The latest issue of Connections highlights Aptus's commitment to workforce development through apprenticeships and T Level placements, discusses vital infrastructure charging changes, and features insights from Wigan & Leigh College on addressing industry skills gaps.
APTUS CONNECTIONS ISSUE 18 // DECEMBER 2024
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Winter lighting solutions How our street lighting helps create safer streets
www.aptusutilities.co.uk
04 Infrastructure charging structure
06 Partner spotlight: Wigan & Leigh College
15 The road to net zero
Aptus MULTI-UTILITIES MASTERED
PROVIDING LIFELINES TO NEW BUILDS
The success of your new development rests on the skill and expertise of the people installing your utility connections. They need to be professional and efficient. It’s an added bonus if they take pride in a job well done and are genuinely committed to sustainability and ESG. At Aptus, we tick all the boxes. Our skilled teams design, install and connect gas, water, electric, street lighting, fibre, electric vehicle and district heating networks to new build developments of all sizes across the UK. All of your utility lifelines will be safe in our hands.
Call to discuss your next project, wherever it is in the UK. 01204 325 000 | www.aptusutilities.co.uk
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Welcome Changes to the infrastructure charging structure Partner spotlight Training a future-fit workforce Keeping our neighbourhoods safe in winter What I’ve learnt CONTENTS
03 04 06 08 10 11 12 15
Company round-up The road to net zero
Welcome... to the latest issue of Connections – our last of the year!
In this edition we outline some of our training routes and how we are preparing our workforce for the future. Our apprenticeship program and Academy are pivotal in developing the talent required for the evolving needs of our business, and the construction sector more generally. We currently have two students with us on T Level placements from Wigan & Leigh College, and on page 6 we speak to Martin Banks, employer engagement officer at the college, about how T Levels are helping to address the skills gap. Elsewhere, a topic that has been the subject of much discussion at recent industry events is upcoming changes to infrastructure charging structures. The changes could have far-reaching consequences, and we’re working closely with our customers to discuss their options and plan for the impact of the changes. Read more about this on pages 4 & 5 . From everyone at Aptus, thank you for your ongoing support this year. Wishing you and your families a joyous festive season, and all the best for the new year.
Best wishes Natasha Clarke People director
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In this issue of Connections, we’re highlighting the upcoming changes to the infrastructure charging structure which are set to be introduced next year. Here, our business development director, Dan Owen , shares an overview of the changes and what the impact could be for developers.
Financial implications Under the new rules, existing developments may see an increase in infrastructure charges if the new structure adjusts the fees retrospectively, or alternatively, introduces new levies. This could have a huge impact on project budgeting and profitability. Developers may also find that they need to invest in upgrades to meet new infrastructure standards. Income offset, also known as rebate or AV payments – which made it easier for developers to invest in new projects by lowering upfront infrastructure costs – is set to be abolished. This will lead to higher upfront costs, impacting project viability and timeframes. Any homes not connected and handed over on or before 31st March 2025 will not qualify for this incentive. In some areas, notably the North West and Severn Trent, this offset can be considerable. Legacy developments Plots connected after this date will not qualify for the rebate. This means the utility company will, in most cases, have to recover these costs, which were already factored into installation costs. How Aptus is working with its customers: • Aptus is encouraging developers to budget for, and consider, these changes. • In most cases, developers have asked us to calculate the rebate based on their build programme leading up to March 2025. • Some developers have requested no changes and plan to budget accordingly, whilst others are taking a more cautious approach and have asked us to omit any incentive altogether.
A development incurs infrastructure charges for the additional demand that a new connection puts on the overall capacity of the water supply and sewerage systems. For some time, the Water Services Regulation Authority (Ofwat) has been working with water authorities on fundamental changes to the infrastructure charging structure. Why are changes being introduced? The changes are being introduced with the aim of creating a more sustainable, transparent water sector which can meet current and future demands. From the end of March 2025 , many areas will be implementing new formulas for calculating infrastructure charges. This will have a wide- ranging impact on existing and upcoming developments.
