The Owl HR Exclusive - August 2024

Employee Assistance Program Tip Sheet Strengthening Relationships Through Improved Communication

Are you having a hard time navigating conflict in your relationship? As long as both parties are motivated to resolve areas of tension, the following strategy can help develop an understanding of the other person’s perspective which can ultimately lead to more understanding, compassion, and ability to compromise.

Set aside time to take turns being the speaker and the listener. The speaker starts by bringing up an issue that is causing conflict. If there is a high degree of resentment or anger, individuals may not be ready for this practice. 1. The speaker shares their perspective and how the issue impacts them. They communicate how it makes them feel while avoiding blame, criticism, or name calling. The other person listens without preparing for a rebuttal. The issue is probably something that has come up before and each person has formed an opinion without truly considering the other person’s experience or feelings. 2. The listener asks open-ended questions to help understand the partner/speaker’s concerns. The idea here is to deepen the listener’s understanding of the speaker’s concerns to avoid making assumptions. For example, “how does this situation affect you?”. 3. The listener summarizes what they heard the speaker communicate and how the issue makes the other person feel. The listener reflects on the experience from the speaker’s perspective. The speaker should acknowledge whether they have accurately summarized their feelings or clarify any areas of misunderstanding. 4. The listener validates and expresses empathy. For example, “I can see how you would feel that way.” This does not mean that the listener agrees with the speaker’s view necessarily but that they can understand the experience and feelings of the other. 5. The listener asks the speaker if they feel understood. “Did I get it?” or “Is there anything I missed?” If they indicate that the listener accurately understood them, switch roles. If not, ask “what do I need to know to understand your perspective better?”. This process is based on the Gottman-Rapoport Intervention and is best facilitated by a licensed counselor with experience treating couples. The therapist can help create guardrails around the interaction, maintain the process, and redirect if the discussion becomes more heated or unproductive. Reach out to your Employee Assistance Program today for referrals to marital counselors in your area. Services are at no cost and completely confidential. Sharickah Rogers, LPC. “Enhancing Relationships: A Comprehensive Workshop on Marital Counseling”. April 26, 2024.

Anytime, any day, you have access to mental health professionals available to connect you with free and confidential services and resources to help you be your best. Simply call to get started today. Your Employee Assistance Program

WEBSITE: usg.mylifeexpert.com Code: USGCares

24/7/365 PHONE: 1.844.243.4440

Scan this QR code using your phone camera to go directly to the EAP website

The contents of this article and referenced websites, such as text, graphics, images, and other material contained on the site are for informational purposes only. The content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Reliance on any information provided by these websites is solely at your own risk. Acentra™ Health is not responsible for the contents of any “off- site” web page referenced from this server. Acentra Health. All rights reserved.

The Owl HR Exclusive

Made with FlippingBook HTML5