report the wrongdoing, as a solution may be found faster this way. We recognize that this might not be easy. If this isn’t possible, or should you not feel comfortable speaking with the person directly, you can raise your concern via our SpeakUp portal. In this portal you can file an (anonymous) report. We do encourage you to attach your name to a report as it helps with the investigation. However, it's 100% your decision. An anonymous case will be treated the exact same way as any non- anonymous case. Our SpeakUp portal is available 24/7. You can speak up in your own language via the app, phone or website. When a report is filed, it will end up in our SpeakUp Office, which is managed by the Tony’s Chocolonely People Partnering and Legal team. They will send the reports to the right people to investigate and resolve the matter. I spoke up. Now what? Each report via the SpeakUp portal may come with a slightly different approach. But in general, your report will be picked up as follows: 1. You’ll receive confirmation of your filed report within 7 days including by whom your report will be picked up. 2. If more information is needed, you’ll receive some follow-up questions via the SpeakUp portal (this is done confidentially and anonymously in case of an anonymous report where legally permissible). 3. Your report will be evaluated and assessed. 4. The appropriate course of action* will be determined and executed. We aim to resolve the matter as soon as possible, at the latest within 3 months after receiving confirmation. During the process, we keep you up to date where possible. We may not always be able to give you details of the outcome of the investigation for reasons of confidentiality, privacy and the legal rights of the parties involved. All parties involved, including the accused, are entitled to privacy. Therefore, if you participate in or learn about an investigation, you must keep the matter confidential. *Please note that not all issues raised will automatically lead to a formal investigation. Sometimes following another course of action is better for all parties involved (e.g. mediation). Furthermore, sometimes there is insufficient information for an adequate investigation to take place and there is no possibility of obtaining further information.
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