In this issue is a look at achievement in leadership and operational efficiency with the first Grand Keeper of Records of Kappa Alpha Psi since 1922.
THE HISTORY OF THE GRAND CHAPTER MEETING
SPRING 2024
GKOR GRAND KEEPER OF RECORDS KEVIN D. KYLES’ 100-DAY PLAN
kappaalphapsi1911.com An Official Publication of Kappa Alpha Psi Fraternity, Inc.
THE JOURNAL PUBLISHING ACHIEVEMENT
CONTENTS SPRING 2024
COLUMNS 4 JOURNAL NOTES 10 CHAPTER NEWS
KEEPING THE MAIN THING, THE MAIN THING Inside Grand Keeper of Records Kevin D. Kyles’ 100-Day Plan which focused on Enhancing Operational Efficiency and Transparency. 16
Germany Alumni Chapter of Kappa Alpha Psi celebrates it’s 60th Anniversary with D9 Presidents
44 TO THE CHAPTER INVISIBLE 54 KAPPA ALPHA PSI® DIRECTORY
THE HISTORY OF THE GRAND CHAPTER MEETING
SPRING 2024
By Aaron S. Williams
GKOR GRAND KEEPER OF RECORDS KEVIN D. KYLES’ 100-DAY PLAN
kappaalphapsi1911.com An Official Publication of Kappa Alpha Psi Fraternity, Inc.
A LEGACY OF LEADERSHIP, MENTORSHIP, AND SERVICE 38
30
THE HISTORY OF THE GRAND CHAPTER MEETING The Early Years, Part 1. By Kevin P. Scott & Aaron S. Williams
KappaAlphaPsi1911.com
SPRING 2024 ♦ THE JOURNAL 1
JOURNAL NOTES
Achievement in Leadership and Operational Efficiency
A Leadership and operational efficiency are cornerstones of success in any organiza- tion. Members of Kappa Alpha Psi Fraternity, Inc., exemplify these traits through their commitment to service, innovation, and excellence. Three leaders—Grand Keeper of Records Kevin Kyles, the president of Grambling State University, and the president of Holyoke Community College—serve as paragons of these qualities. Their contributions reflect the fraternity’s achievement ethos and align with the 35th Administra- tion’s theme: Informed, Involved, Invested. At the 86th Grand Chapter Meeting, 24th Northern Province Polemarch Kevin Kyles was elected as the first Grand Keeper of Records since 1922. He has redefined operational efficiency for Kappa Alpha Psi®. Tasked with managing records and ensuring organi- zational continuity, Kyles has brought a modern approach to governance, integrating technology to streamline processes and enhance transparency. His leadership underscores the importance of maintaining a strong infrastructure to support the fraterni- ty’s ambitious goals. Kyles’s role is not just about record-keeping; it is about preserving the legacy of Kappa Alpha
“LEADERSHIP AND OPERATIONAL EFFICIENCY ARE CORNERSTONES OF SUCCESS IN ANY ORGANIZATION.”
Psi while paving the way for future generations. The presidents of Grambling State University and Holyoke Community College further illustrate achievement in leadership. At Grambling, Dr. Martin Lemelle (Gamma Psi 2004), the president has championed academic excellence and innovation, securing resources and creating opportuni- ties for students that align with the fraternity’s values of scholarship and service. Similarly, Dr. George Timmons (Epsilon Zeta 1990), the president of Holyoke Community College, has worked to bridge educational gaps, fostering an inclusive environment that reflects Kappa Alpha Psi’s commitment to equity and empowerment. The 35th Administration’s theme, Informed, Involved, Invested , has galvanized undergraduates and alumni to exemplify achievement in their community service efforts. By
being informed, members understand the needs of their communities; by being involved, they engage directly in impactful initiatives; and by being invested, they commit resources and time to creating sustainable change. Through the leadership of individu- als like GKOR Kyles and the visionary presidents of these institutions, Kappa Alpha Psi demonstrates that oper- ational efficiency and effective leadership are integral to achievement. These leaders not only inspire their fraternity brothers but also serve as role models for a broader commitment to excellence in all endeavors.
Yours in the Bond,
Cleveland Ferguson III, Esq. Editor, The Kappa Alpha Psi Journal
4 THE JOURNAL ♦ SPRING 2024
THE JOURNAL PUBLISHING ACHIEVEMENT
ESTABLISHED 1914
FIRST EDITOR Frank M. Summers, Esq. PAST PERMANENT EDITORS Lionel F. Artis, 1921-1937 G. James Fleming, 1938-1950 William L. Crump, 1950-1975 Earl S. Clanton, 1975-1985 Jonathan P. Hicks, 1985-1989 Van Jordan, 1989-1990 Mel L. Davis, 1990-1999 Keflyn X. Reed, 1999-2010 Jonathan P. Hicks, 2011-2014
CONCLAVE IS COMING!
Save the dates and stay connected! Registration opens soon. July 1-6, 2025 • Phoenix, Arizona
Thomas L. Cunningham IV, 2014-2015 Cleveland Ferguson III, Esq., 2016-
DON’T MISS OUT!
EDITOR Cleveland Ferguson III, Esq.
Jacksonville (FL) Alumni Chapter KappaJournal1914@gmail.com CREATIVE DIRECTOR/DEPUTY EDITOR Aliatu T. Burke New York (NY) Alumni Chapter aliatu.burke@gmail.com @aliatuburke ASSISTANT EDITOR Clarence Tucker Norfolk (VA) Alumni Chapter ctuckermpt@gmail.com FEATURE WRITERS Edward Cole Nicholas Cole Dr. Charles H.F. Davis CHAPTER INVISIBLE SECTION MANAGER Aaron S. Williams Chicago (IL) Alumni Chapter aaronwilli02@yahoo.com NATIONAL PHOTOGRAPHER Michael L. Hume Belleville-O’Fallon (IL) Alumni Chapter mlhphotography@hotmail.com FEATURE PHOTOGRAPHERS Gregory L. Williams Jacksonville (FL) Alumni Chapter Kevin Sellers Philadelphia (PA) Alumni Chapter GRAND HISTORIAN Kevin P. Scott Chicago (IL) Alumni Chapter GrandHistorian1911@gmail.com ADVERTISING SALES DIRECTOR John F. Burrell Executive Director jburrell@kappaalphapsi1911.com (215) 228-7184 INTERNATIONAL HEADQUARTERS
KappaAlphaPsi1911.com
PROVINCE REPORTERS Submit all content to your respective Province Reporter for consideration for publication in The Kappa Alpha Psi Journal .
