COVER STORY
“THE PKOR TASKFORCE WAS EXTREMELY IMPORTANT IN THE SUCCESS OF THE VARIOUS FONTEVA DEPLOYMENTS WE'VE FEED INTO ADDITIONAL OPERATIONS.” – Michael Myers, Southeastern Province Board Member–Alumni
Hire IT Director at IHQ: Establish “oversight governance” for Member Servicing, Marketing & Communica- tions and Key Non-Financial Records maintenance pertinent to the opera- tions of the fraternity. “An essential component of my 100-Day Plan was hiring an Informa- tion Technology Leader at IHQ. We achieved that in February 2024 by hiring Mr. David Pugliese. In his seven months on board, he has spearheaded several critical initiatives aimed at enhancing our technological infra- structure, streamlining operations, and fortifying our security posture,” stated Kyles. “These efforts encompass a broad spectrum of improvements, ranging from infrastructure upgrades to cybersecurity enhancements and pro- cedural optimizations. Having someone with his IT acumen is something we have missed at our IHQ for some time.” APPOINT GKOR ADMINISTRATION TEAM In addition to Mr. Pugliese joining the IHQ team, GKOR Kyles assem- bled a team of members who each had areas of responsibilities and
objectives ranging from project management tracking, requirements gathering and documentation, coor- dinating efforts with IHQ, Council of Province Polemarchs, and PKOR on application development, and website design. “To execute any plan, the most important resource is people. I was fortunate to assemble a team of operating assistants with expertise in project management, business process redesign, and business requirements documentation,” stated Kyles. “GKOR Operating Assistant Aaron Williams, GKOR Operating Assistant Michael Myers, and Southeastern PKOR Brother Plez Joyner have been phenomenal in their efforts. I was also fortunate to supplement Chief Information Officer Joe Williams’ team with some key technical resources; Systems Architect Marco Jacobs (Alex- andria-Fairfax (VA) AL 2011) and Fraternity Webmaster Fred Merritt (Eta Xi 1999).” Kyles discussed turning the fra- ternity’s big data into smart data. “A system is only as good as its data and information quality. Our initial
focus was to cleanse the data as best as we can to establish a baseline of integrity and implement continuous improvement processes to maintain the data. In parallel, we assembled teams of Brothers representing every Province, to assist us in documenting the business processes for Province and Chapter Operations that needed to be enabled, along with the document- ing the business requirements for our software vendor.” Kyles also focused on change man- agement. GKOR Operating Assistant Glenn A. Moore (Delta Eta 1985) and Strategic Plan Organizational Culture Chairman Brian Arrington (Epsilon Chi 1990), assisted in framing our training and communication plans to launch the capabilities to the membership. ADDRESS TECHNOLOGICAL INFRASTRUCTURE Much of GKOR Kyles’s 100-Day Plan centered on improving the Fraterni- ty’s technology infrastructure, which impacts individual members, chapters, provinces, IHQ, fraternity vendors, and the general public.
SPRING 2024 ♦ THE JOURNAL 19
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