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Liam Knowles, business development manager (North West): “OFWAT have published information relating to the water authority’s charging structure, which includes the removal of the income offset payment from the water authority – currently an effective net discount to the overall water costs; a direct benefit to the developer in reducing non-contestable costs on each plot. “This applies to NAV adopted schemes as well as incumbent adoption. It is our understanding
that plots connected beyond 1st April 2025 (regardless of all factors) will not benefit from the income offset rebate, thus increasing the cost of the non- contestable costs per plot and therefore significantly increasing tenders across the industry.”
We understand that developers will be concerned about the wide-ranging impact of the changes on existing and upcoming developments. Aptus is working in partnership with its customers to plan and navigate the changes. If you have any questions or queries, please contact your project design manager to discuss how the changes could impact your development.
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Partner spotlight
At Aptus, we strive to give young people the chance to learn and flourish, and are proud to partner with further education providers to offer a range of learning opportunities. Here we speak to Martin Banks, employer engagement officer at Wigan & Leigh College, to get his thoughts on the significance of T Levels and apprenticeships, and learn why they’re so vital in helping to address skills gaps.
Tell us about the college’s partnership with Aptus? Our partnership with Aptus Utilities has been a highly productive and rewarding collaboration. We’ve worked together to provide real-world, industry specific experiences for our T Level students. Aptus has been incredibly supportive throughout the process, offering a valuable insight into the day-to-day workings of the utilities sector while also helping to bridge the gap between academic learning and professional practice. This partnership highlights the importance of industry engagement in preparing our students for the world of work and ensuring they gain relevant, practical experience that enhances their learning journey. Which of your students are working with Aptus and what have they been learning so far? Currently, we have two T Level students working with Aptus Utilities within their design team. These students, who began their placement in September, have been focusing on a variety of tasks aligned with their course. They’ve had the opportunity to engage in design processes, collaborate on team projects, and apply their technical skills in real world scenarios. The students are gaining valuable experience in areas such as project design, planning, and technical drawing using AutoCAD. These skills are central to their course and are highly valued in the utilities and engineering sectors.
How important are T Levels for addressing skills gaps in the industry? T Levels play a crucial role in addressing the skills gaps we’re seeing across various industries, including civil engineering and construction. By providing students with high quality, industry specific training, T Levels ensure that young people are equipped with the skills that employers are actively seeking. They offer a clear, structured pathway for students to gain both academic knowledge and practical experience, making them job- ready upon graduation. For businesses like Aptus, T Levels provide a pool of talented individuals who have been trained in a way that aligns directly with the skills needed in the workplace, helping to futureproof their workforce and fill critical gaps in skilled labour.
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What are the current admission trends within T Levels, and do you think these are likely to change? We’ve seen an increasing interest in T Levels, particularly as awareness grows about how they provide students with a direct route into well-paid, skilled careers. The trend shows that students are more aware of the benefits of vocational qualifications, and T Levels offer a great alternative to traditional academic routes. As more industries and companies recognise the value of these qualifications, we expect demand to continue growing. We also anticipate that more students will seek out T Levels as a clear pathway to employment, as businesses continue to place more value on practical, hands-on learning that aligns with industry needs. What makes Aptus such a good organisation for the college to partner with? We are delighted to be working with Aptus due to their commitment to nurturing young talent and their proactive approach to supporting the development of future industry professionals. They offer a collaborative environment where students can gain real, hands-on experience in a professional setting. Aptus’ design team has been welcoming and engaged, providing our students with guidance, mentorship, and opportunities to work on live projects. Their commitment to helping students develop their skills while contributing to the success of the company makes them a perfect match for our educational goals. Do you think more businesses should partner with further education providers? Absolutely. More businesses should definitely consider partnering with further education providers. Collaboration between education and industry is essential to ensure that students graduate with the skills employers need. Businesses that engage with educational institutions can play an active role in shaping the future workforce by helping to create tailored training programs, offering work placements, and providing mentorship. For businesses, these partnerships are a great opportunity to scout new talent, ensure a future pipeline of skilled workers, and contribute to the local community by supporting the development of young professionals. It’s a win-win scenario in my opinion.