SOUTH CENTRAL Jarvaun Lindsay theonlyjarvaun@gmail.com
NORTHERN Harrison R. Duke III dac1920@yahoo.com EASTERN Dr. DeAndre Howard info@epkapsi.org SOUTHERN Julius L. Collins southernprovincenews@gmail.com WESTERN Jeffrey Brown pacificreporter@kapsi-western.org NORTH CENTRAL Richmond Briscoe reporter@ncpkapsi.org
SOUTHWESTERN Niko Hernandez theyo@southwesternprovince1911.org SOUTHEASTERN Dr. C. Douglas Johnson cdouglasjohnson@yahoo.com
MIDDLE EASTERN Quentin Mitchell kwin10mitchell@gmail.com
NORTHEASTERN Dermal McCrear nepdiamondnewsletter@gmail.com MIDDLE WESTERN Addam M. Francisco addam.francisco1911@gmail.com
EAST CENTRAL Brandon Fenty brandon.fenty01@gmail.com
2322-24 North Broad Street Philadelphia, PA 19132-4590 Phone: (215) 228-7184 KappaAlphaPsi1911.com NORTHERN
Published quarterly by Kappa Alpha Psi Fraternity, Inc., 2322-24 North Broad Street, Philadelphia, PA, 19132-4590. Periodic postage paid at Philadelphia, PA and additional mailing offices. Subscriptions: $10 per year. USPS 291-300. No responsibility may be assumed by the Journal for receipt or return of material, news stories, photographs or creative pieces. Postmaster: Send address changes to: 2322-24 North Broad Street, Philadelphia, PA 19132-4590.
SPRING 2024 ♦ THE JOURNAL 5
As of April 05, 2024
Page 1 of 2
As of April 05, 2024
Page 1 of 2
CHAPTER NEWS
Germany Alumni Chapter celebrates 60 Years of Service with D9 Presidents By Vonnie Wright O n May 8-11, the brothers of Germany Alumni Chapter of
Kappa Alpha Psi Fraternity, Inc. celebrated their 60th chapter anniversary and hosted eight of the nine Divine Nine National Presi- dents in Kaiserslautern, and across the greater Rhine- land-Pfalz federal state of Germany. Germany Alumni Chap- ter (GAC), affectionately known as the “Flagship Chapter” as the first alumni chapter outside of the conti- nental United States, was chartered on June 3, 1964. Being visited by Founder Edward Giles Ervin himself in 1980, chapter broth- ers filled his trip with a memorable experience in Deustchland providing engagements with two top black generals, engulfing him in the local population to understand the envi- ronment and allowing him to incite words of wisdom while enjoying the tradi- tional black and white ball the chapter traditionally
From left: Pictured with Grand Polemarch Jimmy McMikle (third from left), Dr. Willis L. Lonzer, III General President of Alpha Phi Alpha Fraternity, Inc. Danette Anthony Reed, International President of Alpha Kappa Alpha Sorority, Inc., Elsie Cooke-Holmes, International President of Delta Sigma Theta Sorority, Inc., Chris V. Rey, International President of Phi Beta Sigma Fraternity, Inc., Dr. Stacie NC Grant International President of Zeta Phi Beta Sorority, Inc., and Dr. Sean D. Housen, Sr., International Grand Polaris of Iota Phi Theta Fraternity, Inc.
holds annually. The GAC decided to emulate a similar experience for the National Pan-Hellenic Leadership ensuring a historic and fruitful visit. Samuel Bunton (Gamma Epsilon 1997), polemarch, Germany Alumni Chapter brought the vision to the chapter members and the committee over a year ago, recognizing the significance of 60 years of not only
achievement but service. “This has never been done before,” said Brother Bunton. “This 60th Anniversary of our chapter is deemed ’60 Years of Ser- vice,’ by our International Polemarch, and for each International President to come celebrate with us all the way here in Germany is a testament to our host nation, partnerships we have with the community
and the true selfless service we provide as a predomi- nantly military chapter.” From the moment the leaders arrived they were received with open arms, flowers and gifts of appre- ciation by brothers from the GAC. The dignitaries were not only immediately exposed to the German cul- ture with festivities of wine tasting, a historic castle visit and a boat ride down
10 THE JOURNAL ♦ SPRING 2024
CHAPTER NEWS
During the tour of Kaiserslautern Military Community, Divine Nine Presidents and their local membership assemble on the tarmac of Ramstein Airbase.
“GERMANY ALUMNI CHAPTER (GAC), AFFECTIONATELY KNOWN AS THE “FLAGSHIP CHAPTER” FOR BEING THE FIRST ALUMNI CHAPTER OUTSIDE OF THE CONTINENTAL UNITED STATES, WAS CHARTERED ON JUNE 3, 1964.”
