SPONSORED BY
Understanding payslips
TOOLS USED TO HELP EMPLOYEES UNDERSTAND THEIR PAY
At a time when personal finances are at the forefront of the mind for most UK residents, it’s more important than ever that everyone should understand their payslip and can check that they are being paid correctly. Unfortunately, this is rarely the case. Payroll professionals often try to communicate upcoming changes in legislation or if something new is being rolled out, but the fact remains that a large number of working people in the UK still don’t understand the basics of the payslip and many are too embarrassed to ask for help. It’s so important everyone understands their payslip and we will continue to promote ways in which we can help raise this awareness. As part of this initiative, the CIPP has produced a new interactive ‘understanding your payslip’ tool, which cuts the jargon that can baffle people looking at their payslips. You can find the tool at https://www.cipp.org.uk/payslip . Use of the tool could reduce queries into payroll departments. This year has a reduction in the proactive options, with payslip messages 8.66% lower than in 2023 and a further 3.87% of respondents not using any tools compared to last year.
58%
No tools used, payroll team responds to individual queries
36%
Payslip messages
21%
Self service portal communication messages
20%
Frequently asked questions
18%
Self service portal dashboard tools
10%
Other (please specify)
3%
57.57% of respondents instead opt to handle individual queries as they arise.
Chatbots
2%
VIEW YEAR-ON- YEAR DATA
Physical attachments to payslips
18
In most cases percentages have been rounded to two decimal places for clarity and may not add up to 100%. Graphics may have been rounded to whole percentages.
Made with FlippingBook - Online magazine maker