What would you say to other businesses considering taking on students and apprentices? I would encourage any business considering taking on students or apprentices to take the leap. Not only is it a great way to contribute to the development of the next generation of professionals, but it can also bring fresh perspectives, energy, and innovative ideas to your organisation. Students and apprentices are eager to learn and grow, and by providing them with real world experience, businesses can help ensure that they have the skills necessary to succeed in the workforce. It’s an investment in both the individuals and the business itself, fostering a stronger, more skilled workforce for the future.
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Training a future-fit workforce In our last issue, managing director Lisa Kerford highlighted the skills challenges facing the utilities workforce as construction moves towards a greener and more sustainable future. We also explored the impact of green technologies and net zero targets. Here’s a look at some of the ways we are preparing our workforce for the future.
Ben commented: “ I’m enjoying the office-based learning – I had no idea about the variety of job roles before I came to Aptus and I’m excited about the opportunities the placement can lead to. ” Aptus Academy T Level students attended their first Aptus Academy workshop in October. The Academy supports colleagues who are on a training and development plan, offering opportunities to develop skills, as well enhancing business knowledge and promoting teambuilding. James Crawford , Founder & Director of Touchpoint Change AI Consulting, attended the workshop to talk about artificial intelligence (AI), encouraging members to explore the ways AI can increase productivity and creativity. This sparked a discussion around privacy concerns and deepfakes, and stimulated ideas for enhancing processes and communication. Georgia Moss , a recent graduate of our business administration apprenticeship programme, exemplifies the growing confidence of our Academy members. She supported our new T Level students in the street lighting department, where Georgia herself completed her apprenticeship and now works as a technical administrator.
Our apprenticeship programme and training Academy are pivotal in developing talent for the evolving needs of our business. The introduction of T Levels has been significant, allowing us to attract a new technically skilled generation. T Level work placements allow students to spend two days a week in the office, enabling us to customise training for an optimal experience that supports their technical qualification. Tom Daly , from our first cohort, was offered a full-time position as a trainee AutoCAD technician. Nineteen-year-old Tom credits his T Level in Mechanical Engineering with Bolton College for helping him get a foot in the door at Aptus. Tom said: “ The CAD training I received during classroom learning gave me a foundation to build on during my time in the design team.” He added: “I wouldn’t have secured my current role if it were not for choosing the T Level route. ” T Levels allow learning providers and employers to design the training in collaboration, making them an ideal career pathway into the construction and utilities sector. Tommy Maye and Ben McKay are on placement through Wigan & Leigh College. To complement their design-focused T Level in Civil Engineering, they will be rotated within our CAD, administration and design teams. Our 2024 cohort demonstrate the value of T Levels for both employer and student. Tommy said: “ I chose the T Level route because the work experience is a really important addition to my CV. I think the experience will help me to decide what pathway to take next, either continuing onto further study or choosing to start a career. ”
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The 5% Club Gold Membership confirmed
Our commitment to training and skills development and the advancement of industry career pathways has been recognised by The 5% Club , who have awarded Aptus Gold Membership for a second year running. With 9% of our employees engaged in ‘earn and learn’ positions, we have exceeded their 5% threshold.
Aptus has been awarded Cyber Essentials certification by IASME (Information Assurance for Small and Medium Enterprises). This certification evaluates our systems against an established framework, demonstrating our commitment to implementing critical cyber security measures.
The 5% Club - which represents more than 1,100 member organisations - recently added T Levels to the criteria for sponsored students. We are exploring options to integrate T Levels within our wider training programme, having recently welcomed our first finance student.
Green skills People director Natasha Clarke attended an Insider Media roundtable at The City of Liverpool College to discuss advances in green technologies and strategies for developing long- term, adaptable talent. Natasha observed that apprenticeships needed to be more adaptable: It would be better if apprenticeships were modular. For example, for some qualifications an apprentice might need a module on gas, but if an employer doesn’t work with gas, they could replace that with points from a different module that is more relevant to the business. The transition to no-gas was raised by one Academy member, concerned about how the move from gas would impact career prospects.