the Rhine River, but in less than 24 hours of arrival they began with service to the Kaiserslautern Military Community (KMC). Grand Chapter officers and leaders joined GAC chapter members reading to young children at Ram- stein Elementary school and joining a Guide Right session at Ramstein Middle School (RMS) on Ramstein Airbase, as they gave the youth an opportunity to ask questions and gain perspec- tive on expectations during college. Additionally, they were given the opportunity to thank the faculty and staff of both institutions, including recognizing
Assistant Principal Pamela Wimberly for her leadership and assisting the GAC with the opportunity to establish RMS as a key location for the Guide Right program. Corris Jackson (East St. Louis (IL) AL 2017), GAC’s guide right committee lead has led the program for over two years within the KMC
and cultivated a relation- ship with the faculty, staff and parents of the middle school inciting service in the public interest. Hosting Grand Chapter leaders and giving the middle schoolers an opportunity to hear from current college students that serve in leadership positions at International
Headquarters such as Junior Grand Vice Polemarch Jordan Q. Smith, was a high- light for him after all his dedication to establish the program in Kaiserslautern. “We’ve built this part- nership with Ramstein Middle School for the past couple years now,” said Jackson. “Thanks to these
SPRING 2024 ♦ THE JOURNAL 11
CHAPTER NEWS
good brothers and Ms. Pam [Assistant Principal Pamela Wimberly, Ramstein Middle school, member of Sigma Gamma Rho Sorority, Inc.] for giving us access to help mentor these young men because she saw a need, we have been able to truly mentor these young men and make a really positive effect. It’s a blessing to have the Grand Chapter mem- bers mentor them today and tell them about what they have to look forward to during college. Planting those seeds now and keep- ing them on the right path really makes a difference.” After mentoring the youth, the D9 leaders were given the opportunity to engage with our military on Ramstein Airbase, led by Brig. Gen. Otis C. Jones (Fayetteville (NC) AL 1999), commanding general, 86th Airlift Wing. Brother Jones is currently serving as the United States Air Forces in Europe–Air Forces Africa, chief of staff, but during the 60th Anni- versary Commemoration he was the commanding general. During the visit, Jones personally facilitated a tour of the headquarters, flightline and facilitated a roundtable discussion to inform and create a dialogue of what every organization
is contributing to the greater KMC community. “The meeting with the D9 leaders was an awesome experience for the Kaiser- slautern Community,” said From top: Brig. Gen. Otis C. Jones speaking with D9 leadership. Nupes celebrating GAC’s 60th anniversary with a boat ride up the Rhine River. Grand Polemarch Jimmy McMikle (center) photographed with Northeastern Province Polemarch Ted R. Sanchious III and GAC Polemarch Samuel Bunton during the weekend‘s activities.
12 THE JOURNAL ♦ SPRING 2024
CHAPTER NEWS
“I WILL ALWAYS SUPPORT THE DIVINE NINE. WE ARE BETTER TOGETHER. YET, WHILE WE’RE ON SERVICE, AS THAT IS YOUR THEME, WHAT I LIKE MOST ABOUT THE KAPPAS IS YOUR ‘ROOM 2 READ’ PROGRAM.”
– Danette Anthony Reed, International President, Alpha Kappa Alpha Sorority, Inc.
Fraternity, Inc.
I will always support the Divine Nine. We are better together. Yet, while we’re on service, as that is your theme, what I like most about the Kappas is your ‘Room 2 Read’ program. I like that because literacy and the ability to read makes a difference and can help you get further. Edu- cation is the barrier breaker that will help move you to get to another level.” As an organization, Kappa Alpha Psi Fraternity, Inc. has been well known to break barriers. From its inception at Indiana University being the first black Greek organization on campus, founders taking their lessons from outside of classrooms in the era
Madam President Danette Anthony Reed, International President of Alpha Kappa Alpha Sorority, Inc. was one of those leaders that decided to change her schedule around to personally come visit her sorors and join the brothers of the GAC upon Grand Polemarch Jimmy McMikle’s invitation. Reed’s call to support and service is what ultimately drew her to support and is one of the things she most likes about the Nupes. “I knew it was important to come,” said Reed. “We have chapters all over the world and it’s a need to check on them as well and celebrate service with you.
As part of Kappa Alpha Psi®’s Room 2 Read program, Junior Grand Vice Polemarch Jordan Q. Smith reads to students of Ramstein Elementary School.
Jones. “It gave members of each organization an opportunity to showcase what their local chapters are doing in the local communities. It was also an excellent opportunity for us to highlight the tremen- dous contributions their members are providing our great nation. We defend vital U.S. interests abroad in order to protect the very freedoms we are afforded back home and do it on the shoulders and backs of the people representing the
Divine Nine.” The D9 National Presi- dents were able to not only celebrate the 60th Anniver- sary of the GAC’s charter, but it was important for them to discuss what altru- istic measures and service their personal chapter was providing to the local com- munity at large overseas. Many had never been here before, and were greatly astonished by the level of service their organizations provided alongside the brothers of Kappa Alpha Psi
SPRING 2024 ♦ THE JOURNAL 13
CHAPTER NEWS
of Jim Crow and changing the name of our Fraternity we have been on a path to impact lives for the better. Altruism, the practice of concern for the welfare of others, has always been the mantra of every brother in our noble clan. That same impact has been carried by the GAC for over 60 years, and we rec- ognized not only the Divine Nine leaders and local chapters for their contribu- tions to service, but those who have helped us make an impact across Germany and the European continent for at least 60 years. Dr. Stacie NC Grant, International President, Zeta Phi Beta Sorority, Inc. was most pleased at the collective service and recognition hosted by the brothers of the GAC and amplified that we are stron- ger together in our quest of continued service. “Thank you to my dear friend and President Jimmy McMikle for this invitation and the hospitality of all the good brothers of Kappa,” said Grant. “I want to say what we do for the least of these is what counts. As we are here to celebrate your 60 years of your legacy in Germany, I applaud you for giving to those freely who really need that help. There
The formal gala was the culminating event that celebrated Germany Alumni Chapter’s achievement.
is an African proverb that says one coal cannot burn by itself, but a group of coals can burn collectively. The light that we are shining collectively as the D9 is not lost on us, that you invited us all to be here to create history, and to show not just with words but through actions that we truly are not only stronger together, but we get to transform communities and lives back in the States and abroad. With over 2.5 million of us if we get it right, none of our communities should be suffering because we’re honoring the vision and mission of our founders. Just know that the Finer Woman will always be here to share your glow and making this world a better place.”
