ACTIVITY SUMMARY
DEPARTMENT LIBRARY
PROGRAM/ACTIVITY LIBRARY SERVICES
MISSION/PROGRAM DESCRIPTION The mission of the DeSoto Public Library is to provide books, materials, programs and services to residents of all ages to assist in their pursuit of information and resources to meet their educational, cultural, recreational, professional or vocational and related computer access needs.
GOALS AND OBJECTIVES
* Increase usage of materials, including books, electronic content, and audio visual materials, by satisfying market demands.
* Increase program attendance.
* Increase customer satisfaction of interaction with Library staff members, as measured through the survey distributed to on-scene patrons.
* Maintain and provide to the public the use of computers and appropriate software.
PERFORMANCE MEASURES/SERVICE LEVELS
Actuals FY 2021
Actuals FY 2022
Actuals FY 2023
FY 2024 Target
Quantifiable Factor(s)
Activity Demand/Workload 1. Number of public use computers
43
45
46
43
2. Number of adult, teen, and youth programs per annum 3. Number of customer service surveys completed 4. Number of items checked out and used by customers
259
553
726
425
300
332
323
300
255,582
247,457
241,401
250,000
5. Outreach Opportuntities
11
13
13
15
Efficiency/Effectiveness Measures M&O Budget Per Capita M&O Budget % of General Fund Budget
$22.56
$25.13
$24.97
$29.38
2.26% 2.50%
2.9%
3.05%
1. Average number of daily public use computer logins 2. Average number of participants per program 3. Percentage of satisfaction reported through customer service surveys 4. Average turnaround time (hours)for shelving materials
206.75
80 28
91 27
100
30.0
31.68
95%
98%
97%
98%
24
24
24
24
ToC
172
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