Lyndon Thomas Insurance
PRST STD US POSTAGE PAID BOISE, ID PERMIT 411
P.O. Box 207 Ojai, CA 93024
INSIDE
CA# 0D96309 | www.LT-ins.com | 805-646-6409
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Your Holiday Guide to Flight Refunds
We do not offer every plan available in your area. Any information we provide is limited to those plans we do offer in your area. Please contact Medicare.gov or 1-800-MEDICARE to get information on all of your options.
YOUR FLIGHT DELAY BACKUP PLAN: HOW TO SECURE A REFUND
The holiday season is supposed to be a time of cheer and goodwill, but keeping that spirit alive when you’re stuck at an airport is challenging. If you’re traveling to see family this year, we hope your flight is on time and uneventful. But with large-scale airline delays repeatedly making the news since the pandemic began, it’s wise to have a backup plan. Before you pack your bags, know how to get a refund if the worst happens and you end up stuck at home. Fortunately, the U.S. Department of Transportation (USDOT) requires airlines to provide consumers with a cash refund when a flight is canceled or experiences a preventable delay or schedule change. Any refund should include baggage or service fees. The airline may offer a voucher or new tickets instead of a refund, but you can refuse these offers.
Receiving a refund for a canceled flight is pretty straightforward. Speaking with a representative in person or over the phone will usually solve the problem. However, delays can be trickier. Unfortunately, USDOT does not explicitly define a significant reschedule or delay and decides the matter on a case-by-case basis if a consumer files a complaint. Regulations also only require airlines to issue refunds for delays if the matter was “preventable” by the airline. So, you should receive a refund if workers fall behind or there’s a maintenance issue. But if a tropical storm rolls through town or a security threat grounds flights, a refund is at the airline’s discretion. Most airlines will provide a meal voucher for passengers waiting three hours or
more due to a delay. For a particularly long or overnight delay, most also pay for a passenger’s unforeseen hotel stay. However, check your airline’s policy before you book. While most airlines commit to these benefits as a matter of customer service, no law legally compels them. If you believe an airline legally owes you a refund, but it refuses, you can file a complaint with Transportation.gov. However, many travelers prefer to utilize travel insurance for situations that fall into a gray area. Many credit cards offer this service to cardholders for free, and frequent fliers should keep one ready in their wallets.
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1211 Maricopa Hwy, Ste 222, Ojai, CA 93023
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