As the celebration of 60 years of service concluded, the GAC recognized the newly initiated brothers in the chapter that will carry on that service. Emerson Grimes, Kenneth Butler, and Sean Barnes were newly ini- tiated as brothers in Spring 2024 on May 8, 2024. The brothers received the astute privilege of having not only majority of the IHQ leadership present to receive and welcome them, but eight of nine D9 leaders there to provide words of wisdom and greet them just two days after completion of their long journey into Kappa Land. “I’m very grateful for this opportunity,” said Brother Grimes. “It’s been said over and over that becoming a
Kappa man is a once in a lifetime opportunity, but we’ve been told over and over again that having all these people here like this is historic. We’ll never forget this, and we appreciate everything.” Grand Polemarch McMikle deemed this historic event 60 Years of Service for a reason. Under his leadership programs such as Learn to Live and Greeks Learning to Avoid Debt have thrived and serve not only its members, but our communities as a whole. Recognizing the GAC as a military chapter that serves their European community two-fold, he chose service as the highlight for this monumental anniversary celebration. ♦
14 THE JOURNAL ♦ SPRING 2024
WWW.NUPEMALL.COM
THE MAIN KEEPING THE
16 THE JOURNAL ♦ SPRING 2024
Inside Grand Keeper of Records i Kevin D. Kyles’ i 100-Day Plan which focused on Enhancing Operational Efficiency and Transparency THING MAIN THING,
BY AARON S. WILLIAMS
(Delta Pi 1984), a longtime member of the Detroit (MI) Alumni Chapter, as the new Grand Keeper of Records. Kyles’ election was historic as this was the first time since 1922 that Kappa Alpha Psi maintained an office of the Grand Keeper of Records. At the previous Grand Chapter Meeting in 2021, chapter delegates elected to split between the Grand Keeper of Records & Exchequer (GKOR&E) into the Grand Keeper of Records (GKOR) and the Grand Keeper of Exchequer (GKOE). Prior to his election as GKOR, Kyles served as a member of the 34th Grand Polemarch’s Administration Team as the At the 86th Grand Chapter Meeting in Tampa, FL, the Grand Chapter delegates elected the 24th Northern Province Polemarch Kevin D. Kyles
National Director of Organizational Effectiveness and led the COVID-19 Task Force. He was also the Chairman of the Strategic Plan Implementation Team, which oversees the execution of the fraternity’s five-year strategic plan. Upon election, Kyles wasted no time in establishing his vision for the office. “The Office of the Grand Keeper of Records of Kappa Alpha Psi Fraternity, Inc., has a unique and critical responsibility to ensure that we serve, engage and connect our membership,”he asserts. “This includes direct oversight of membership servicing, marketing and commu- nications, and the maintenance of key non-financial records. I will manage these duties by applying robust business processes, configuring technology, and training our human capital. This will also require aligning with the fraternity’s strategic plan and reestablishing the Province Keeper of Records (PKOR) Taskforce.”
SPRING 2024 ♦ THE JOURNAL 17
COVER STORY
“KYLES CREATED A SCORECARD TO TRACK AND REPORT PROGRESS TO THE GRAND BOARD OF DIRECTORS AND THE GENERAL MEMBERSHIP ON HIS 100-DAY PLAN.”
GRAND KEEPER OF RECORDS 100-DAY PLAN GKOR Kyles’ focused on executing his 100-day six-point plan as outlined in his campaign. An extension of his cam- paign platform, Kyles created this plan to outline short and long-term objec- tives related to organizing the office of the GKOR, delivery of needed services to the membership, and restructuring of the Fraternity’s technology infra- structure which included assembling a team of members to volunteer their time and skills. Kyles created a scorecard to track and report progress to the Grand Board of Directors and the general membership on his 100-Day Plan. Migrate Grand Keeper of Records duties from the GKOR&E and the Execu- tive Director: An immediate aspect of the 100-Day Plan was defining “functional day-to-day responsibilities” for the role of Grand Keeper of Records based on Kappa Alpha Psi Fraternity, Inc.’s Constitution and Statutes. To accom- plish this, Kyles frequently met with GKOE Bass and IHQ Executive Director John Burrell to determine which scope of tasks and responsibilities now belong to GKOR while others remain with the GKOE and IHQ, respectively. GKOR Chief of Staff Dwight Thomas (Fayetteville (NC) AL 1978) contrib- uted to efficiently transitioning the full scope of operational responsibilities to the Grand Keeper of Records office, including managing Grand Chapter/ GBOD meeting minutes, communi- cation protocols, and refining Grand Board policies. Establish Oversight for Member Servicing, Communications, and Key
Non-Financial Records: GKOR Operating Assistant Anthony “Tony” Smith (Nash- ville (TN) AL 2017) was assigned to work on efforts to improve our customer service. He has connected with the Membership Ser- vices Subcommittee
GQK Kyles' 100-Day Plan six-point scorecard of completed tasks.
of the Strategic Plan Implementation Team. The plan also involved improv- ing the registration processes (prior to the actual event and on the ground at the event) for 2024 National Founders’ Day and the 87th Grand Chapter Meeting. Reestablish the Province Keeper of Records (PKOR) Taskforce: During Grand Polemarch Ronald R. Young’s 28th administration, GKOR&E William B. Croom (Beta Chi 1967) pulled together the Province Keeper of Records and Exchequers for joint taskforce meetings to discuss best practices. The stated goal was to establish common processes across the provinces, where appropriate. To ensure his office and team were aligned with current business processes, GKOR Kyles’ 100-Day Plan included the reestablishment a
taskforce among the Province Keeper of Records (PKOR) to develop those processes to promote effective admin- istrative operations. The newly reestablished PKOR Taskforce began to regularly meet in September 2023 and the taskforce’s primary was to collaborate, prioritize, and plan chapter operations in the Fonteva application. Southeastern Province Board Member–Alumni Michael Myers (Kingstree (SC) AL 2015) shared, “The PKOR Taskforce was extremely important in the success of the various Fonteva deployments we’ve achieved. As their respective province’s point of contact relating to governing opera- tions, the PKORs have offered great insight on how these processes should be structured and how they feed into additional operations.”
