Serving Our Customers
Deltini Mix 70059008
Customer service is responsible for managing the lifecycle of orders from distribution partners. They work with our Document and Invoicing team, which specializes in importing seeds with phytosanitary documentation and country access requirements in the destination markets. Since we produce our seeds in multiple countries, our Country Access Manager liaises with all National Plant Protection Organizations (NPPOs) for smooth and compliant international movement of seeds. Our Supply planners ensure that our stock levels and future production align with ever-changing market demands and forecasted growth. Together, these teams work harmoniously to ensure that the company can successfully navigate the complex regulations of international seed distribution while meeting the market’s demands. This system ensures
that every step is managed effectively and complies with all necessary regulations from the moment an order is placed until it is delivered. We believe that the success of our distribution partners lies in our mutual ability to meet growers’ needs. Our innovative genetics can only succeed if our distributors deliver them to growers. Our Customer Service team has daily contact with our distributors. They serve them well because of their growing understanding of our distributors’ business needs. We continue to focus on digitalizing our operations and communications to make it easier for our distributors to do business with us. Our innovation supports our partners’ needs, allowing our genetics to succeed in the APAC market.
Outstanding Product Quality
Customer Service Contacts:
Breeding for Success Growers rely on Syngenta Flowers to continuously bring outstanding genetics to the market. A close connection between our breeders and growers drives success in the APAC markets. This helps us understand what challenges growers face in their production and how we can meet those challenges with our next generation of varieties. Extensive Trialing Through local trials we are actively engaging with growers in all key markets. We create platforms where we invite growers to see our portfolio for themselves under comparable circumstances as their own production. By using the growing techniques that are in vogue in the market we show the full potential of our varieties. Dependable Service Our Key Account Managers and Customer Service team are your first line of contact for daily operations. But behind them is a global team of experts who are happy to support you and your business. In the end, we are not only breeding varieties. We are in the business of breeding imagination.
Marketing Support Together with our dedicated distributors we aim to reach every professional grower in APAC with our technical support. Our local technical experts know the climatological and technical challenges that growers face in the region and come well prepared with effective solutions. Through our renewed website we offer technical information sheets, growing guides and Point of Sale (POS) material. With these tools growers can produce and market their products professionally towards their retail partner.
South-East Asia & Pakistan: Amanda Dungog Amber Verberne
Australia & New Zealand Alexia Halkis
China: Roy Verhagen Rattikan Smith South Asia: Amber Verberne
E-mail: bi.customerservice@syngenta.com
North-East Asia: Amanda Dungog
Get online technical support today!
• Field Trial Events and Results • Online Image Library • Sell Sheets & Culture Sheets
• Technical Tips and Documents • Webinars and Videos • Catalogs and Brochures
syngentaflowers.com/tools-support
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We are committed to continuously improving our seed supply to meet our customers’ needs and the industry’s demands. Our primary goal is to provide our customers with high-germinating seed that is delivered on time, every time.
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