Adrian Cunningham , technical manager, gave reassurance, saying:
We amalgamated the gas and water engineers to form a new Connections team that covers both services, ensuring the team is well versed in both disciplines. Likewise, we are in the process of retraining our gas designers on other utilities to cover the gap in work and to give them security, whilst also providing further cover for Aptus. In a modern ICP business, we need versatility in our teams, which leads to a lot of in-house training and upskilling. Our trainee programme is our future, and we must enhance it and nurture it so it grows to give us a production line of top quality engineers.
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Road Safety Week , which took place from 17-23 November, is a campaign organised by road safety charity Brake. It encourages people, organisations, and communities to unite in support of safer roads. The onset of winter, with shorter days and adverse weather, heightens the risk of road hazards. As a multi-utility contractor working in busy communities, we can play an important role in making sure the roads are safer for everyone during this challenging season. Keeping our neighbourhoods safe in winter
Well-lit neighbourhoods We help create safer neighbourhoods through our street lighting solutions which prioritise safety, security, and sustainability. Our designs utilise LED technology and smart lighting which enhance visibility, helping to create safer environments. These energy efficient systems also come with weatherproof durable fixtures, ensuring that urban lighting is built to withstand the challenges of winter. Properly lit roads can aid emergency teams during serious incidents, saving lives and property. We work closely with housebuilders and local councils to ensure neighbourhoods and public spaces are well-lit, thus helping to safeguard people’s lives. Discover more in our blog ‘ 5 Essential Street Lighting Solutions for Winter ’. Road safety awareness According to Brake, every 17 minutes someone is killed or seriously injured on UK roads. Their flagship campaign aims to raise awareness of the lives needlessly lost on our roads and the action we can take to prevent this. We supported Brake by visiting schools in Lancashire and Shropshire to talk to children about road safety and winter dangers. We also donated high-visibility tops bearing the motto: ‘ Bright Sparks Get Seen In The Dark ’, to encourage them to be SEEN and SAFE!
Since our initiative launched in 2014, we have donated more than 4,000 ‘hi-vis’ tops, helping keep thousands of children safer on the streets. Read more about Brake here: www.brake.org.uk . Driver safety is a priority We prioritise road safety year-round, but winter demands extra caution as accidents spike. To support our team, we remind drivers about the precautions they can take to keep themselves and other road users safe. This includes making sure vehicles are roadworthy, advice for driving in winter conditions, and what to keep in an emergency kit. Making sure our employees stay safe on the roads is a priority all year round but even more so at this time of year. Winter driving safety messages focus on making sure vehicles are cleaned and properly serviced. We encourage drivers to be extra-vigilant and prepared for extreme weather conditions by having the correct equipment on board such as sandbags, antifreeze and ice-scrapers. – Delicia Maxwell , HSQE manager In the last year, fewer incidents were reported, signalling that our communication and support strategies around driver and road safety are making a difference. We are proud of our team’s dedication to this crucial aspect of safety.
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Q: Tell us about the journey you’ve gone on at Aptus? A: I started at Aptus in September 2020 as a second man in a multi-utility mains and services team working in the North West. This allowed me to gain experience, and in April 2021 I was promoted to the role of multi-utility project manager. I continued to progress over the next three years, and in April 2024 became project delivery manager in the Midlands. It’s been a great journey so far. Q: What does your current role entail? A: I’m responsible for overseeing a team of three project managers who, between them, look after around 60-70 schemes. I support both them and our clients with the day-to- day delivery of these developments, and also help with the early-stage planning and preparation for new schemes. Q: What’s the biggest lesson you’ve learnt at Aptus so far? A: Transitioning to office-based roles from being ‘hands-on’ has required a different approach and mindset. I have gained an insight into how utilities work operationally, along with acquiring enhanced people management skills. Q: To-date, which project has been your favourite to work on? A: A scheme in Chester – featuring over 1,200 plots – was my first large development as a project manager. I learnt so much so quickly as the works were continuous for months. While it was demanding at times, it was incredibly rewarding. What I’ve Learnt In each edition of Connections we shine a spotlight on the people who make Aptus tick. Here we catch up with Luke Foskett , project delivery manager – Midlands, to learn more about how his career has progressed, the elements of his current role, and his ambitions for the future.