18 THE JOURNAL ♦ SPRING 2024
COVER STORY
“THE PKOR TASKFORCE WAS EXTREMELY IMPORTANT IN THE SUCCESS OF THE VARIOUS FONTEVA DEPLOYMENTS WE'VE FEED INTO ADDITIONAL OPERATIONS.” – Michael Myers, Southeastern Province Board Member–Alumni
Hire IT Director at IHQ: Establish “oversight governance” for Member Servicing, Marketing & Communica- tions and Key Non-Financial Records maintenance pertinent to the opera- tions of the fraternity. “An essential component of my 100-Day Plan was hiring an Informa- tion Technology Leader at IHQ. We achieved that in February 2024 by hiring Mr. David Pugliese. In his seven months on board, he has spearheaded several critical initiatives aimed at enhancing our technological infra- structure, streamlining operations, and fortifying our security posture,” stated Kyles. “These efforts encompass a broad spectrum of improvements, ranging from infrastructure upgrades to cybersecurity enhancements and pro- cedural optimizations. Having someone with his IT acumen is something we have missed at our IHQ for some time.” APPOINT GKOR ADMINISTRATION TEAM In addition to Mr. Pugliese joining the IHQ team, GKOR Kyles assem- bled a team of members who each had areas of responsibilities and
objectives ranging from project management tracking, requirements gathering and documentation, coor- dinating efforts with IHQ, Council of Province Polemarchs, and PKOR on application development, and website design. “To execute any plan, the most important resource is people. I was fortunate to assemble a team of operating assistants with expertise in project management, business process redesign, and business requirements documentation,” stated Kyles. “GKOR Operating Assistant Aaron Williams, GKOR Operating Assistant Michael Myers, and Southeastern PKOR Brother Plez Joyner have been phenomenal in their efforts. I was also fortunate to supplement Chief Information Officer Joe Williams’ team with some key technical resources; Systems Architect Marco Jacobs (Alex- andria-Fairfax (VA) AL 2011) and Fraternity Webmaster Fred Merritt (Eta Xi 1999).” Kyles discussed turning the fra- ternity’s big data into smart data. “A system is only as good as its data and information quality. Our initial
focus was to cleanse the data as best as we can to establish a baseline of integrity and implement continuous improvement processes to maintain the data. In parallel, we assembled teams of Brothers representing every Province, to assist us in documenting the business processes for Province and Chapter Operations that needed to be enabled, along with the document- ing the business requirements for our software vendor.” Kyles also focused on change man- agement. GKOR Operating Assistant Glenn A. Moore (Delta Eta 1985) and Strategic Plan Organizational Culture Chairman Brian Arrington (Epsilon Chi 1990), assisted in framing our training and communication plans to launch the capabilities to the membership. ADDRESS TECHNOLOGICAL INFRASTRUCTURE Much of GKOR Kyles’s 100-Day Plan centered on improving the Fraterni- ty’s technology infrastructure, which impacts individual members, chapters, provinces, IHQ, fraternity vendors, and the general public.
SPRING 2024 ♦ THE JOURNAL 19
COVER STORY
GKOR ADMINISTRATION TEAM
DWIGHT E. THOMAS Alexandria-Fairfax (VA) Alumni, Chief of Staff
ANTHONY F. SMITH Nashville (TN) Alumni, Operating Assistant, Brotherhood Services Current Vice Polemarch of the Nashville (TN) Alumni, Smith spearheads addressing the brothers' concerns about customer service issues related to their interaction with the Grand Chapter.
AARON S. WILLIAMS Chicago (IL) Alumni, Operating Assistant, Data Integrity Co-author of The Story of Kappa Alpha Psi, Sixth Edition and a William L. Crump National History Awardee, Williams leads initiative to correct membership records, helps to evaluate and prioritize Fonteva functionality, and ensures ongoing data integrity in our systems.
Two years before Kyles took office, Kappa Alpha Psi implemented a plan to replace its association management system (AMS), Your Membership (YM) with a different solution. Mem- bership-driven organizations such as fraternities utilize (AMS) platforms to help manage various tasks, including tracking members, communicating with members, developing member- ship reports, self-service functionality The 24th Eastern Province Polemarch, Thomas helped establish the GKOR's areas of oversight relative to IHQ, assists the GKOR in executing his constitutional responsibilities, and provided leadership to the administrative team. MICHAEL MYERS Kingstree (SC) Alumni, Operating Assistant, Project Manager/ Business Process Design Current Southeastern Province Board of Directors member and Southeastern Province Risk Management Director, Myers focuses on supporting the Province Keeper of Records Taskforce in redesigning operational processes and procedures to facilitate the more efficient execution of KOR work tasks, document creation, and document management. He also leads project management efforts as needed to support the Office of the GKOR.
GLENN MOORE Detroit (MI) Alumni Operating Assistant, Marketing & Communications
ANGELO HAHIRWA Eta Phi Operating Assistant, Online Marketing & Social Media
Moore supports and oversees the development of our communications strategy, website, social media presence, and periodic GKOR e-newsletters.
Current Eta Phi polemarch, Hahirwa will support the GKOR Operating Assistant, Marketing & Communications in the areas of online marketing, social media, and strategy development for Undergraduate communications.
for members, and managing events. Fonteva: In 2021, the Fraternity selected Fonteva ® as its new AMS. Fonteva Membership is cloud-based association management software built on industry-leading provider Saleforce ® ’s customer relationship management (CRM) software. The Fonteva software offers fra- ternities/sororities, non-profits, and professional organizations a centralized
platform to manage members, events, and committees. Notable users of the Fonteva platform include Zeta Phi Beta Sorority, Inc., the National Society of Black Engineers (NSBE), and the Michigan Alumni Association.
