PERSONAL SPECIFICATION
Education, experience and skills • Educated to degree level preferably in property management related studies. • Have a minimum of 10 years management experience within a luxury property environment, including proven experience as a lead director. • Knowledge of tower properties and estate set up. • Excellent IT skills and general working knowledge of Microsoft Office. • Experience of managing service partners to meet Key Performance Indicators (KPIs). • Proven knowledge of building regulations, legislation compliance and best working practice. • Significant understanding of COSHH, health and safety and managing risk. • IOSH/ NEBOSH certified (or equivalent). • Qualified as a full member of the British Institute of Facilities Management. • Financial acumen to manage budgets and contract costs. • Practised in writing effective business reports and developing processes.
• Committed to outstanding customer service and professionalism. • A dynamic individual who presents a highly polished and professional image. • Meticulous organisational skills with the ability to set, prioritise and delegate tasks in a logical order. • A proven leader, adept in managing and motivating a team of varied individuals. • Excellent verbal and written communication skills with the ability to formulate spreadsheets, write logical and persuasive reports, create presentations, and build good rapport with clientele and associates. • A resilient individual capable of handling multiple work streams and proactively resolving high-stress situations. • Confident in presenting information and delivering training to colleagues and peers. • Strategic thinker with the ability to implement continual improvements to the department’s service delivery. • Willingness and flexibility to work weekends and evenings as required by a 24/7 technical services department.
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