CONTENT HIGHLIGHTS DAY ONE • Introduction to Emotional Intelligence Change • What is Emotional Intelligence? • Analyzing and controlling your emotions and behaviors • Achieving a more positive interpersonal outcome at work • What is Emotional Hijacking? • Differentiating between Stress Diffusion and Stress Management • Personality Analysis • What are your personal personality profile characteristics? • Understanding your own management style, and prioritizing a plan to improve • D.I.S.C. analysis and profiling to reduce misunderstandings with colleagues and increase productivity • Practicing “preventative maintenance” in your communication style and stopping problems before they occur DAY TWO • Self Esteem • What is Self Esteem? • What high productivity outcomes can result from excellence? • Building Emotional Strength • Focusing your peers, subordinates and associates on solutions, not personal agendas • Cooperating with colleagues is more attractive than fighting • EQ Emotional Control Management • Recognizing the six emotional states an employee can be in • Defusing highly emotional people who “won’t listen to reason” • Preventing emotional Hijacking through emotional control techniques • Developing win-win situations in the workplace • Introduction to Communication and Proactive Listening • What are the four levels of listening? • Pro-active listening skills through sincere attempts to understand • Actively taking notes and paraphrasing responses without using restatement • Understanding and utilizing non-verbal communication
I.D.# C1858
SCHEDULE Future offerings are being scheduled. Check the course web page for the most up-to-date schedule and information.
FEES List:
$1,495 $1,346
Members:
TWO-DAY/1.3 CEUS
Get the complete course description and register: sae.org/learn/content/c1858/
INSTRUCTOR Dean R. Manna
Professor of Marketing in the School of Business at Robert Morris University
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3 ways to get a no-obligation price quote to deliver a course to your company Call SAE Corporate Learning at +1.724.772.8529 | Fill out the online quote request at sae.org/corplearning Email us at Corplearn@sae.org
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