PLAN TURNS ACTION INTO RESULTS
In August 2023, Kyles and the newly formed GKOR Administrative team
20 THE JOURNAL ♦ SPRING 2024
COVER STORY
IHQ IT TEAM
• Navigate key functions like member search, chapter, and province administration portals (for members with access). The GKOR Administration team plans further enhancements to the Brothers Only portal and the My Info page. KAPPAALPHAPSI1911.COM Per Grand Polemarch Jimmy McMikle’s direction, the IT team launched the newly designed JOE WILLIAMS Arlington-Grand Prairie (TX) Alumni, Technology Committee Chairman MARCO JACOBS Alexandria-Fairfax (VA) Alumni, Architecture Strategy GLENN A. MOORE Detroit (MI) Alumni, Content Developer/Communications MICHAEL MYERS Columbia (SC) Alumni and Kingstree (SC) Alumni, Project Manager FRED MERRITT Richmond (VA) Alumni, Web Designer/Developer KEVIN DYKES Richmond (VA) Alumni, Web Developer BYRON E. HAUGABOOK Gaithersburg-Rockville (MD) Alumni, Web Developer ANDREW WEST Spring-The Woodlands-Huntsville (TX) Alumni, Graphic Designer
began discussions on what aspects of the 100-Day Plan to implement and in which order. This period included getting up to speed on how Sales Force and Fonteva work; understanding what activities occurred before the team started; understanding the technology infrastructure needs of individual members, IHQ staff, and fraternity leadership at all three levels; and prior- itizing and tracking of tasks. In further reflecting on his vision, GKOR Kyles shared, “The thought process of my vision, which may be clichè, was “Keeping the Main Thing, the Main Thing.” Whether we are elected, appointed, or paid staff, the main thing is serving the mem- bership. I believe that the Keeper of Records position is a “workhorse” role that is in place to serve the mem- bership and ensure operationally the chapter runs efficiently. As Grand Keeper of Records, I knew that my overarching focus had to be about serving, engaging, and connecting our members. Everything the Office of the Grand
Keeper of Records has done to date has been with that focus.”
BROTHERS ONLY PORTAL The Brothers Only Portal is located in the upper right corner of the fraterni- ty’s national website. Only duly initiated Kappa Alpha Psi members have access to this secure portal. The My Info page is displayed once a member successfully accesses the Brother Only portal. My Info is the default home page. The My Info contains numerous functionalities, including: • Update Member Profile (includ- ing contact information) • Upload member headshot (passport-size image no larger than 150x150 to a member profile) • View current financial status (Grand Chapter, Province, and Local Chapter) • Pay Grand Chapter dues • View digital membership card • View Grand Chapter events registration (Grand Chapter Meeting, National Founders’ Day, etc.) registration
SPRING 2024 ♦ THE JOURNAL 21
COVER STORY
“PER GRAND POLEMARCH JIMMY MCMIKLE’S DIRECTION, THE IT TEAM LAUNCHED THE NEWLY DESIGNED KAPPAALPHAPSI1911. COM PUBLIC WEBSITE SLIGHTLY AHEAD OF SCHEDULE ON SEPTEMBER 30, 2023.”
kappaalphapsi1911.com public website slightly ahead of schedule on Sep- tember 30, 2023. The launch of the redesigned website was an initial mile- stone achieved. Six dedicated members worked tirelessly over eight weeks to ensure we met the deadline desired by our Grand Polemarch. KAPPA LOOP On October 18, 2024, the GKOR team launched a new mobile application for the Kappa Alpha Psi website. Developed by Brother Jacobs, the smartphone application initially enables members to: • Search the Membership Directory • Update their Member Profile
province operations. GKOR Kyles coordinated plans with Jacobs to expand the application for use frater- nity wide. The mobile application’s planned functionality includes paying Grand Chapter dues, supporting reclamation efforts, and viewing the registration and agenda for Grand Chapter meetings.
The Kappa Loop App is available for download from the Apple Store and the Google Play Store. CHAPTER AND PROVINCE OPERATIONS Led by Myers and Plez Joyner (Lambda Delta 1982), the South- eastern Province Keeper of Records,
Initially, the Eastern Province used the Kappa Loop application for
22 THE JOURNAL ♦ SPRING 2024
COVER STORY
the GKOR administrative team spearheaded initiatives to enable functionality to support all chapters and provinces. Collaborating with the PKOR Taskforce, Myers and Joyner implemented the following:
• Chapter and Province Administration portals • Chapter Officer and Chapter Roster reports
• Electronic process for chapters to complete the Chapter Certification • Undergraduate Chapter Advisor Assignment page To support the new rollouts of a new application and associated functions to chapter and province leadership, Myers, Joyner, and PKOR Taskforce developed and delivered training via webinars and guidebooks. Thus far, the chapter and province has been positive. “Overall, the feedback from chapters and provinces has been favorable and helpful as we continue improving the experience for brothers. I recognize the challenges of interacting within a new system and the change man- agement that comes with that, but I truly enjoy hearing feedback from brothers that go into the system and work through the guidebooks and just explore,” stated Myers. Being able to hear that experience reminds me that the work we are doing is bigger than us or our respective provinces. It’s about Kappa.” Electronic Event Insurance Check- list (EIC): One of Myers, Joyner, and the team’s significant achievements is creating electronic Event Insur- ance Checklist (EIC) workflows for
“ON OCTOBER 18, 2024, THE GKOR TEAM LAUNCHED A NEW MOBILE APPLICATION FOR THE KAPPA ALPHA PSI WEBSITE. ”
chapters, provinces, and IHQ to complete and submit. All undergraduate and alumni
in chapter delegates. This functionality is in addition to enabling members to register for Grand Chapter Meetings and other Grand Chapter events, such as National Founders’ Observance via the Fonteva application. DATA INTEGRITY Aaron Williams (Zeta Upsilon 1986) led the Data Integrity effort which evaluated the Fraternity’s data and its accuracy. This initiative of the 100-Day Plan addressed issues with the Frater- nity’s data records in three areas:
chapters and provinces must submit an EIC and receive approval for social host insurance. The team took the previous paper version and created an electronic EIC to cover Chapter Meetings, Social Events, Province Events, and the Mem- bership Training Academy (MTA). Myers and Joyner worked closely with the PKOR team, Orchid Connect, and Brother Jason A. Hall, Sr., Director of Risk Prevention and Education, to develop and launch the new EIC electronic form on July 24, 2024. Grand Chapter Registration and Del- egate Credentials: Myers and Joyner also worked closely with GKOR Kyles to enable the GKOR, provinces, and IHQ staff to manage chapter delegate credentials, including allotment of chapter voting and managing changes
