Maximize Value Across the Entire Customer Lifecycle
Provenir for Customer Management Maximize Value Across the Entire Customer Lifecycle
Determining creditworthiness at the initial point of lending is only one element to consider. Beyond onboarding, there are multiple opportunities to maximize the lifetime value of your customers – but identifying the next best offer to increase customer retention or reducing the risk of default can seem daunting. Provenir’s robust risk decisioning platform allows you to effectively manage your customer portfolios and make smarter, more accurate risk decisions across the entire lifecycle, within multiple financial services segments. Whether you are looking to manage your risk exposure and mitigate losses, need to identify the best collections treatment strategy, or want to better anticipate customer needs in a challenging economic climate – Provenir offers a single, scalable software solution with multiple processing capabilities. So you can make the right decisions, at the right time, during onboarding and beyond. Event-Based Batch Processing
AI-Powered Decisioning Final set of decisions can be sent for full batch
Case Management Fraud or Credit Risk reviews can be managed as exceptions
DECISION INTELLIGENCE AI-powered insights to optimize customer portfolios
Provenir Batch Provenir processes events in batch
AI-Powered Decisioning Next best action driven by optimized decisioning
AI-Powered Decisioning Trigger event driven workflow
Data Ecosystem Orchestrate internal & external data sources
Key Benefits: • Proactively manage risk and target consumer growth to increase revenue and reduce losses • Continuous improvement through Champion/Challenger testing • Smarter decisions through effective management of risk exposure in customer management and collections through flexible data orchestration with easy integration to Provenir Data and Marketplace • Augmented and alternative data to get 360 views of your customers’ financial health • Spot deterioration of customers with trend data to alert to pre-delinquency • Utilize a variety of available data sources, including fraud, bureau, alternative, and open banking to more accurately predict behaviour and ability to pay Choose Provenir To: Find Appropriate Upsell and Cross-Sell Opportunities: Effectively manage loan renewals and credit line management, with targeted, personalized offers to the right customers at the right time. Evaluate and launch new products quickly and support expanded regional product launches. Proactively Manage and Mitigate Risk: Increase revenue by reducing risk of first payment defaults and continually assess and improve portfolio performance. Optimize Collections Strategies: Add intelligence and adaptive strategies to optimize treatment approach for pre- and post-delinquent accounts and combine qualitative and quantitative data through machine learning to enhance and improve decisioning. Analyze Customer Portfolios: Seamless business intelligence and embedded reporting allows you to analyze your customer portfolios quickly and easily.
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