Chairman As I have mentioned in other communications, we have added several new members during the past year. The new members have brought additional vitality, interests, and fun to our Club! I have enjoyed getting to know many of them at Happy Hour and Club events. Given the number of new members, I thought it might be timely to remind all of us about the House Rules. You can find the current version of House Rules on our Website, under the Membership tab. House Rules are maintained by the Nominating and Governance Committee. The Committee regularly reviews the rules, updates them as necessary and provides the recommended changes to the Board of Directors for approval. The House Rules cover items like general rules, reservations and cancellation policies, policies covering guests and reciprocals, attire, conduct by members, accounts, and our Club harassment policy. There are a couple of areas in the House Rules I would like to emphasize, especially as we are operating at higher utilization rates this season.
Dave Everitt
Reservations have been an issue, as I mentioned in my February column. General Manager Mark Felbinger has also commented on Reservations Policies in a general email to the membership. I would emphasize the following points in our reservations policy: • We request reservations for all meals. In this period of challenging staffing levels, it is critical that we manage the number of reservations we can support by staffing levels. This means we may limit reservations from time to time because we do not have sufficient staff to maintain expected service levels. • We do require that the person who started a table reservation approve adding or deleting names from reservations for that table. We will confirm with the 'table starter' before adding names to table reservations. • We will also begin enforcing the cancellation policies highlighted in the House Rules. Lately, we have turned away members asking for a reservation only to have last minute cancellations create open tables that could have allowed other members to participate in an event. We also have a policy regarding guests and reciprocals that I would call to your attention: • Guests who are local residents (defined as Collier and Lee County) are limited to four (4) visits per year. Our receptionist is responsible for keeping track of the number of times a guest dines at the Club and may decline a reservation request if the limit is exceeded. • We also limit reciprocal guests (including Yachting Club of America Club Members) to four (4) visits per year. During the summer season, we do expand the reciprocal policy for other Clubs in the immediate area through specific agreements with those Clubs. A summer reciprocal list is published each year before summer. Finally, I want to note a couple of general rules for our membership: • Food and Beverages may not be brought into the Clubhouse or Club grounds without prior arrangement. • Club records and documents are the property of the Club. Members are not authorized to review, duplicate, or divulge them outside the club without written authorization by the Board. • Complaints regarding service or other violations of the House Rules should be made in writing to the Club General Manager. The House Rules are intended to help provide for an open, safe and member focused environment. I certainly recommend you spend a few minutes reviewing the House Rules, especially if you are new to the Club or have not reviewed them for a time. If you have suggestions for changes or additions, you can forward those changes to the Club Secretary. Dave Everitt
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