• Members • Chapters • Vendors
Williams’s task was implementing a needed “data record house cleaning.” The objective was to review, iden- tify, and correct errors by migrating membership records, chapter data, and
SPRING 2024 ♦ THE JOURNAL 23
COVER STORY
vendor accounts from the Your Mem- bership (YM) platform to the Fonteva application. After working with Orchid Connect, the Fraternity’s Fonteva implemen- tation vendor, and International Headquarters (IHQ) to ensure records were transferred accurately from YM to Fonteva, Williams initially focused on membership records. Duplicate Records: For decades, Kappa Alpha Psi membership records had errors, primarily duplicates. These numerous errors originated during an era when the Fraternity maintained paper-based membership rosters and documentation. In some cases, these errors in membership records predate the establishment of IHQ in 1953. These errors continued after the transition from paper to early com- puter-based systems. The errors were primarily typographical on the original membership record, and the IHQ administrative staff created a new second record for each member as a correction. Regardless of membership status (In Good Standing, Not in Good Standing, Suspended, Chapter Invis- ible, etc.), some members had more than one record in our membership database. Definition of duplicate records: More than one unique ID/ membership record for the same member. The Fonteva application inherited these duplicates from YM. Within the Fonteva platform, Williams reviewed thousands of mem- bership records to identify duplicates, totaling over 900 records. From Williams’s research, most duplicate
records centered on members with initiation dates primarily from the 1910s through the 1970s. He reviewed these duplicates to determine which record the Fraternity maintains and which record(s) to delete. Chapter Invisible: Williams reviewed all membership records containing initiation dates from January 5, 1911 to December 31, 1940, and did not display a member- ship status, Chapter Invisible. He iden- tified nearly 1900 membership records
SOURCE: GKOR End of Fiscal Year 2023-2024
from the designated time required a status update to Chapter Invisible. When these members passed away, no one (chapter, province, fraternity member, and/or family members) noti- fied the Grand Keeper of Records and Exchequer (pre-establishment of IHQ) or IHQ. Hence, a deceased member’s record did not reflect Chapter Invis- ible status. Williams consequently instructed Orchid Connect, to update these records in mass to Chapter Invisible. Going forward, the Grand Chapter and IHQ will benefit from improved reporting and analysis capabilities resulting from eliminating duplicate records and improving IHQ’s ability to categorize deceased members as Chapter Invisible.
Membership Profile: Williams imple- mented enhancements where members can customize their Member Profile: • Include professional, educational, and military service information • Add High School information • Support the Achievement Academy (AA) by selecting their AA cohort • Add LinkedIn information • Benefit from enhanced querying capabilities to search for members • View the obituary (if available) of a member in Chapter Invisible
Chapters: Williams implemented the following changes:
• Streamline chapter statuses Harmonizing chapter statuses in Fonteva benefits the Frater- nity and IHQ, with improved
24 THE JOURNAL ♦ SPRING 2024
COVER STORY
“FOR DECADES, KAPPA ALPHA PSI MEMBERSHIP RECORDS HAD ERRORS, PRIMARILY DUPLICATES. THESE NUMEROUS ERRORS ORIGINATED DURING AN ERA WHEN THE FRATERNITY MAINTAINED PAPER-BASED MEMBERSHIP ROSTERS AND DOCUMENTATION.”
reporting and a clear definition of a chapter’s status. Further enhancements in this area is forthcoming. • Chapter Directories In June 2024, the GKOR Admin team launched a Chapter Locator page in the Brothers Only portal for internal purposes. Soon after, a separate new Chapter Locator page for the public-facing website was created in response to feedback from members who stated that the Fraternity could benefit from members, non-members, and organizations that want to locate a chapter of Kappa Alpha Psi® Both Chapter Locator pages operate identically; however, the Chapter Locator page on the public-fac- ing www.kappaalphapsi1911.com website: • Displays only all current active undergraduate and alumni chapters • Does not display a listing of chap- ter initiates • The Chapter Locator page is located under the About Us menu Vendor Records: Williams coordinated with Robert Peterson (Delta Eta 2011), former IHQ Vendor Coordinator, to review and correct the Fraternity’s
paraphernalia vendor accounts. As with membership records, the Frater- nity’s vendor accounts were migrated from YM to Fonteva. Williams and Peterson worked with Orchid Connect to configure Fonteva application func- tionality to accommodate companies applying to the Fraternity for authoriz- ing vendor licenses. The data integrity work for vendors comprised: • Eliminating duplicate accounts for the same company and merging data from these duplicate accounts into a single account • Configuring application workflows for new vendors and renewing vendors to obtain annual licenses to market and sell Kappa Alpha Psi paraphernalia • Increasing automation in the vendor license purchase process, resulting in making doing busi- ness with the Fraternity easier for paraphernalia vendors and other service providers • Applying the appropriate vendor status of Licensed, Expired, and No Longer in Business to vendor companies
business, develop associated report- ing, and help protect the Fraternity’s Intellectual Property. PAYMENT PROCESSING Williams also led an initiative centered on payments by annual Grand Chapter dues-paying members. This initiative focused on two areas: • Improving functionality and sim- plifying workflow for paying Grand Chapter dues via the Brothers Only portal • Configuring the system to enable members to pay Grand Chapter dues via monthly, quarterly, and annual installments The above developments were insti- tuted in September of 2024. The next planned development is to support Life Membership purchases and Sub- scribing Life Member payments in the Brothers Only portal. OTHER DEVELOPMENTS Dashboards: Williams also configured real-time dashboards in the Fonteva application for the Grand Board of Directors, IHQ leadership and the 12 provinces. The respective dashboards display real-time membership, chapter, and transactional data contained in the Fonteva application.
The Fraternity benefits from the above development to manage the vendor
SPRING 2024 ♦ THE JOURNAL 25
COVER STORY
“WE HAVE ACCOMPLISHED A LOT IN ONE YEAR. APPROXIMATELY 50 VOLUNTEERS HAVE CONTRIBUTED THEIR TIME AND TALENT ...”
