evolution to excellence
Our “Evolution to Excellence” is built on the important suggestions and insights you share with us. Your thoughts will show us what we are doing well and what we can do better. Please, please complete the survey and be honest with your feedback.
2023 EMPLOYEE SURVEY
The American Red Cross needs your help! CCV Partnered with the American Red Cross to host two blood drives in 2022. The two drives resulted in 53 units of blood - that translates to 159 lives being saved! CCV is continuing our partnership with the American Red Cross by hosting another Blood Drive on Thursday, August 10 CLICK to reserve your spot if you are interested in donating and reserving your spot early.
EMPLOYEE REFERRAL BONUS Please email kevin.harris@theccv.org or ellen.west@theccv.org if you have any questions.
Thank you for making a difference
Father’s Day Surprise!
It was a Father’s Day that our Cool Springs Cafe Chef de Cuisine, Blake Currier, will never forget! He and his wife, Victoria, were on the way to the hospital to deliver of their 3rd baby and you will never guess what happened!
Congratulations to Blake, Victoria, and Baby River…the gift of life is a beautiful thing!
CCV Shood Shoe Drive We are also partnering with a local organization - Shood - that repurposes running shoes. Shood’s mission is to provide a pair of new or like-new, well-fitting running shoes to economically disadvantaged communities and deliver them with dignity. Since its inception, Shood has distributed more than 16,000 pairs of shoes to those in need in RVA. Your generosity can help distribute even more! Please consider donating via the donation box in Fitness between August 1 - September 11.
emp l oyee ADULT & PEDIATRIC CPR/AED
Be prepared for the moments that matter!
The Club offers staff CPR certification classes to teach the skills needed to respond quickly and effectively when faced with a cardiac or breathing emergency. The class covers general first aid, CPR, handling emergency situations, and rescue breathing for adults and children. CPR certification is good for two years. Adult & Pediatric CPR/AED Thursday, July 20 | 1:30 – 3:00 PM Fitness/RS Complex (Studio B – Lower Level) If you are interested in attending, please email Pam.Thomas@theccv.org to register with your full name, department, and supervisor’s name.
Monday, August 7 | 5:00-8:00 PM Hardywood West Creek EMPLOYEE SUMMER PARTY Reminder: Club closes at 3:00 PM!
All employees and their families are invited Heavy hors d’ouevres & non-alcoholic drinks 2 complimentary beer or wine drinks per adult 21+ Prizes Giveaways CCV Cares 50/50 raffle
Don’t feel like driving? Enjoy $10 off your Uber ride to or from the party. Use voucher code rFQXcPcRmXJ.
CLICK TO REGISTER
CCV is recognized as a Platinum Club and a Top Workplace! This is due to the “above and beyond” customer service the CCV employees provide to our members and one another. Below is a list of recent MVP winners!
KASIA ZIEBA FOOD & BEVERAGE
I would like to nominate this employee for MVP. She continuously goes above and beyond for both Members of the club and Members of her team. She is always putting special touches on events and making sure that they are perfect. This employee has made flower shaped napkins for Valentine’s day, decorated New Member Orientation beautifully, and put the hoppy in Easter. She always thinks about the details that make an event perfect no matter how small. She always makes sure that standards are met and teaches the team as she goes. This employee trains all of the new employees and recently we had the smoothest and some would say most successful Easter due to the level of training
new employees received. This employee has patience and understanding and is a “mom” like figure to our team. She is an extremely hard worker and stays until her task is complete. She keeps the department going in my absence and is beyond trustworthy. Banquets would not be Banquets without this employee as she is the heart and soul of our team and truly an MVP.
HANNAH MUNSON FITNESS/SPA
I would like to nominate this employee for MVP. In addition to her current role, this employee served as an Idea Fair lead for the past year for the Athletics Department (including Fitness, Spa, Youth, and Aquatics). It was her first year as an Idea Fair lead, and she went above and beyond to make the experience excellent for her team, and the Celebration of Innovation a rewarding event for all staff. In her role as an Idea Fair lead, she encouraged innovation and brainstormed potential submissions for the Idea Fair with staff in all of the departments under Athletics. She collected the ideas, turned them into submission forms and posters, and was always sure to meet or beat any deadlines for these tasks, which were all outside of her normal role. While these are great, the real reason this employee stands out as an MVP is because of her role in the Celebration of Innovation. All of the Idea Fair leads brainstorm ideas for this, but she went above
and beyond – collecting prizes from various departments, thinking of stellar activities to represent her team’s ideas (Concept Conditioning Challenge, Prize Wheel, etc.), finding staff to man the activities, and helping with set-up and breakdown, and always checking in to see if more could be done. She is the perfect example of the Club’s motto, and in particular, is a great representation of one of our CCV Values – Innovation. She inspired it not just in her team, but in all of the various departments under the Athletics umbrella, and made an impact on all of them, as well as all staff in attendance, and always has a positive attitude and a willingness to take initiative and make anything around her better. This employee is the perfect example of an MVP! We are so lucky to have her on the team.
