Job Description
This building in central Birmingham contains 164 units of Private Rental Property or PRS alongside communal areas.
The Property Manager Scope & Responsibility is split in 6 parts as described below.
Our current CRM software will assist to monitor and control your task list, diary & schedule, work orders and other functions.
You are reporting to Senior Directors for urgent issues.
1. General Up-Keep of Property • You will need to have a schedule in place to ensure the property gets inspected often. • You will need to report any findings, if any concern raises a work order for approval, once approved process work order to action with suppliers. • Tenant move ins: you will be asked by Lettings department to ensure the property is in a move in condition, and if any reported issues has been complete, sometimes this will be a matter of urgency if there is short notice between the outgoing tenant and incoming tenant. • Tenant move outs: you will be asked if the flat has been handed back in a good condition in order to process the refund of the tenants holding deposit. • You will create a “Move Out” process together with the Letting department, which will be inspection, keys handover, and final meter readings, with the deposit release or deduction. 2. Maintenance Call Outs • You will be the point of contact to all tenants in case of any maintenance requests or reporting of any issues with the property. • You will deal with these issues in a professional way and provide the best customer service possible to the residents. • Work orders to be approved and processed and overlook the jobs are completed to the satisfaction of all.
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