job description
Job Title:
Assistant Accommodation Manager
Department: Operations Reports to:
Accommodation Manager
Role Profile The Assistant Accommodation Manager is an important role in the success of our communities, you’ll assist with the management of the residence, maximising income and year-round occupancy levels. With the team; you’ll take responsibility for coordinating all functions essential to deliver a first class service to our residents. Main Duties (the varied role involves): • To act as front of house handling post, general enquiries and suggestions • To provide a first class customer experience, ensuring that all enquiries, correspondence or complaints are dealt with quickly and effectively. • To assist with outlining shift patterns and adjusting the Rota. • To assist with marketing the Residence and managing the viewings for students. • To prepare reports for distribution to the wider team. • To assist with building management - making sure there is a smooth operation for student arrivals, departures, summer turnaround and refurbishment programmes. • To perform local market research and provide reports on suggested improvements for the residence. • To assist with the Health & Safety of the building, reporting any significant issues to the General or Residence Manager. • To comply with obligations under Health and Safety and other key pieces of legislation. • To manage the relationship with University and other key stakeholders - whilst maintaining a good working rapport. • To monitor performance against monthly targets reporting any issues to the General Manager. • To monitor and regularly review the performance of the team, helping them to improve where necessary. • To assist with the preparation of budgets on an annual basis. • To ensure that all invoices are processed in good time and that the correct transactional codes are attached to residents’ accounts.
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