WASHINGTON COUNTY APPROVED BUDGET
FY 2026
Information Technology - Department 11000
Contact: Joshua O’Neal
Department Description/Function
Information Technology (IT) provides automation, technology, and telecommunication service to Washington County Government. IT advises the County Commissioners and Administrator on the effective application of technology across the enterprise which includes micro-processor-based systems, software applications, network infrastructure, databases, geographic information systems, voice, and video. IT constructs and maintains an integrated infrastructure supporting both data and voice, provides data management and security services, maintains, and supports the County’s enterprise and departmental management and geographical information systems. IT manages the County’s internet presence, promotes e-government initiatives, and is responsible for the purchase and administration of technology and related services.
Goals Fiscal Year 2026
Infrastructure Modernization •
Complete the five-year replacement cycle for all end-of-life desktops and laptops. • Upgrade Windows 10 machines to Windows 11 where compatible. • Modernize on-premises server infrastructure and increase virtualization capacity. Cybersecurity and Compliance • Expand implementation of KnowBe4 training and enforce completion policies. • Complete county-wide multi-factor authentication (MFA) rollout and restrict legacy authentication protocols. • Begin alignment with NIST 800-53 (Security and Privacy Controls for Information Systems and Organizations published by National Institute of Standards and Technology [NIST]) standards to prepare for future audit-readiness. Implement new Help Desk triage workflows to improve ticket resolution time. • Monitor and evaluate individual proof of concept (POC) metrics to ensure staff performance and workload equity. • Increase transparency through ticket dashboards and reporting to department leadership. Digital Services Expansion • Continue Laserfiche forms rollout and support, targeting at least ten new department workflows. • Identify manual/paper-based processes that can be digitalized for efficiency and tracking. • Collaborate with departments to expand public-facing online services. Policy Development and Enforcement • Finalize and distribute revised policies for IT purchasing, remote access and administrator privileges. • Develop a centralized repository for IT standard operating procedures (SOP’s) and ensure staff adherence. • Collaborate with HR on performance-based IT security compliance reviews. Strategic Budget Management • Monitor/evaluate the effectiveness of recent budget changes, including software cuts. Customer Service Improvement •
2026 Budget Document
174
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