NYSED STUDENT COMPLAINT PROCEDURES If, after completing the Davis College Complaint Procedures, you are not satisfied with the resolution of your complaint and wish to file a complaint with NYSED, NYSED complaint procedures can be found here: https://www.nysed.gov/ college-university-evaluation/complaints NC-SARA STUDENT COMPLAINT PROCEDURES Davis College is a participating institution in the National Council for State Authorization Reciprocity Agreements (NC- SARA or SARA) which provides a streamlined, reciprocity-based process for participating postsecondary institutions to gain approval to offer interstate distance education in SARA member states without individually applying to each state for such approval, subject to certain limitations. Provisions of the SARA Policy Manual, including those for consumer protection and the resolution of complaints, apply to interstate distance education offered by participating SARA institutions to students in other SARA states. Only those complaints resulting from distance education courses, activities and operations provided by SARA-participating institutions to students in other SARA states come under the coverage of SARA. Complaints about a SARA institution’s in-state operations are to be resolved under the state’s normal provisions, not those of SARA. Also, SARA policies do not cover complaints related to grades or student conduct violations.
What this means for out-of-state Davis online students:
If you have a complaint, please follow the Student Complaint Procedures published above in the Academic Catalog. All complaints must go through Davis College’s internal complaint procedures before being referred to the SARA State Portal Entity (NYSED). If, after completing the Davis College Complaint Procedures, you are not satisfied with the resolution of your complaint, SARA consumer protection provisions require the institution’s home state, through its SARA State Portal Entity, to investigate and resolve allegations of dishonest or fraudulent activity by the state’s SARA-participating institutions, including the provision of false or misleading information. A student may appeal the institution decision to the SARA State Portal Entity in New York State within two years of the incident about which the complaint is made.
NC-SARA complaint procedures: https://www.nc-sara.org/sara-student-complaints-0 NYSED complaint procedures: https://www.nysed.gov/college-university-evaluation/sara-student-complaint-process
Maryland Students: Davis College is subject to investigation of complaints by the Office of the Attorney General or the Maryland Higher Education Commission. Complaints should be directed to:
Maryland Attorney General Consumer Protection Division 200 St. Paul St. Baltimore, MD 21202 Phone: 410.528.8662 or toll free 888.743.0823
FINAL GRADE GRIEVANCE POLICY Any student disagreeing with the grade received in a course may appeal the grade. The student must follow the formal steps for contesting the grade. 1. The student must meet with the instructor within 30 days of the beginning of the subsequent semester. If the instructor determines that the grade is in error, he or she may submit a Grade Replacement Request to the registrar’s office. 2. If the instructor disagrees with the request, the student may formally appeal the decision in writing to the academic affairs committee within 10 business days of the meeting with the instructor. The academic
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ACADEMICS AT DAVIS
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