Resource Materials: Under Member Support in the Brothers Only, the GKOR team maintains • Chapter Operation Fonteva guidebook • Province Operations Fonteva guidebook • Member Fonteva guidebook The above guidebooks are reference guides explaining numerous functional- ities within the Fonteva application. HELP DESK SYSTEM Senior Technical Support Engineer Mr. David Pugliese created the help desk ticket system. Mr. Pugliese launched the system internally for IHQ staff in March 2024 and subsequently rolled it out to the membership in April 2024. The help desk ticket system has mainstreamed how IHQ responds to inquiries and has significantly improved the customer service experience for our members. The ticket system also tracks user issues for the IHQ staff. The Need Assistance form drives the Help Desk Ticket System. When a ticket is created and submitted in the form, it is categorized, given priority, and assigned to staff to resolve. Every ticket is maintained in a central repos- itory, and members receive automated notifications on the status of their tickets via email. When the help desk ticket system is used, the average wait time for a member to receive an initial response is 29 minutes. The average time from receipt of an issue to closing of an issue is 2.07 days. The top five ticket requests received are: 1. Dues & Payments
2. Login Issues 3. Internal IHQ Tickets 4. New Membership Inquiry 5. General Inquiry
Alpha Psi by improving operational support of fraternity operations with the Fonteva application while simul- taneously restarting a Grand Chapter office. “We have accomplished a lot in one year. Approximately 50 volunteers have contributed their time and talent to improve our technological capa- bilities. We have added outstanding information technology professionals to our International Headquarters staff who have modernized and trans- formed the technology infrastructure at IHQ. We have improved our cus- tomer service to the membership by implementing a help desk ticket system that allows for a more transpar- ent and quicker resolution of issues,” stated Kyles. “However, with all that was accom- plished, I recognize there is so much more to be done. Our digital infrastruc- ture is still not completely serving the needs and desires of the membership. In 2024-25, our focus is centered on taking the next steps to meet those needs. The focus includes further development of our mobile applica- tion, stabilizing and enhancing the functionality in the Fonteva application established in 2023-24, and continued work with goal of having all chapter and province administration capabilities residing in a single system.” ♦
FINAL THOUGHTS Since taking office in August 2023, GKOR Kyles and his team have accom- plished a significant number of goals that impact Kappa Alpha Psi across the board from the individual member, undergraduate and alumni chapters, IHQ, 12 provinces, and fraternity leadership. Brother Myers reflected on the responses from chapters and prov- inces on the GKOR Administrative team’s efforts. “Overall, the feedback from chapters and provinces has been favorable and helpful as we continue improving the experience for brothers. I recognize the challenges of inter- acting within a new system and the change management that comes with that, but I truly enjoy hearing feedback from brothers that go into the system and work through the guidebooks and just explore.” “Being able to hear that experience reminds me that the work we are doing is bigger than us or our respective provinces. It’s about Kappa,” stated Myers. A final thought from GKOR Kyles on his enormous undertaking of imple- menting his plan to support Kappa
26 THE JOURNAL ♦ SPRING 2024
COVER STORY
Spotlight: DAVID PUGLIESE, Senior Technical Support Engineer
BACKGROUND A native of East Harlem, NY, Pugliese has lived in north- east Philadelphia for over 25 years. Before joining the IHQ team, Pugliese worked for nu- merous organizations across different industries in various roles, including technician, network engineer, systems engineer, infrastructure engineer, IT manager, IT oper- ations manager, and director of IT for emergency services. His most recent position was IT Director at Cornwells Fire Company. Additionally, he runs a consulting business assisting organizations in achieving their technology goals. “As the Director of IT Opera- tions for emergency services and non-profit organizations, I am dedicated to leveraging technology to support and enhance critical missions that make a difference in our communities,” said Pug- liese. “With over 16 years of experience in IT and a deep understanding of the unique challenges faced by these
In February 2024, Interna- tional Headquarters (IHQ) secured the most needed and critical staff position by hiring David Pugliese. Accord- ing to Pugliese. “A technical recruiter reached out to me regarding my previous expe- rience at managed service providers (MSPs) and thought that my wide range of skills would benefit the Fraternity.” Pugliese, who is not a mem- ber of Kappa Alpha Psi, reports to IHQ Deputy Executive Direc- tor Daren Brantley (Eta Epsilon 1984). Pugliese’s primary role is to support the Fraternity’s IT systems and infrastructure which is vital to help Kappa Alpha Psi meet its business goals. Pugliese’s position en- sures that all computers and networks operate efficiently and that all software is cur- rent. As a Technical Support Engineer, you will also handle incoming technical support questions from fraternity members and take on any spe- cial assignments and projects delegated by the Executive Director or his designee.
“I WORK CLOSELY WITH ALL TEAMS TO ENSURE ADHERENCE TO CHANGE MANAGEMENT PROTOCOLS AND FOSTER OPEN COMMUNICATION TO ENHANCE PRODUCTIVITY AND COLLABORATION.”
and ensuring data security, all while focusing on cost efficiency and sustainability. As a solutions architect, my expertise lies primarily in infrastructure, both on-prem- ises and in the cloud. I excel at listening to and identifying an organization’s needs and devising innovative solutions to meet those needs. I am also a strong advocate for cybersecurity,” says Pugliese.
sectors, I am passionate about using my skills to drive operational excellence and innovation.” “My career has been defined by a commitment to strategic IT leadership, cyber- security advocacy, and a col- laborative approach to prob- lem-solving. I have a proven track record of implementing
robust IT infrastructures, streamlining operations,
SPRING 2024 ♦ THE JOURNAL 27
Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35 Page 36 Page 37 Page 38 Page 39 Page 40 Page 41 Page 42 Page 43 Page 44 Page 45 Page 46 Page 47 Page 48 Page 49 Page 50 Page 51 Page 52 Page 53 Page 54 Page 55 Page 56 Page 57 Page 58 Page 59 Page 60 Page 61 Page 62 Page 63 Page 64Made with FlippingBook flipbook maker