Metrics Monthly | March 2020 | UK Edition

Approach LendingMetrics’ approach was to first build scorecards based on the retro- spective analysis and then design rules for TFS Loans to ensure that they were making the most of the data available to them. They worked directly with the client as well as the client’s outsourced development team, to ensure that the integration was completed as smooth- ly as possible. Following delivery, the LendingMetrics team have been avail- able for further support, including responding quickly with guidance and advice. They frequently communicate with TFS Loans, and provide detailed and ongoing screen-sharing train- ing calls, showing them how to make changes in precise detail. “We’re really pleased that LendingMetrics have deliv- ered everything that ADP promised and appreciate the level of support the team con- tinue to provide to us.” - Daniel Everritt General Manager of TFS Loans

Result TFS Loans’ primary concern was that they were being “sold the dream” and that the reality of ADP wouldn’t live up to it, but they soon realised that Lend- ingMetrics’ products were as effective when delivered as initially presented. Since delivery of the solution, TFS Loans have been pleased with the result, the level of support available, and the relia- bility of the products.

TFS Loans were not happy with their previous provider but we were on hand to provide a much-improved service. By offering an initial retro, we were able to show TFS Loans what sort of data they could receive and then sup- ported them as much as possible during the integration process as well as after delivery. - Neil Williams, CTO

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