. However, if you wish to transition to you will need to contact DC Payments by contacting your DC Payments account representative directly or their sales department by emailing sales@dcpayments.com.au or phoning 1300 305 600. DC Payments will process these requests on a best endeavours basis. The THA recently released its monthly accommodation survey results for April 2017. As can be seen in the table below the state as a collective had a 1.71% increase in average occupancy compared to April 2016 (79.04% to 80.74%). The South of the state had the largest increase in occupancy which was a 4.64% increase climbing from 83.56% to 88.20%. The north also had an increase in average occupancy of 0.24% (79.30% to 79.54%), however the North West experienced a decrease of -2.65% (65.74% to 63.09%). The state’s average annual occupancy (May 2016 to April 2017) also had an increase of 0.27% compared to the previous 12 months. THA & TASTAFE AWARDS FOR EXCELLENCE MONDAY AUGUST 21 ** SAVE THE DATE **
Regional Occupancy and Room Rates –April 2017
Avg Annual Occupancy*
Region South North
April 2017 Occupancy
April 2017 Room Rate April 2017 Yield
88.20% (+4.64%) 79.54% (+0.24%) 63.09% (-2.65%) 80.74% (+1.71%)
82.91% (+0.90%) 71.80% (-0.35%) 58.27% (+0.44%) 75.22% (+0.27%)
$193.80 (+$6.22) $160.07 (+$15.58) $136.72 (+$6.40) $175.63 (+$8.11)
$170.93 (+$14.18) $127.32 (+$12.74) $86.25 (+$0.58) $141.81 (+$9.40)
North West Tasmania
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June 2017 www.australianhotels.asn.au
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