Q: If you had to give someone starting out in the industry one piece of advice, what would it be? A: My advice would be to start with something you enjoy and speak to the people around you to find out how it’s connected. As you learn more, you may find it takes you on a journey to something you hadn’t considered before. Q: What are your aims and objectives for the future? A: Aptus is a well-established independent connections provider in the North West and my goal is to achieve the same presence in the Midlands, making Aptus the first choice in the region. Q: And finally, what do you enjoy doing outside of work? A: I enjoy sports so try and spend time watching those and occasionally, when time permits, I like to get out for a game of golf. I have two young boys, so much of my time is spent with them, especially at the weekends as my eldest enjoys football.
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Macmillan Bake Off Colleagues at Bolton head office and our North East Follingsby Depot embraced the Aptus Bake Off in aid of Macmillan Coffee Morning, raising more than £250 for Macmillan Cancer Support. A generous selection of home-baked treats and store bought goodies were displayed for enthusiastic colleagues to sample and vote for their favourite bake. The funds raised will support the charity’s work providing essential services to those impacted by cancer.
Family Fun Day Thank you to all our colleagues and their families who came along to the Aptus Family Fun Day in September and made it such an enjoyable occasion. Over 200 guests joined us at Guy’s Thatched Hamlet in Lancashire for an afternoon of hospitality, entertainment and sports day action. Aptus is a family-oriented business and the annual occasion, which has been running since 2015, is one of the ways we are able to thank our team and their families for all their hard work and support. Know Your Numbers Throughout summer, we arranged ‘Know Your Numbers’ clinics, in partnership with UK Healthcare. The days were well attended with colleagues getting the opportunity to find out their blood pressure, cholesterol and blood glucose levels, among other health checks. The 20-minute session with a wellbeing coach included a conversation about lifestyle satisfaction to enable the coach to assess daily stress levels, work-life balance, energy levels and sleep quality. Results were provided on the spot, accompanied by a personalised report and, where required, colleagues were referred for further consultation.
Aptus Litter Pickers The Aptus Litter Pickers have been back in action! Business administration apprentice Marley Boardman, and CAD technician Tom Daly, supported our Green Team during a clean-up of the grounds around Aptus House Head Office. Thanks to their efforts the area continues to be litter-free and enjoyable for all employees.
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Long service awards We are celebrating several colleagues who have marked a decade with Aptus! In July, multi-utility operative Steve Hutchinson marked his 10 years’ service – he received a special visit on site from managing director Lisa Kerford, who presented Steve with his long-service award and thanked him for his commitment. Eleanor Kirkpatrick began her career as a business
to his current position in recognition of his achievements and remains integral to the business’ success. Congratulations also go to our electrical project manager Steve Norris , who marked his 10-year milestone with Aptus in October. Steve has been pivotal in overseeing the expansion of the electrical department and contributing to Aptus’ growth.
Congratulations to all on an incredible 10 years with Aptus!