KATHY HAYNES ACCOUNTING
I believe this employee should be considered for an MVP award. She has become a true “go to” when it comes to the third floor. I don’t know exactly what her job responsibilities are but it seems that she does it all. She is the queen when it comes to NorthStar questions. She helps get server numbers set up in NorthStar. When there are any random accounting questions she always seems to know the answer. I have to assume that there have been many times employees have gone to her for help and it wasn’t in an area of her responsibility. That being said I have never been in a scenario where this employee has pushed back or not helped. She is always kind in all of her interactions and that should be commended as well. I hope that the MVP committee will consider her for an MVP Award. She is one of the model employees at the Club that everyone should look to shape their behavior after.
JENNIFER HAMLET SPECIAL EVENTS
In the short amount of time that this employee has been at the Club, she has exhibited many traits of the ideal team member. She is always smiling, upbeat, and hard working. Most importantly she is a team player. On Friday, April 7, Cool Springs was pretty busy during lunch and I went over to make sure everything was ok and the kitchen didn’t need any help. While I was there I saw this employee come in through the kitchen, remove her coat and go straight into the dining room. She was assisting the front of the house with bussing the dining room and restocking the salad bar. I never saw a call for help go out so I assume she just noticed it was busy and came over. Later that day around 4:00 pm I was in the Main kitchen and we were in the thick of prepping for Easter and this employee was in the kitchen helping out. I never even saw her come in, I don’t know what time she came up. I just turned around at one point and she was right next to a cook helping to roll crepes. When that was done she crossed to the other side of the table and hopped right in with the another cook she had been watching and helped with what they were doing. The banquet culinary staff was talking about it after she left as it isn’t very often they see someone from outside of culinary just show up and lend a hand without being asked to. She made an impression and earned a lot of respect from the staff that day.
NICK BATEMAN GOLF MAINTENANCE
This tenured employee has embraced “through continuous improvement” wholeheartedly. Last year he asked if he could study Pesticide application manuals for the opportunity to test for his registered technician license. After a few months waiting on paperwork he successfully attained that. Over the winter months he asked if he could participate in the sixteen-week Virginia Tech School of Turfgrass Ecology and Management short course online. Unfortunately, we did not have budgeted money for it so he was encouraged to apply for a scholarship fund which would provide a spot if selected into the program. He did this on his own time and was awarded within a few weeks. Once the tested course had completed he was offered to take a series of review tests in order to earn a Certificate of Achievement. Though this was optional this employee took more of his personal time to take these tests and was awarded the commendation shortly after. Along with never being late to a shift, volunteering to cover other teammates, and having a great attitude on the golf course, I believe this employee is well deserving of an MVP award.
JERMAINE HARRISON CUL INARY FIRST NOMINATION I would like to submit this employee for an MVP award. He is kind and caring and always has a positive attitude at work. Many people don’t know but this employee has an incredibly long commute to work. He takes the bus in and sometimes it takes him two hours to get to work. I don’t think most people at the Club could handle a 2-hour commute here and a 2-hour commute home and continue on with their day, let alone with a smile. It is even more to consider when you think of the cold rainy days in the winter or the hot muggy days in the summer waiting for the bus to arrive. This is not the only reason I believe this employee should be considered for an MVP. While he is at work he is never idle and always lends a helping hand. Often, this bleeds into tasks that are not a part of his responsibilities. He helps Ms. Kat bring up items from the basement that are used in the front of house. He helps put away requisitions that are not his responsibility. Most importantly he is always friendly and kind to anyone and everyone he comes in contact with. This is all icing on the cake when it comes to being a good employee. He is always on time and does a great job with his normal job responsibilities. If everyone at CCV operated the way this employee operates, I surely believe the Club would be a better place. Please consider him for an MVP award. SECOND NOMINATION I would like to nominate this employee for MVP. He has been a huge team player at Cool Springs. He is always happy and always helping someone out. He will see a job that might not even be a BOH house job and jump right on it to help out and keep the Club running smoothly. He is always on time. Even given his ride situation. And always shows up with a smile and some kinds words. On more than one occasion this employee has seen a fellow coworker doing a big cleaning task and will hop right in without hesitation. He has been the type of employee this club works so hard to find and keep. If he sees a Club member that needs help he jumps right in and finds the best way to help the member out. He is truly one of the best employees I have worked with in the 4 and half years I’ve been at the Club.
CCV CORE VALUES: INTEGR I TY Do the Right Thing, Always OWNERSHI P See It? Solve It! EXCELLENCE Do Your Best Work INNOVAT IO N Respect the Past, Create the Future CONNECTION Invest in All Relationships SERVICE It’s About How You Make People Feel
until next time Stay tuned for the next edition!
If you have any ideas for future content, please email kevin.harris@theccv.org
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