WHO SHOULD ATTEND In all three standards, paragraph 6.2.2 states the need for competence, awareness and training. Management and personnel in all departments from sales and marketing to engineering, purchasing, production, customer service, receiving, packaging, storage, shipping, and beyond will benefit from the purpose driven management systems that are necessary to deliver customer satisfaction and survive in the global economy. TOPICAL OUTLINE • The Cost of Poor Quality • History and Development of the ISO 9001, ISO/ TS 16949 and AS9100 • Quality Management System Principles and the Process Approach • Terms and Definitions • Overview of the Sections in ISO 9
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INSTRUCTOR Joseph Sorrentino President & CEO, Lean Quality Systems, Inc.
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