MY CIPP
Tell us a little about your career and background so far? My career has been deeply rooted in operations and payroll for more than 27 years, from local authority to the CIPP. This has provided me with the foundations for managing complex processes and securing organisational efficiency. I began my career in payroll operations, developing skills in processing and compliance. Later, I grew into roles where the scope of responsibility widened. I began leading people, overseeing broader operation domains, while developing and encouraging a strong work ethic within my teams. My payroll operations knowledge meant I had an eye for detail and an understanding of what precision and reliability mean within this exciting profession. I progressed within the organisation to director of product development. The opportunity allows me to manage several key teams, including policy and research, advisory, material updates, training, and digital learning. The role leverages my operational background in a way that allows me to blend strategic vision with day-to-day management. My experience in payroll operations complement my leadership style, enforcing accuracy, timeliness, and constant process improvement. The unique mix of my skills and experience drives innovation and excellence across all teams, which in turn supports the success and future strategy of the Institute. What are your day-to-date duties at the CIPP? Although it’s important to have structure to my day, I strongly believe in remaining flexible for any unforeseen encounters. My team knows my door is always open for a discussion. Day-to-day activities at
the Institute vary from strategic planning and leadership of my team to operational management. I work with the policy and research team on industry trends to ensure policies are data-driven and current. I manage the creation of expert guidance by our advisory team, supporting the needs of our members effectively and responsibly. Our members are key to our business and delivering a professional service remains the highest priority. Working closely with the material updates team ensures training and qualification products remains current and relevant. Creation and delivery of outstanding training products to the training team, leading with innovation, design and the development of rich, compelling and accessible content in the digital learning team is a daily occurrence. Regular communication and collaboration with cross-departmental function heads, monitoring performance and fostering a culture of improvement is all part of everyday life at the Institute. What does your role mean to you? In an ever-evolving industry, there’s always something fresh and exciting to get involved in. Being part of the senior leadership team, I’m able to contribute to the strategic outline that affects the business moving forward. Empowering my teams to take on ownership to influence and develop these strategies is very satisfying. Seeing both the business and its personnel grow fills me with immense pride. Working alongside conscientious, committed people working together, educating our members, students, delegates and the industry means we make a difference. It’s a responsibility we don’t take lightly. I cherish the challenges the position brings and genuinely enjoy supporting and
guiding the teams to achieve their and the company objectives.
As product development director, and having multiple teams under your management, what do your teams add to the future strategy of the CIPP? I believe in the teams and can verify that they make a difference in future strategic direction by harnessing the power of all our individual and collective expertise and synergies. The policy and research team provides our members, and the wider industry, with topical changes to the profession. It does this by producing updates through the news pages of the website on changes you need to know about. The team uses its voice, along with our members, to shape the future of the profession, by pushing for change to government policies and changing legislation. The advisory team is tailored to give expert support to our members, drive their experience and build long-term partnerships. The material updates team supports us in keeping our resources and content current and relevant, and therefore has a direct impact on our levels of credibility and reliability. The training team enables us to have the most relevant, accurate, and up to date courses to support the whole payroll industry. Lastly, the digital learning team drives innovation in our educational offerings to make them more engaging and easily accessible, expanding our reach and impact. My teams work together, devising a unified, concerted and visionary strategy to put the Institute at the pinnacle of our sector, and providing a premium professional service to our members and the wider industry. n
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| Professional in Payroll, Pensions and Reward |
Issue 103 | September 2024
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