administration apprentice, before honing her skills in the estimating department and earning promotion to lead estimator in 2019. She now spearheads business development in the North East and Yorkshire, where she is key to our growth plans in the region and works closely with our Normanton team to ensure the smooth delivery of our award- winning multi-utility services. Operations Director Mark Clegg joined Aptus as operations manager and has been instrumental in steering the business to operational excellence across all regions. In 2017, he gained promotion
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Insider Media Property Awards Sponsorship We are passionate about supporting our property industry partners and shining a light on the brilliant people and businesses that contribute to this vibrant sector. This year we were delighted to sponsor two of Insider Media’s prestigious industry awards – one making its debut in Lancashire and one celebrating its 10th anniversary! The inaugural Lancashire Property Awards took place in Blackpool this November, with the winners revealed during a sparkling ceremony at Winter Gardens. Attending the event on behalf of Aptus were business development director Dan Owen , people director Natasha Clarke , technical manager Adrian Cunningham , business development manager Liam Knowles , and project development manager John Goulding . As category sponsor, director Dan Owen stepped up to the podium to present the award for ‘ Residential Developer/Housebuilder of the Year ’ to Pringle Homes. The Preston-founded company was described as a ‘ Lancashire success story ’ by judges and commended for its high-quality designs which addressed the demand for high-end homes. The winners of the North West Residential Property Awards will be announced at a grand ceremony in Manchester next January. Good luck to all our industry partners who have been shortlisted!
Mental Health Moment
The theme of World Mental Health Day on the 10th of October focused on prioritising mental health in the workplace. At Aptus we highlighted the free support we offer colleagues, which includes a confidential 24 hour/365 days helpline number available through the Employee Assistance Programme, support with health care costs through UK Healthcare, and 40 trained Mental Health First Aiders who are ready to assist anyone in difficulty. We’ve also mentioned various ways we support our team’s wellbeing, including our ‘Know Your Numbers’ clinics and the Aptus Family Fun Day. Charity events like the Aptus bake-off also bring people together for a shared cause, which can be beneficial for wellbeing. Awareness dates provide a valuable opportunity in a busy world to pause and reflect on difficult subjects. On World Suicide Prevention Day in September, we highlighted our support for the Lighthouse Club – a brilliant organisation who provide vital support services for construction industry workers and their families. Visit www.lighthouseclub.org .
UK: 0345 605 1956 ROI: 1800 939 122
Construction has one of the highest suicide rates of any industry and workers suffer from mental health issues, including depression and anxiety, reported to cost around £2.1 billion each year in absences and lost productivity. We are supporting the movement to destigmatise mental health by speaking up, raising awareness and encouraging more people to seek help. Two leading mental health organisations who are campaigning to end the stigma include Mates In Mind ( www.matesinmind.org ) and Andy’s Man Club. Visit their websites to find out more about the services they offer, or find a Monday meeting hosted by Andy’s Man Club at one of 180 locations across the UK at andysmanclub.co.uk .
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At Aptus, we’re committed to measuring and reducing our impact on the environment, and one of the ways we’re doing this is by working towards achieving the government’s net zero target of a 100% reduction in net UK greenhouse gas (GHG) emissions by 2050. The road to net zero
In order to achieve this, we’ve put in place an ESG plan and have commissioned an external company to benchmark our performance. We recently received our Net Zero Report which rates us on everything from our energy awareness and community engagement to our ESG reporting. The assessment covers 15 themes and 128 individual topics, aligning with international ESG scoring and frameworks. In the last 12 months we have reduced our CO2 emissions by 27% Emission Reduction Plan Here are some of the actions we’re taking to reduce our emissions: Transportation (owned and leased vehicles): We have reduced the total amount of CO2 emissions produced by our fleet by 13.7% Electricity – We have switched all our electricity contracts to green contracts and have purchased boiling water taps across our sites to help reduce energy consumption during breaks Waste – We follow the waste hierarchy, and divert all our waste from landfill Business travel – We have implemented an EV salary sacrifice scheme, are in the process of implementing a cycle to work scheme, and have incentivised car sharing Homeworking : Approximately one third of our staff work from home either two or three days a week, reducing the environmental impact of travelling to the office
We’re delighted to report that we’re on track to achieve net zero status by 2046 – four years earlier than the government’s target – but we know we still have a lot of work to do. We will continue to work on our path to net zero by calculating our CO2 footprint annually, tracking how we are performing against our targets, and adjusting our plans to make sure we achieve our goals. We’re determined to play our part in minimising the negative effects of climate change on the planet. You can read our full Net Zero Report & Carbon Reduction plan here.
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APTUS CONNECTIONS
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